Consumer Financial Protection Bureau is under attack by the rich banks CEOs; You must act to protect consumers everywhere

  CORPORATE ACCOUNTABILITY AND WORKPLACE

AlterNet / By Dave Johnson

6 Unbelievable Ways the Big Banks Are Scamming You

Five years since the crash, the big banks continue to screw over their customers.
June 19, 2013  |

It is going on five years since the financial crash and three years since President Obama signed the meager Dodd–Frank Wall Street Reform and Consumer Protection Act, and the big banks are still scamming and conning and ripping off their customers. What a huge surprise.

After the financial crash, we heard about a laundry list of abuses and frauds that ranged from small things, like hidden fees, to pushing minorities into subprime loans and then switching them into more expensive mortgages at signing time, to huge things like selling trillions of dollars in complicated CDO schemes and making bets on derivatives of derivatives without having the reserves to pay off what they owed when the bets went bad.

Of course, no one at the top was prosecuted and the banks were allowed to settle a host of charges (which meant that their shareholders, not the executives who made the decisions, paid the fines). The bad behavior gave these giants a competitive advantage, driving out what good companies there were. So the costly and destructive bad behavior, schemes, cons and scams continue.

1. Falsifying Paperwork, Blitzing, Lying About Payments to Force Homeowners Into Foreclosure

This week, ProPublica released a report detailing the shocking ways that Bank of America has been pushing homeowners into foreclosure. Employees lied about documentation and falsified paperwork to force families out of their homes when these customers thought they were getting a loan modification under the government’s Home Affordable Modification Program (HAMP). To make matters worse, the bank gave bonuses to employees who were able to reach monthly quotas of people they forced into foreclosure.

According to a lawsuit against Bank of America, the bank used “blitzing” twice a month to deny HAMP applications even when the homeowner had fully complied with the program’s requirements; it gave employees $500 bonuses each month they forced 10 or more homeowners into foreclosure; it intentionally ignored applications for 30 days, then declared them late and forced homeowners to reapply; it closed applications even when they knew the homeowner had met all criteria; and it canceled loan modifications because of “late payments” when the bank’s records shows that payments had been made on time.

Of course, as long as the government refuses to prosecute banks and bankers for violating laws, and instead negotiating “settlements”  that require bank shareholders to pay fines, bankers will see no reason to stop this kind of activity.

2. Bank Protection “Service” Puts Consumers at “Greater Risk Of Harm”

Last week  a report from the new Consumer Financial Protection Bureau (CFPB) found that the big banks are still scamming their customers with ridiculous fees that are hugely profitable for the big banks.

Three years ago the government required banks to ask their customers if it is okay (this is called “opt-in”) before they charge them for “overdraft protection” service. CFRB has been studying how this is working out, and its report shows that customers who do not opt-in to this heavily marketed “protection” service pay much, much less in fees than those who do. In other words, agreeing to use the “protection” actually puts you at a much greater risk of incurring expenses than those who are not “protected.”

According to  a McClatchy News report on a call with CFPB director Richard Cordray to discuss the report, Cordray said, “What is marketed as overdraft protection can, in some instances, put consumers at greater risk of harm.”

How much risk? People who are “heavy overdrafters” but still opt out of this service save on average more than $900 a year. But it isn’t just heavy overdrafters who are saving. According to the CFPB report “… the reduction in fees for those who did not opt in was $347 greater, on average, than for those who did opt in.” People who opt in are also more likely to lose their bank accounts, with the bank “involuntarily” closing it.

Banks have made $32 billion from these fees. So maybe this isn’t about providing a “protection” to consumers at all. As  NPR puts it, “Overdraft and non-sufficient funds fees accounted for 61 percent of total consumer deposit account service charges in 2011 among the banks in the CFPB report.”

3. Transaction Ordering

Not only do customers who opt-in pay more for this “protection service,” but the banks are still scamming them by causing the overdrafts that generate these fees. The CFPB report says that some banks still use “transaction ordering” to cheat customers out of additional fees. These banks post checks or debit transactions from large to small to trigger these fees. In other words if you write several small checks (or make debit card transactions) and then a big one that overdraws your account, they credit the large one first so each of the smaller transactions causes its own fee to be charged, even though those transactions occurred before the account ran out of money.

From the report, “The earlier in a sequence that an account becomes negative, the more overdraft or NSF transactions may occur.”

4. Forced Arbitration

Another big-bank scam on consumers is “forced arbitration” clauses in bank account, credit card, mortgage and other financial-service agreements. Forced arbitration clauses – also called mandatory arbitration or binding arbitration – require you to give up your legal right to take a big bank to court if it cheats or harms you. And if you don’t agree (which requires reading the entire agreement) you can’t get the account.

They way this works is that instead of being able to pursue your legal rights, you have to take your complaint to an arbitrator, and then must accept the arbitrator’s decision. The catch is that the bank gets to pick the arbitrator, and the arbitrators naturally know they’ll never work in this town again if they ever rule against the banks. So there is an inherent conflict of interest working in favor of these companies.

How is that conflict of interest working out for us? A 2007 Public Citizen report revealed that arbitrators working for the National Arbitration Forum (NAF) had ruled against consumers 94 percent of the time.

In another blow to the big banks, the CFPB is beginning to take steps to reign in forced arbitration clauses in consumer financial contracts.

The five-year-old Dodd-Frank Wall Street Reform and Consumer Protection Act authorizes the CFPB and the Securities and Exchange Commission to regulate mandatory arbitration. The SEC is resisting implementing their part of this law, but the CFPB is conducting a survey to determine consumer awareness of forced arbitration clauses in credit card agreements.  On its blog, the CFPB said the study will “explore consumer awareness of dispute resolution terms in credit card agreements. The survey will gather information about consumers’ perceptions, preferences, and assumptions related to arbitration proceedings.”

5. Marketing Refinancing That Costs People

Thom Hartmann has exposed yet another banker scheme. This time banks are marketing a mortgage refinancing that promises annual savings of more than $4,000. But the scheme really just adds more than $37,000 to the cost of a loan.

Basically, the mailer focuses on lowering monthly mortgage payments, while neglecting to mention that the borrower would end up paying a higher overall interest rate, and would be adding 10 more years to the overall length of their loan. Hartmann  writes,

Back in November of 2012, the Consumer Financial Protection Bureau sent warning letters to around a dozen of America’s largest mortgage lenders and brokers, advising them to “clean up” potentially misleading advertisements, especially those targeting veterans and older Americans.

At the time of the CFPB’s announcement, CFPB director Richard Cordray said that, “Misrepresentations in mortgage products can deprive consumers of important information while making one of the biggest financial decisions of their lives.”

And, as we also know, deceptive mortgage advertisements like this can cause consumers to bite off more than they can chew, ultimately leading to a nationwide financial meltdown.

6. Banks Trying To Kill the CFPB

Over the years, scam after scam is exposed, and nothing has been done about it. But there is a new cop on the beat, the Consumer Financial Protection Bureau. The CFPB’s job is to police the big banks, and protect financial consumers. Of course the big banks are trying to head this agency off at the pass.

The Republican Party and its conservative infrastructure have basically been contracted by Wall Street’s big banks to obstruct and even kill this agency. Senate Republicans have been blocking the confirmation and are still trying to obstruct the nominee to head up the agency. Republicans have been filibustering the nomination of Richard Cordray to be its director and even vowing to filibuster to keep any nominee from being confirmed to head the agency. President Obama finally  made a recess appointment of Cordray in January 2012. But this recess appointment runs out at the end of the year with no end to Republican obstruction in sight.

Republicans are also  trying to defund the agency. Republicans and the (billionaire, Wall Street, oil and tobacco-financed) conservative movement have also launched a propaganda campaign against the agency. Recently, at the Senate Republican Policy Committee website, “CFPB: Unaccountable and Unrestrained,” claims, “A recent action by the CFPB to monitor consumer credit cards and the spending habits of millions of Americans is raising new concerns in a government suffering from a trust deficit.” In an example of how the right’s echo machine works, the Heritage Foundation echoes this attack, alleging that CFPB gathering data for reports like this one is an example of government “surveillance” on consumers, “amassing an Orwell-worthy database on all manner of spending, including … overdrafts …”

Sen. Elizabeth Warren – the person most credited with the creation of the CFPB – spoke at a Senate hearing on the CFPB last March on the role of the CFPB and Republican obstruction of the agency:

“I see nothing here but a filibuster threat against Director Cordray as an attempt to weaken the consumer agency,” Warren said. “I think the delay in getting him confirmed is bad for consumers, it’s bad for small banks, bad for credit unions, for anyone trying to offer an honest product in an honest market.”

“The American people deserve a Congress that worries less about helping big banks,” she added, “and more about helping regular people who have been cheated on mortgages, on credit cards, on student loans and on credit reports.”

Don’t expect much to change until we have a government that is willing to take on these financial giants. As long as we keep seeing “settlements” with these giants instead of prosecutions, and as long as we allow big money to buy influence over our government, nothing will change.

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But the banks’ CEOs have huge incomes and the power that comes with being super rich. The rich banks and corporations run  the USA and form all of the policies. Citizens must speak up and vote appropriately.

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2013 Consumer Complaints Regarding METABANK Still Pouring In


Submitted: Fri, September 20, 2013

  • Reported in Arizona 
  • Meta Bank, Texas

 

Meta Bank Ace Elite Card blocking card poor customer service Texas

 Beware of cards issued by Meta Bank.  They will put a block on your card and not even tell you.

I just moved and got the card to have my job paycheck put on it.

They put a block on my card and did not even tell me and will not remove the block because I just moved and do not have any bills put in my name yet.

They said they put a block on it because I used the direct deposit.

Beware they put blocks on it for alot of reasons and you may go to use your card and it will not work.

(That pretty much explains everything. Need we say more??!!!)

  • Submitted: Mon, February 11, 2013
  • Updated:  Tue, March 12, 2013
  • Reported By: S. T. — Cicero Illinois United States of America
Netspend

InternetUnited States of America

  • Credit Card Fraud

Netspend Meta Bank ILLEGAL Forced Transaction Allowed – REFUSING to Refund! Internet

 

First off let me start by saying that my home has 3 disabled people in it and our 3 checks are direct deposited to one netspend card and it is our ONLY income.    That being said…

January 27th a “Budget Rental” put through a forced transaction on an old transaction that WAS SUPPOSED TO BE COMPLETED back in December! They put it through for $4,852.20!

My home ONLY has an income of a whopping $2,100/mo!!!!!

I have NEVER made a transaction THAT large EVER.

I called in and put in a transaction dispute RIGHT AWAY the second the transaction showed up on my phone, THEN I ALSO submitted it online as a double back up… They told me 3-5 days, 3 days later I called they said 7-10 business days and it would be a waste of my time to call before the 11th of February… So here it is the 11th of February, we are now homeless thanks to this ONE ILLEGAL transaction and they tell me THEY HAVE NO UPDATE and that they will call me back when they know something… My family will be once again in the street on Valentine’s day…

and they are still not sure whether or not they are going to reverse an ILLEGAL TRANSACTION… Ummmmmm hello the fact that my account ISN’T supposed to be ABLE to be overdrawn by more than $10 and the fact that it came through on a lost/stolen card AFTER it was reported lost/stolen and the fact that it was done as a FORCED Transaction which AGAIN… is ILLEGAL…

OBVIOUSLY it wasn’t authorized!!!!!!!!!!! Being that they are SUPPOSEDLY FDIC INSURED They SHOULD have been able to reverse the charge within a day or two!

(Meta Bank isn’t looking out for the best interests of their customer base as seen here. META BANK has not acted as a friend nor as a good neighbor. Please do not do business with METABANK for your own good. These two stories should be adequate warning in and of themselves…. Each took place in 2013. Our objection is that METABANK fails to take responsibility for the problems they cause. We find it odd that METABANK never takes responsibility for problems with their service and that METABANK fails to protect their customer base as consumers. Why would any company partner with META BANK to sell their prepaid cards for them? When customers are abused in this way, they will be forced to move along.)

More followed in that discussion:

SUBMITTED: Monday, April 22, 2013

We apologize again for the problems you have experienced. We are happy to inform you that this should be taken care of now. Thank you again for your patience. NetSpend ( This turned out to be empty talk, no problems had been resolved!!! The problem was reported on March 12, 2013 and Netspend made an empty, weak answer on on April 22, 2013)

Consumer Comments

BUDGET – AUTHOR: chickpainter – (United States of America)

Consumer Suggestion

SUBMITTED: Tuesday, March 12, 2013

Why on earth didn’t you contact Budget and raise wholly hell. I would have called everyone
and anyone who would listen including the police, FBI you make enough noise you get results.
Good luck, next time anyone plays dirty do the same. (by making noise lots of noise)

EFTA – AUTHOR: chestercheetah – (United States of America)

 Consumer Suggestion

SUBMITTED: Wednesday, February 13, 2013

Read the Electronic Funds Transfer Act  (EFTA) – it spells out what your rights are under Federal law regarding disputed electronic debit transactions.It tells what the bank’s responsibilites are and the time frames they have to respond to the problem.  If they fail to meet these guidelines, the claimant can sue them for 3x the disputed amount.

#2 Author of original report
Update: 4/22
AUTHOR: S. T.  –
SUBMITTED: Monday, April 22, 2013

To chickpainter: I tried that and they denied ANY and ALL knowledge of such a transaction being put through on their end at the office in which I did the actual rental at. The return location is at a repair shop and they never answered ANY calls so that makes it VERY difficult to raise hell with them.

To chestercheetah – thank you for that tidbit of information they have actually exceeded the limits and today we will be calling our lawyer… I’d like to see just how quickly they decide to return our stolen funds when being faced with needing to pay 3 times the initial amount!!! And just for kicks I’ll be asking him to toss in psi and suffering for my son who went through seizures and multiple infections due to the BS games they have been playing.

And to Netspend we sent letters in 3 different times before you FINALLY acknowledged receiving even one and today is the day you CLAIMED we would get our refund… And oops it’s STILL not there… So yeah you can deal with our lawyer at this point cause I have had it with the games your playing with our life.

NetSpend
AUTHOR: NetSpend Corporation – (United States of America)
SUBMITTED: Tuesday, February 19, 2013

We are very sorry to hear about the problems you experienced with your transaction with Budget Rental. (It took three months and most likely an attorney just to get Netspend to respond.)

Since you initially provided them with your card number in December, Budget was given authorization to charge your account. Because this was an overcharge, we can assist you with getting the funds returned through our dispute process. Please fax the requested letter to 512-531-8770 and we will provide you with an update as soon as possible.

Also, the FDIC protects depositors of insured banks located in the United States against the loss of their deposits if an insured bank fails. This does not cover regular transactions. (It took three months and most likely an attorney just to get Netspend to respond. It really doesn’t matter what any law says, but more in how corporate entities treat their customer base….. If people treated each other decently there wouldn’t be any need for laws….. Because METABANK has abused their customer base so often, it has become apparent that more laws are needed to govern and over see how banking is done.)

Again, we sincerely apologize for any inconvenience this has caused you. We hope the problems you have experienced will not bear any reflection on our company and the services we provide.

Thank you,

NetSpend

 ($4,852.20 is a very large amount for NETSPEND To allow through without calling their customer to alert them.

In one place we see, METABANK putting a hold on a customer’s funds because according to METABANK they had perceived Terroristic activity on that account, but here an extremely large amount is put on the card and METABANK lets it go through….. Where do consumer interests factor in at METABANK? Are we just a convenient source of an interest free loan or are we people? Netspend/Metabank was far too slow in responding to this consumer’s needs.)

*********************

netspend   Wed, February 20, 2013 

  • Reported By: M G — Houston Texas United States of America NETSPEND – Internet United States of America
 
  • netspend meta bank, netspend, prepaid debit card/ alternative banking Internet

*UPDATE Employee: NetSpend

I’m writing this report to let consumers know to not use netspend. This card seems decent on the service but beware.

(SERVICE?!!! That is the major complaint against using Meta Bank and any prepaid bank cards. and this kind of complaint has ocurred over a period now of what is amounting to many years)

They do not release funds as soon as there are received they are held for a day up to three to make interest. (METABANK held all of my money for one month. It was a large amount of money. It was on a travel card and the money would have been spent in increments. To get a Prepaid Card METABANK will only accept cash money; I had given METABANK cash money and they never allowed me access to my own money for the month I would be on the trip of a lifetime in Paris. I ended up living like a homeless person in Paris, in a place where English isn’t the first language and American isn’t the cultural reference point. I hadn’t worked all of my life to live in Paris as a homeless person… who would?)

You can not reach a live person because they give no option when you call the automated system you have to try multiple avenues to reach someone.

Every time I have called the representative was hard to understand and they charge you.50 cents.

The online customer service is no better it takes literally 48 hours for a reply.

(NETSPEND and METABANK are one in the same. The concept of a prepaid bank card is that a consumer hands over their own cash money for an anonymous corporate and likely rich entity to get an interest free loan from you as their customer. In return, you the customer get abused.  Once they have your cash money, they have all the power over your access to your own cash money. False advertising, false and misleading promises of services that simply don’t exist, and outright lies, hooks in customers. METABANK gets a partner company to market their prepaid bank cards for them. The partner company basically gives  METABANK full access to their customer list. The partner company’s customer may feel comfortable buying the PREPAID CARD because they have done business with that entity for many years. The partner company has been mislead by METABANK too. However, Meta Bank does make some money for the partner entity and appears to treat them well. The partner entities’ CEOs are basically courted by METABANK’s CEOs so their guard is down too. In the long term, the partner company will lose long term customers.)

AUTHOR: NetSpend Corporation – (United States of America)

SUBMITTED: Wednesday, February 20, 2013

We certainly hate to hear feedback like this, but we do understand your concerns.

We can assure you that deposits are posted as soon as we receive them.  The only time a deposit may not be available right away is if we need to verify some information.  This verification is only meant to protect your account and your money. ( Please note that META BANK only accepts CASH MONEY to load or re-load their prepaid bank cards. Cash money is required because it is negotiable currency right away!!!)

Also, the only time a balance inquiry fee will be charged is if you are contacting us to check your balance or to see if a deposit posted.  We offer free services. such as text message alerts, to avoid this fee.

(METABANK has full control of all of the money you hand over to them and they lie. On top of that they charge you money to ask about your own balance while METABANK/NETSPEND is getting an interest free loan from you as their customer. Text message alerts implies that you must have a cell phone to be able to bank with NETSPEND/METABANK. METABANK is a thrift bank that seeks out the most economically/finally vulnerable people in our society. Who can afford a fancy cell phone???? Think about this. METABANK/NETSPEND is not customer oriented.)

We strive to achieve a high level of customer service and continually look into ways of improving our products and service.  We hope that the problems you experienced will not bear any reflection on our company or the services we provide.

(This final paragraph seems to be overtly fawning and rather condescending because the problem has been repeated time after time. Therefore it seems to be an empty statement made in 2013…. We began following the actions of METABANK in 2009 during that CD fraud trial. That is 4 years or longer of scamming the consumer, and that is far too long and too much for the general public to bear.)

Thank you,
NetSpend

************************

Submitted: Thu, October 24, 2013

Updated: Thu, October 24, 2013
Reported By: E. C. — Vermilion Ohio
Giant Eagle
4453 Liberty Ave.
Vermilion, Ohio

Category: Grocery Stores
Giant Eagle Metabank, Visa, PayPower Visa prepaid card Vermilion Ohio  

(MetaBank relies on corporate entities to sell their PREPAID CARD for them. METABANK basically courts the CEOs of the corporate entity to get them to sign on to METABANK’s collections program.) 

My neighbor gave me a Giant Eagle reloadable prepaid Visa card for $20 as a gift for some work I did for them. They just gave me the card, removed from it’s packaging, which I later read when looking at 1 in the store after the problem we encountered. The package the card came in states fees on the back, including a $6.95/mo. maintenance fee, and states it is not a gift card, although the receipt for purchase of the card, which my neighbor still had and I saw after I told them of the problem, states

“Gift card activation” and “Gift card $20.00”.

(This is fraudulent and misleading on the part of METABANK. It can’t be stated any clearer than what is written above.)

My wife went to use the card 6 weeks after we got it, as usual, we had shopped at the store many times, always forgetting to use it. When she went to use it, it would not register. the clerk said that it had to be activated. My wife got out of line, called PayPower to activate it. when she went back to pay for the purchases with the card, $13.05 was credited from the card.

(This was then not a $20 gift card, was it? So this is misleading and predatory practices on the part of METABANK.)

When she asked the clerk why not the $20, the clerk said she didn’t know. My wife said she would go to the customer service desk and inquire, another clerk came over and told her she would have to call the number on the card. My wife asked if other’s had the same problem, and the clerk said yes.

(We have also seen other consumers struggle with prepaid cards at gas stations and in all the places where people would expect to pay using them. This was a gift card for a specific grocery store that fell for the pitch that METABANK had given them.)

After calling PayPower later, she was told of the $6.95 monthly maintenance fee deducted as it was over a month the card was used after it was purchased.

(METABANK/PAYPOWER was getting an interest free loan for the gift card for over one month and then they want to charge the customer more…. what if the customer had tried to use the card too soon???!!!)

In short, my neighbor’s fault for buying a card with these fees, and mine for not using it sooner. But really, you give them free use of your money from the time of purchase of the card until the time you use it, people not using all of the money on the card and losing the card and forgetting to replace it, on top of the fees chipping away at your balance. And add in the potential for anyone to be able to get the numbers off of the cards hanging on the racks in the stores and accessing the accounts after they are purchased and money loaded on to them by someone else.

(Yes, it is a banking gimmick to keep the consumer confused so that the bank can make a huge profit. The person who was scammed here gets the full implication for why these cards are in reality a piece of crap for consumers.)

My only recourse, I’m not shopping at Giant Eagle anymore (Go Meijer’s and Aldi!), and I have cancelled my Visa card.

( We also dropped all further contact with the partner corporate entity who sold us our prepaid bank cards. This is what I have been warning potential partner companies for a long time. Yes, I understand that your CEOs have been courted by the CEOs of METABANK PREPAID CARDS so that the partner entity was taken in too. I have warned you that our only recourse as consumers is to stop doing business with the entity who sold us the PREPAID CARD in the first place. This report only highlights the fact that in the short term the prepaid cards may seem to be a boon, but in the long term METABANK’s practices will cause you to lose customers.)

***********************

MetaBank and Social Security

 

    • Submitted: Mon, October 07, 2013
    • Updated: Mon, October 07, 2013
  • Reported by HC from— Acworth Georgia

 This past year my wife has had a terrible problem involving Social Security, MetaBank, and Fraud in regard to her Mother’s Social Security direct Deposit.

My wife’s mother suffers from Alzheimer’s.

There is a verified ring of individuals that are fraudulantly trying to move Social Security Direct Deposits from Wells Fargo to MetaBank.

We have filed numerous police reports to the aithorities local, state, and National.

Moreover, we have been to Social Security five times this year in regard to this matter.

At first, SS told us that she was ‘Auto enrolled.”

Next, SSA told us that her mother agreed to be enrolled.

Then we found out that farad was commitied in regard to opening an account with Metabank in regard to SSA direct deposit.

My wife has POA in her mother’s finacial and medical affairs.

She gave Social Securitiy Administration copies and we have discussed this matter with the same SS Representative several times.

Additionally, we had protocols set up with SS to alert us if anything was changed without authorization of the POA and yet it continues to happen.

My mother in law has had direct deposit of her SS for decades and somehow someone can get into SS and re-router her check to Metabank.

I cannot prove this, but I am starting to think someone within SS is involved. When we contact SS we get the usual runaround and denials that actions neccessary actions were taken.

(We are beginning to wonder about kickbacks!!!)

We watched the Repesentative input the data and information and have her name, contact number, and extension.

So guess what? We cannot get in contact with her on that number and extension she gave us and have left three messages for her to call us back.

I won’t hold my breath. No surprise at this point. The authorities have Identified and arrested a ring of individuals involved. Seems the ring leader is located in Jamaica and is untouchable.

My wife and I are so frustrated and angry because her mother depends on SS to live and survive monthly.

(Because METABANK basically runs a scam, their own internal policies seem to contribute to this success of this kind of a scam. There is a need for better regulation of our banking system. In recent years, we have been inundated with phony phone calls out of Jamaica and from other toll free callers. No one seems to be watching out for consumers’ interests in the USA, but the time has come and it is now!!!)

SSA always acts as if this is the first time they have heard such a thing.

( Who heads up the SSA? They must be notified and this problem must be addressed immediately. Please contact all of your elected officials to make them aware of this new twist by METABANK or using METABANK…. this is totally unacceptable!!!)

I wonder how many elderly individuals this is happening to in regard to SSA and Meatbank. It would suffice to say that this has been a nightmare and SSA is involved to some degree. We need help in this matter with the media and legal advice.

(Do contact the media immediately!!! This needs to be stopped and corrected.)

******************************************

    • Submitted: Thu, October 25, 2012
    • Updated: Thu, October 25, 2012
  • Reported By: ns — Massachusetts United States of America
netspend

InternetUnited States of America

Netspend Meta Bank: they charge a transaction fee for swiping the card

Also, when I used it at a gas station, I had a $65 balance. Then I spent $15 and now my balance is $15.

(Please note that the amount left is the exact same amount that was spent. Is METABANK doing this purposely or are they hiring incompetent people who just happen to accidentally make money for METABANK? We have observed this situation at MetaBank before.)

50 bucks magically gone Netspend blamed the gas station. I bank using the Internet with MetaBank.

(Please note that METABANK also charges customers who phone to ask what their balance is. This is the biggest nightmare for consumers that we have ever seen.)

 

They charge a transaction fee for swiping the card also I used it at a gas station I had a $65 balance. I spent $15 and now my balance is $15.
50 bucks magically gone and  Netspend Meta Bank blamed the gas station.

I got the receipt and Netspend pretty much told me to screw off.  (This is the kind of customer service that we have encountered before and complained about over and over again.)

That’s not the first time they have pulled this and now I cant get my money back. I have been ripped off by Netspend Meta Bank as they have nickel and dimed me again.

(We sincerely hope that you will complain to every media outlet in your area and to every elected official for your area. May what happened to you never happen to another person)

 Marketing is basically Meta Bank’s major strength just behind collections. We find METABANK’s advertisement placement to be questionable.

Meta Bank creates misery for their customer base

Meta Bank

 

Money fraud

Complaint Rating:  96 % with 23 votes

 

Contact information:

Meta Bank

United States

Recently my roommate got a Freedom card prepaid Mastercard from Meta Bank.

 

He then loaded $1, 500 on it for an upcoming vacation. Well what they didn’t tell him is they limit you to 10 transactions a month before you can’t use it anymore for that period. (Yes, META BANK takes your cash money and keeps your own money from you… and that is a real scam. Who in their right mind would knowingly give an interest free loan to an anonymous and unknown corporate entity?)

 

 

Then instead of him paying me the rent he offered to just use the checking account part of the account which you can use unlimitedly to pay my months bills online for me.

 

Well big surprise today when I log onto my accounts and see returned payment fees and late charges.

 

He called their support line who said they put a stop payment on all transactions because of suspicious activity that could be related to terrorism. (The terrorism is within METABANK itself!!!)

 

How they got that from paying off a Walmart and Target and JC Penney credit card I’ll never know. They told him his account was being sent to their security division for review which would take up to 14 days.

 

(14 crucial days when a person has to get their own bills paid!!! This kind of METABANK CUSTOMER SERVICE is to be avoided!!!)

 

 

They said his funds would be unavailable for that time, unless he wished to close his account which would result in a $5.00 charge for every transaction he made with the card since getting it. ( METABANK, once they had this guy’s money, pushed around their newly found power, using the money of other customers and that customer’s own money as the pressure point or power point. There is nothing honest in what METABANK does.)

 

 

Freedom card my eye! They gave the lame excuse that since 9/11 any large deposit on a card and usage is red flagged by them as suspicious. (Did METABANK tell that customer that $1,500.00 was a large sum of money before he deposited it??? Oh that may be the amount of a person’s paycheck and then METABANK takes full control of that person’s whole paycheck for their own use, an interest free loan for META BANK. There isn’t anything honest about what METABANK does. METABANK is predatory.)

 

 

Now they can clearly see what the funds are being used for( credit card payments, grocery shopping, restaurant bills). So all the bills we paid with the card have now been returned along with late fees and returned payment fees. (METABANK makes the lives of their customer’s miserable just so they can get an interest free loan for META BANK. What METABANK is doing is immoral!!!!)

These people are just looking for any way they can squeeze extra money from you DO NOT apply for one of these cards from Meta Bank. All it has given us is headaches and loss of money.

(Here you have the real experience of one of METABANK’s former customers. All that we can do is to advise others to steer clear of META BANK. Don’t use META BANK. Don’t invest in METABANK. Don’t partner with META BANK. Forget selling prepaid cards; they are all managed by META BANK and they are designed to take money away from the people who bought them.)

 

 

 

Observe cautiously where METABANK places their advertisements

Solving Customer’s Problems Should Be of the Foremost Importance…. METABANK abused us while we were their customer

Customer Service Solves Problems To Create Loyal Clients

but NOT SO at METABANK

Make it easy for frustrated customers to contact you, get problems solved. You’ll create loyal clients.

In the past 30 days, I canceled service with three companies I’ve used for years.

Customer service was the reason. It was that bad.

 

But I kept my business with another company even though its actual service keeps messing up. That business’ customer service is that good.

Customer-service representatives are everywhere. Anyone with a phone, TV, computer, coffee maker, credit card or insurance; or who buys subscription services or makeup from shady companies advertising on TV has dealings with them.

And let’s not forget about business-to-business customer-service reps. [This is part of how METABANK performs their scam.]

Their numbers are growing by the minute. The Bureau of Labor Statistics predicts the profession will expand 15.5% through 2020.

Call centers alone had almost 23,000 vacant jobs, more than a third listed in the past week, according to CallCenterCrossing, which calls itself the largest collection of call-center jobs. The company cites the health care law, holiday season and general economic expansion as the chief reasons for a rise in call-center hiring.

As long as companies offer things to buy and services to use, folks will need help.

[Customers have over a period of many years now indicated that METABANK and its affiliates, including the Network Branded Bank Card Association, fail when it comes to customer service. We, as former METABANK customers/clients believe, based on our own personal experience using METABANK et al., that METABANK by design treats their customers in an abusive manner. We have been scammed and lied to. We have been treated in an inhumane manner.

METABANK does not offer any kind of model that should be used as a guideline by any other entity…. METABANK relies on numbers and the population is growing rapidly.

METABANK relies on getting partner corporate entities to market their prepaid bank card  a relationship which is in fact one that will increase the rate of decline of that partner company. At first the partner company will experience an initial  spurt that may appear to be great and fabulous; this is the honeymoon, but it is a marriage that is doomed by design. METABANK only wants their partner companies’ list of customers whom METABANK will use for their own financial gain.

In establishing this partnership, METABANK promises to take care of all the collections for their partner. Collections is the dirtiest of dirty work so the partner company is happy to hand over this part of the operation to METABANK. METABANK, as we former customers have found, has an abusive customer service system by design.

When METABANK’s customer serivice representatives basically went through a list of standard lies they had been handed to use for all situation; the lies serve to blame the customer for the problems the customer had encountered using METABANK. However, by design, METABANK created a prepaid bank card which customers load with cash money, and then METABANK limits and controls when and even if a customer will be able to have access to their own money…. This scheme is predatory. It is based upon false and misleading promises.

METABANK is by design immoral. Only consumers can speak up to warn others so that METABANK can be stopped from doing this great scam on the people.]

Companies claim to know how important these front-line jobs are. They say they strive for a “customer-first mindset,” “transparency and accountability,” “positive customer relationships” and “consistent and efficient delivery of superior customer service.”

So why don’t more customer-service reps deliver? Is it the company or the employees?

Likely both.

Workers tell me they want these jobs because they like people. Yet too many companies do everything they can to not let their people talk to us.

Finding contact information can be like a game of hide-and-seek.

Some refuse to talk to you. Take Twitter: [This isn’t a model anyone should follow!!!!!]

My account has had a problem for four months. I’ve obediently followed Twitter’s directions and sent in a dozen requests for help.

I’m still waiting for an answer.

On the other hand, companies such as crowdSPRING help businesses and creative talent find each other and make it easy for customers to communicate with them.

[This concept is an old one that worked. It worked very well. This is what we as consumers expect, but this is not at all what METABANK provides. METABANK uses this concept to catch consumers and their partner companies off guard so that METABANK can get their foot in the door. What META BANK does is an IMMORAL ACT.]

This company posts its phone number on every page of its site. No doubt this springs from the philosophy of co-founder Mike Samson who tells his reps that the spoken word is better than the written word, to say “please” and “thank you” and always end with “much obliged.”

 

People who get into customer service tell me they love to solve problems.

Yet “I can’t help you with that” are the last words that a lot of people hear from a customer-service rep.

  • Those workers either don’t know how to think like a problem solver or don’t think they have the authority to help.
  • Some customer-service reps are plain mean. The other day I asked a one that I could barely hear if she might speak a little louder.   She snapped, “No, I can’t scream.”
  • When you keep getting bad customer service, you wonder why companies keep sending surveys asking how your customer-service experience went.
  • I also often wonder why companies insist that customer-service reps speak canned faux caring phrases like “Have a nice day” after they’ve been mean and obstructive.

Chief Operating Officer Zach Cusimano of Bizness Apps, which makes mobile apps for companies, says his business doesn’t coach reps to use particular phrases.

Company officials do encourage them to “throw in some love” and foster more interactions by saying, “I’m happy to help,” “Please let me know if you have any other questions,” and “Looking forward to hearing from you again.”

[However, if these statements are nothing but empty words with no real response and no action behind them then they are useless. It is our strong impression as former METABANK customers that the CEOs of METABANK have created all of the guidelines, which include a list of rote excuses for why it is always the customers’ fault for any problems they may have encountered. METABANK creates the problems by which they get rich and then richer; METABANK breaks with every expectation that any person would normally expect.

METABANK creates all the rules and retains the right to change all of the rules without notice. This is bad, but on top of that METABANK takes customer’s money and keeps us/them from having access to their own money while using the NETWORK BRANDED PREPAID BANK CARD.

The NETWORK BRANDED PREPAID BANK CARD amounts to being an interest free loan from customers to a very rich bank. The whole concept has been reversed. Potential customers are mislead into taking on such a card by the partner company who is in effect being used as a “PATSY” in this dynamic triangle of abuse of the consumer.]

I contend that more people would like their customer-service jobs and customers would be happier if they did what Jesse Richardson does.

“We love our customers,” Richardson says. She is conscious community officer for Conscious Box, a subscription service for eco-friendly products.

Seriously.

If you want a satisfying career helping solve problems for people who are frustrated, confused and sometimes angry, care for them no matter what.

Find a great company that values them and you.

In the 25 years I’ve counseled people with their careers, most tell me one thing: I want to be of service to others. Here’s your chance.

[As former customers of METABANK we had expected this kind of treatment, but METABANK and the NETWORK BRANDED PREPAID CARD ASSOCIATION act in a predatory manner so that they abuse their customers, only to move onto the next  person so they can dupe that person. The huge size of our population is how METABANK has been able to get away with this kind of scam for as long as they have. Only you can stop this kind of a scam.]

Career consultant Andrea Kay is the author of This Is How To Get Your Next Job: An Inside Look at What Employers Really Want.

We Urge You Not To Invest in NASDAQ:CASH…..bankmeta

Meta Bank

MetaBank is one of the largest prepaid debit card issuers in the United States (more than 50% of the debit cards reviewed on GetDebit.com are issued by MetaBank). Through their premier Meta Payment Systems division, MetaBank services more than 500 prepaid card programs.

[Take Note of what you just read above:MetaBank services more than 500 prepaid card programs.

This is not an endorsement of METABANK or any of their affiliates.

We are consumers who were scammed while using MetaBank’s Prepaid Cards.

Above, please note that  METABANK is bragging about being the largest prepaid debit card issuer in the United States.

Bigger isn’t always better we have all learned in recent years!!!!]

MetaBank also serves as a traditional financial and lending institution providing a diverse product offering across several product lines including personal finance, commercial finance, mortgage services and agricultural services. MetaBank has 12 brick and mortar offices located in 4 distinct market areas. Offices include: Central and NW Iowa; Sioux Empire, South Dakota; and Brookings, South Dakota.

Meta’s subsidiary Meta Payment Systems (MPS) manages four business segments including: ATM Sponsorship, ACH Origination, Prepaid Debit Cards and other various Credit Products. The unique “Super Community” philosophy on banking has enabled MetaBank to realize continued growth, while in the same breath, keep its community banking roots. Inherent benefits to this mentality are streamlined efforts and rapid decision making at the local level and a more enhanced service package to the customer.

[Online banking has been problematic for many consumers. Customers feel abused and taken advantage of by Meta Bank/Meta Payment Systems. The prepaid card may say it was issued by Meta Bank, but Meta Payment System may then respond to your letters of inquiry so which are you actually dealing with?

Customers feel like they aren’t being heard, and METABANK isn’t listening to them nor is MetaBank actually addressing customers’ concerns and problems in any real way.   Customers complain that they have been passed from one customer service personnel to another and nothing ever gets satisfactorily resolved. The real issue is that MetaBank wishes to scam those others, the people they never see face to face.]

MetaBank’s “Money On The Move” platform is one of the many innovations [innovation or scam? For MetaBank former customers have found them to be one in the same]  created to enhance the customer experience.

[Why are customers still complaining then?]

There are four payment systems platforms:

Gift Card Platform

[Gift cards are often left with a certain amount of cash still on them…. Just give cash!!!! Avoid the middleman which is more often than not, META BANK. Why are you giving an interest free loan to Meta Bank???? Because that is really what you are doing along with most likely a small cash gift to METABANK too.  Think about this. Why give money to an unknown entity????]

  • Discover gift card purchase at bank
  • Electronic funds sent to Meta from bank [Direct access to your source of income.]
  • Gift card given to friend or family
  • Recipient spends at merchant [Not all merchants accept the prepaid card or consumers find that holds have been placed on the cards.]
  • Discover pays merchant and electronically moves money from Meta [How much control do you as a consumer have then over your own money assets?]

[This may actually be how Meta Bank categorizes what they do, but for consumers, many complain that they are shifted from phone MetaBank clerk to another one and their problem is discounted. Also customer service  clerks have lied to customers. It appears that the phone answerers have been given a list of reasons and ways to push the blame back off onto the consumer for a product that was never designed to actually meet the needs of the consumer.]

Rebate Card Platform

  • Product bought at merchant/rebate form filled out
  • Rebate processor electronically sends funds to MetaBank to hold
  • Meta sends Rebate MasterCard to customer in mail
  • Customer spends funds on card
  • MasterCard takes money from Meta to pay merchant

[MetaBank markets heavily to cultivate partner companies who market their product for MetaBank. To get money off of the rebate card, a consumer has to send their personal information to an unknown entity. In this time period, this kind of requirement is upsetting and of great concern. ]

Travel Card Platform

  • Visa travel card purchased at bank

[What bank? Oh Meta Bank controls all of the transaction from start to finish… that was our experience.]

  • MetaBank holds funds until needed [We couldn’t access any of our money]

[Meta Bank simply held all of my money, and I had put a lot of money on that card. Their clerk had asked when I would be leaving and for how long  I would be gone before I re-loaded it. However, Meta Bank never re-loaded the card. Meta Bank simply held my cash money for one full month as an interest free loan to them. Something is backwards in the thinking and practices within Meta Bank.      

Travel cards are issued in twos. One is the re-loadable card and the other has immediate access to the money. Meta Bank said they had loaded the wrong card because my spouse gave them the wrong number. The other card was in a drawer at home; it had never been issued to my spouse but to a child. The only number that my spouse had was the one that  I had emailed to my spouse from an internet cafe. It was the right number; why was Meta Bank trying to push blame off onto others rather than fix the problem?

The card was supposed to have been re-loaded, but it wasn’t. Meta Bank complained that I had never phoned them back to say that the card didn’t work. 

 Meta Bank accepted my cash money for the card and never loaded the card. I had no cash money to spend while I was on what was supposed to have been the trip of a lifetime in Europe. I was basically living as a homeless person in Paris. How could I have phoned Meta Bank or even emailed them.

That same year another traveler also couldn’t get the Meta Bank Card to work; no place would accept the card although it had been sold as a travel card. Meta Bank told this well-educated person that he hadn’t used the card properly.

Meta Bank always gets another entity to sell their product for them. This fact removes Meta Bank from having direct contact with the customer.

The other fact is that customers may be buying prepaid cards from an entity where they have been doing business for years so the customer has a sense of security in using the product presented by a place they have known and been known for years. 

Meta Bank courts the partner entity’s CEOs so that the CEO of the known company actually believes that what Meta Bank is selling may be a reliable product. On the second or third page, consumers may read that Meta Bank reserves the right to change all of the rules at any time without notice to their customers.  

Meta Bank told me that they had no contact information on file for me, but  this is a complete and outright lie.

Why did Meta Bank feel the need to lie? 

It was this need to lie to me as their former customer rather than to try to resolve the problem that Meta Bank had created that drew my attention. Then after that on-line, I saw that many, many other customers had complained about almost the same identical problem.] 

  • Customer uses card for travel expenses

[If only we could!!! We couldn’t get the travel cards to work. We were left with out access to our own cash money when we needed it the most.  This made us vulnerable. 

METABANK’s internal practices and policies have caused their customers great pain repeatedly; Meta Bank lies. It didn’t just happen to one person; the same thing happened to many customers over and over again.  

The way that Meta Bank handled the problem once it was brought to their attention was OUTRAGEOUS, abusive and offensive.]

  • Merchants paid by Visa as funds taken from Meta

[We suspect that the European places where our acquaintance couldn’t get anyone to accept his card in payment have been scammed by Meta Bank on the other end of the transaction.]

[The four highlighted items for  Meta Bank prepaid cards fail to assure consumers that they will be treated properly, fairly and with dignity by Meta Bank as their customers. In reality, Meta Bank’s travel cards, speaking from our real lived experience using it indicates that the card is designed to fail customers. This problem is compounded by the fact that Meta Bank has lied to consumers for why they can’t get the META BANK product to work. Therefore, from our experience even the four points above are lies along with being false and misleading empty promises.]

Reloadable Card Platform

  • Consumer buys card at retail merchant store
  • Consumer direct deposits employer paycheck on MetaBank card
  • Consumer buys groceries, clothing, gasoline and other goods and services on card
  • Visa pays merchants/service providers and transfers money to cover from MetaBank

[I couldn’t get Meta Bank to re-load our cards. Oh, Meta Bank took my cash money and kept it from me when I needed it the most, but I had no access to my own cash money.]

 [Therefore, we strongly urge any potential investors to seriously re-consider whether it is appropriate for them to invest in bankmeta.com or NASDAQ:CASH]

About MetaBank
Stock Symbol: NASDAQ:CASH
Website: http://www.bankmeta.com
Corporate Headquarters: Storm Lake, Iowa
Address: 121 East 5th Street, Storm Lake, IA, 50588-2339

On one of the links of the Meta Bank Website, we found the following which further highlights the fact that Meta Bank fails to address customers clearly expressed concerns with the METABANK PREPAID CARD. 

METABANK once again is talking down to customers as if we are an inconvenience but necessary source of income.

Prepaid Debit Card > Debit Card News > Prepaid Exaggerations

Prepaid Exaggerations

Dec 20, 2011 — As a larger and larger percentage of the population enters the prepaid debit card market, there are exaggerations and untruths perpetuated nationwide.

[Why would people speak out against a card that has failed to meet their needs!!!!? Oh yeah, the answer is obvious.]

When using any financial tool, there are methods that can financially benefit cardholders, while others that can be quite detrimental to the pocketbook.

[ None of us have found any merits to using a prepaid bank card now that we have given it a try. METABANK has created a prepaid bank card that they can manipulate internally so that they make even more than what the ordinary interest free loan would have given to them. Many, many former customers have complained about METABANK’s customer service over a period of many years.]

Below are a few prepaid card fallacies that we have outlined for you:

[fallacy is defined as 

fal·la·cy  noun.    plural. fal·la·cies

1. A false notion.

(Meta Bank is about to present statements which are fallacies because MetaBank uses their prepaid bank card to scam their customers so that METABANK can get access to even more money for themselves.)

2. A statement or an argument based on a false or invalid inference.

(Meta Bank is the master of inference that they use to hook in customers; this is how Meta Bank is able to hook in customers and what makes Meta Bank’s practices predatory.)
3. Incorrectness of reasoning or belief; erroneousness.

(We have wondered about the WHY that drives METABANK’s actions and practices. The need to win seems to factor in to the equation, but the practices of MetaBank are indicative of a very sick thought process. The need to lie to their own customer base is symptomatic of a very sick way of thinking.)
4. The quality of being deceptive.

(Meta Bank created the concept of Prepaid Bank Cards and then proceeded to push the very limits of the concept so that they abuse their own customers. This is very sick.]

Prepaid cards can solve all of your budgeting problems

– It’s true that cards like the KLS Prepaid Visa RushCard can be used as a tool to HELP you manage your money and most cards will just be declined if you try to spend past the amount loaded on the card. Still, financial responsibility comes with each person’s ability to plan, budget, save and control spending accordingly. There is no financial instrument that can solve all of your financial challenges for you. [KLS? Rush Card? … all METABANK products?]

 [Quite to the contrary, elsewhere on METABANK’s own pages, METABANK does say that by using their prepaid debit card and having it attached to the customer’s salary or government payments… then if they use the card often, they may be able to improve their credit history…. This has actually over a period of years been one of METABANK’s biggest selling points for their product…. I have seen it in print and complained about this marketing ploy frequently on this blog. METABANK may believe that they are glossing over this potential when they mention it in their publicity made to look like a page of bank information. However, the fact that it is clearly posted on METABANK’s websites and that it hasn’t been removed is a problem.] 

Prepaid cards have outrageous fees – While there are some prepaid cards that can accrue rather high fees, there are those like the Western Union MoneyWise MasterCard that have extremely competitive fees, not only with other prepaid cards, but traditional banks and check cashing services as well. Fee structures vary from card to card, so cardholders need to read the terms and conditions to determine most advantageous usage.

[In reading the terms listed above, we can see contradictions in what METABANK says. The word “outrageous” for example. Outrageous means: 

out·ra·geous

 

: very bad or wrong in a way that causes anger : too bad to be accepted or allowed

: very strange or unusual : surprising or shocking

Full Definition of OUTRAGEOUS

1  a :  exceeding the limits of what is usual   b  :  not conventional or matter-of-fact :  fantastic
2  :  violent, unrestrained
3  a :  going beyond all standards of what is right or decent<an outrageous disregard of human rights>
b :  deficient in propriety or good taste <outrageouslanguage> <outrageous manners>

Meta Bank takes their customer’s CASH MONEY UPFRONT so it is unthinkable that while METABANK gets what is basically an interest free loan from the customer and while Meta Bank limits what the customer can spend that they would also charge their customer any fee at all or even consider charging their customers a fee for using the META BANK PREPAID CARD. Because Meta Bank gets an interest free loan from their customers, charging a fee from that same customer for giving META BANK an interest free loan. META BANK has all of their customer’s  cash money upfront. According to the dictionary definition of what outrageous means then METABANK’s charging of any fee so that METABANK can get an interest free loan for their own benefit and use is in fact outrageous.

Check cashing fees????   People who struggle financially and who therefore have no bank account are often charged check cashing fees by banks.

METABANK takes an interest free loan when a customer puts money on a prepaid card. The mere thought that MetaBank would charge people who give them full control of their own cash money is more than outrageous; it is immoral. Rather than handing over their cash money to Meta Bank and giving up control of their own cash money, customers would be better served by paying in cash directly.

Prepaid cards will help you improve your credit score – This has been one of the biggest exaggerations of prepaid cards out there. The READYdebit Visa does provide a free “ScoreTracker” that allows you to track your credit score, credit attributes and debt over time. While that is a great feature, the three main credit bureaus do not recognize ANY prepaid card usage and user’s FICO scores will not be affected one way or the other.

Prepaid cards will help you improve your credit score” is what META BANK has actually posted on their own webpages over a period of years. It is therefore an exaggeration that METABANK makes regarding their own product. It would therefore appear that METABANK is far more dedicated to obfuscating their practices and policies than to providing a genuine service to customers…. Many METABANK customers have indicated that METABANK customer representatives have lied to them. This is the report of more than one former METABANK customer. In the statement above we see an example of the twisted thought patterns behind the actions we, as Meta Bank customers, have encountered. It wasn’t just one person, but many people who encountered the same problem with METABANK’s customer service.

Prepaid cards are ONLY for people with bad credit – A great many people with challenged credit do take advantage of prepaid cards so as not to live beyond their means. There is a significant amount of the population that use prepaid cards to save money on fees (bank, check cashing, overdraft, etc.), protect their identity or even enroll in programs like the BillMyParents Spend Smart MasterCard to assist their children in the art of financial management.

[The parents of college students, the college students themselves and others who appear to come from many socio-economic income brackets have equally complained about the poor and improper customer service that they have encountered at METABANK.]

Prepaid cards can only be loaded at retail stores – Green Dot MoneyPaks found at many retail stores are a very popular method for loading money on prepaid cards like the Mango MasterCard. Now, a large variety of prepaid debit cards can be purchased online and shipped directly to your home address in a matter of days. Mango actually delivers you a “Virtual” card the instant you are approved online for immediate purchasing transactions.

[Meta Bank gets retail stores to sell their prepaid cards. Some banks also sell the MetaBank Prepaid Cards. Other commercial enterprises have also sold the METABANK PREPAID CARD. It has become obvious that METABANK courts partner companies’ CEOs to get them to sell the MetaBank Prepaid Card card for them. It appears that METABANK is constantly looking for partner companies to market their product. METABANK needs partner companies and those companies’ customer list. This makes the above statement seem to be trivial and irrelevant.]

[Does the card work or will you be asked to give cash money up-front and then find you can’t access your own cash money? This is major customer complaint by former Meta Bank customer, including us. It is the abuse of the contract for the monetary gain by Meta Bank at the expense of the customer that irks us. The fact that Meta Bank retains the right to change the rules at any time without giving any notice to their customers is also immoral.]

[The anonymous on-line sale of the prepaid bank cards seems to be part of METABANK’s strategy. Meta Bank sells their product to a faceless public whom they treat as if they were completely devoid of humanity. Such treatment and abuse of customers by METABANK is immoral.]

These are few of the larger myths surrounding prepaid products that might have a little basis in truth, but not much. There are online information sources available to assist you in choosing the best prepaid card for you. Just take some time to investigate.

[As former MetaBank customers who were scammed, lied to and then abused by METABANK all that we can do is try to warn other consumers so that what happened to us never happens to another person…… This is a moral issue for the benefit of humanity because MetaBank failed us in the way that they treated not just one person, but many people in the past. Once the problem was brought to the attention of MetaBank, their customer service personnel consistently tried to push the blame for the problem back off onto the customer. This would indicate that the problems found within METABANK are by design and planned to fail the customers because no effort has ever been made to correct any of the reported problems for their customers on the part of Meta Bank.]

[Myths? This is a very curious take on the years and years of scams that METABANK has pushed off onto an unsuspecting public……  Is this just another form of publicity at which Meta Bank has shown itself to be masterful over and over again, just before their highly developed skill of being a collections agency via the Prepaid Bank Cards over which they manage 500.]

[If MetaBank hadn’t scammed us, lied to us and abused us, there wouldn’t have been any need to even create this blog site.

Bank reforms and far better banking regulations that are independently enforced are needed.

Meta Bank hasn’t acted as a friend to even their own customers. Metabank’s practices are counterintuitive so they have made a lot of money very fast almost as if no one was paying attention.

Those people who have been taken advantage of, lied to and abused by METABANK remember how they were treated. We want to protect other consumers.

Please do not  invest or encourage METABANK to continue to abuse consumers.]

PayPower – Meta Payment Systems are a Scam

Paypower held my $4000 for no reason and refuse to give me my money!!
When I asked them to close my account and give me back my money, they refused!

 

You don’t even have to put in your card number or identify yourself when you call them, they know you by your voice!

They refuse to give their last names and the Nevada detectives are investigating them!

Don’t use them!!!

 

They have at least 72 complaints on ripoffreport.com and at least 90 on pissedconsumer.com!!!!

 

They claim that all the reviews online are not true and that they are reputable but they steal your identity and your money!

 

I sent them all the documents they requested and then they are asking for a copy of my paycheck to release the hold that they placed on my $4000 for NO REASON AT ALL!

 

PAYPOWER IS A SCAM!!!!!!!!

 

PayPower stole $4000 from me!!!!

 

Mrnd5 would like to thank you for your input. We also need you to help consumers even more.

The scenario as described above indicates clearly that you have been  

scammed by Pay Power. Please contact your attorney general or the US

Attorney General or anyone who can effectively change these practices.

 

This is a common complaint about how Meta Bank operates.

We were all scammed by Meta Bank or another bank operating like Meta Bank or by Meta Bank using another name.

As consumers, we want to be protected from such abuses.

Please let your elected officials know about your needs as a consumer and only vote for people who will serve you as a consumer.

Payment Solution or Bigger Problems for Your Company Using Meta Payment Systems

Overview of Meta Payment Systems (MetaBank)

Meta Payment Systems is more than a bank; we are an innovative payments provider.

[You may never have seen anything like this before, but Meta Bank will infiltrate your company. Meta Bank wants access to your customer base. Meta Bank will them put in place their same old scam.]

Meta enables partners to grow their businesses and build more profitable customer relationships by creating, delivering and sponsoring payment solutions that bring money to LIFE.

[Payment Solutions means that Meta Bank will create situations that scam your customer base. Briefly, you will make more money, but your customer base will begin to fall away after years of being faithful customers. Meta Bank will abuse your customer base so badly that they will never trust you again.]

Whether it is prepaid, debit, credit, ATM sponsorship or agent bank products, Meta’s flexible, scalable payment solutions are backed by industry leadership and unmatched expertise.

[Meta Bank gets your customer list. They require cash upfront, but then they abuse your long standing customers. In the long run, you will lose all of your old customers, but this will happen within a few years or less far sooner than the natural attrition rate. Meta Bank needs access to your customer list. Meta Bank needs you and will use you as part of their scheme.]

Meta offers payment options to help you increase your speed-to-market, reach untapped segments and build customer loyalty.

[When Meta Bank speaks of Customer Loyalty, they are not speaking of anything positive. Meta Bank will create an indebtedness situation for your customers whom they will continue to scam for as long as they can  get away with it. Your current customers will resent how poorly they will be treated. No body likes to be scammed and lied to, but Meta Payment Systems will also be lying to you, making you believe that they have something to offer you. In reality, Meta Payments Systems just needs access to your customers and they will do this will misleading promises and by courting the CEOs of your company just to get you to sell their product for them. Meta Payments Systems will manage the product they offer from top to bottom; they just need your customer base and list of names.]

And top to bottom, we dedicate more resources over the life of your program to make it as easy as possible for you to manage your business successfully.

[ Meta Bank will take away all of your own control over the product they will get you to promote for them. They will give you a cut while making a financial killing for themselves. Your customers will complain to you and you will be lied to by Meta Bank as they court the CEOs of your company. Meta Bank needs access to your existing list of customers, but they will fully control the product they offer so you will not at first perceive their to be a problem with what Meta Bank is doing.]

Key Facts for Meta Payment Systems (MetaBank)

Major Clients:Confidential

Year Founded:1954

Full Time Employees:Above 100

Revenue:Over $100 million

Core Service Areas:

Merchant Cash Advance, Automated Clearing House (ACH) Software [Meta Payments Systems/Meta Bank is not a bank. It is a collections agency.]

Key People at Meta Payment Systems (MetaBank)

Company Representative

Brad Hanson

Meta Bank Executive

NOTE: Time has shown over and over again that corporate partners of Meta Bank are used to provide a customer base from which Meta Bank can grow richer and richer. Meta Bank has provided  horrible customer service for years. They were taken to court over an internal CD fraud. Where were the bank supervisors and the bank examiners when this kind of fraud happened? We believe that the problem actually began in the highest levels of Meta Bank/Meta Payment Solutions. Partner Companies are used by Meta Bank to get access to your faithful customers with whom you have worked a long time to establish a rapport and build your reputation. Meta Bank needs your good reputation in your community to be able to sell their inferior service. Partner Companies are urged to avoid using Meta Payment Systems/ Meta Bank/Meta Payment Solutions, Inc.

Say No to Meta Bank; Say No to the Network Branded Prepaid Card Association

CONSUMERS: “Spend Your Hard Earned Money Carefully” ….. Buying Happiness

Background:

META BANK and the Network Branded Prepaid Bank Card Association have created a product that will make you miserable. Each of the two entities mentioned above make promises to consumers that these prepaid cards will be safer than using cash. This is true for the bank, but not for consumers. It is a gimmick for the bank to get full control of your “CASH MONEY” so they can get an interest free loan from consumers. When consumers need their money the most they simply can’t get access to their own cash money once it is placed on one of those prepaid cards. META BANK brags that they are the largest provider of prepaid bank cards. META BANK makes consumers extremely unhappy. As consumers you would do yourself a great service by simply not using META BANK. Unfortunately, META BANK operates using a third party to promote their prepaid bank cards and their prepaid bank cards are sold using different names. This means that you may not realize you have opted in to META BANK’s plan, which is by design a scam of their consumers. META BANK simply moves onto the next consumer to scam them relying on a large population that is growing rapidly.

This blog was created by consumers for other consumers. We need to bond together, share the reality of our lived experiences, and serve to protect others who are people who are a lot like us, consumers who are looking for a fair deal and to be treated with respect.

META BANK’s treatment of consumers had become so outrageous that something needed to be done. It has already taken on an international scale and magnitude. META BANK is the rich stealing from the poor so that they can get richer and richer at the pain, misery and expense of the most financially vulnerable people in society.

This is a cautionary and truthful summary of what I experienced using a META BANK prepaid card.

However, we don’t want to leave you without a sense of hope. Michelle Singletary explains some ways to get your money to work for you to bring you happiness and she is spot on. Her October 4, 2013 column appears, copied and pasted below:

Michelle Singletary

Columnist Washington Post

Five ways money can buy you happiness

By Michelle Singletary, Published: October 4

You have probably heard and maybe even embrace the idea that money can’t buy happiness. I’ve said so myself numerous times.

But behavioral scientists and researchers Elizabeth Dunn and Michael Norton argue this is not exactly true. Money, if you spend it right, can buy happiness.

So what’s the right way?

“Shifting from buying stuff to buying experiences, and from spending on yourself to spending on others, can have a dramatic impact on happiness,” Dunn and Norton write in “Happy Money: The Science of Smarter Spending” (Simon & Schuster, $25). Dunn is an associate professor of psychology at the University of British Columbia. Norton is an associate professor of marketing at Harvard Business School.

Truthfully, I needed a break from all the dreary talk about the federal government shutdown and concern the country might default. So “Happy Money” is the Color of Money Book Club selection for this month.

I’m always trying to find research that looks at how people can do better with the money they have. I plan to use this book in my financial classes, where folks believe that if they just made more money, their level of happiness would increase. They could afford to buy better stuff, a larger home or cooler car. Yet studies show that more doesn’t increase your long-term happiness.

Dunn and Norton strive to show how to spend money in less typical but more pleasing ways. They offer five principles you can use to buy happiness:

●Buy experiences. As frugal as I am, my husband and I decided many years ago to set aside two weeks a year, every year at the same time, to take a luxury vacation with our children. My oldest has gone off to college, but she still wants to be included on these family vacations. As Dunn and Norton write: “Research shows that experiences provide more happiness than material goods in part because experiences are more likely to make us feel connected to others.” [META BANK has robbed us as consumers of opportunities like this because they withheld our money from us when we needed it the most. META BANK is not a friend to consumers.]

Make it a special treat. Don’t overindulge yourself, the authors say, because “abundance, it turns out, is the enemy of appreciation. This is the sad reality of the human experience: in general, the more we’re exposed to something, the more its impact diminishes.” [Think about this: “Abundance is the enemy of appreciation.”  You don’t need to keep spending money on things to be happier especially if buying things puts you into a state of debt…. “Keeping up with the Joneses” needs to be practiced in reverse. Purposefully down scale, downsize your image from all those Joneses…. Don’t worship the false God of money, greed and materialism. Life is best with less, but you should be in full control, real control of your hard earned cash money. Don’t hand over that right to an anonymous entity like META BANK.   META BANK is motivated by greed and profit increasing at all level regardless of the rest of the genuine needs of humanity]

Buy time. If you can afford it, you might decide you’d rather hire someone to cut your grass than do it yourself. You might spend a little more on an item rather than drive across town to save 10 percent. I’m a reformed bargain shopper. I realized I was wasting a lot of time going from store to store trying to save money. “We too often sacrifice our free time just to save a little money,” the authors write. “Many of us wish we had more free time to do more of what we love.” [Be sure that you get the service you have paid for…. META BANK prepaid card is not a genuine or honorable service. META BANK has scammed consumers over a period of many years. This is their sole purpose and they scam consumers by their own design.]

●Pay now, consume later.

[Please note Singletary is NOT promoting putting your cash money on a prepaid bank card, a gift card or a debit card here…. Please read carefully.]  

“Consuming later provides time for positive expectations to develop,” Dunn and Norton write. Paying for a vacation in advance may help you enjoy it more because by the time you take the trip you won’t be so focused on the cost. At the same time, fight the power of now. This is especially true when it comes to paying with plastic. In one study cited by the authors, 30 people were asked to estimate their credit card expenses before opening their monthly bill. Every participant underestimated how much he or she had spent on credit by an average of almost 30 percent.

●Invest in others. I generally hate spending money. But when I helped a friend’s daughter by buying her books for college, I was elated. I was investing in her education, and that was an awesome feeling. My husband and I often get teased for our frugality, but we counter by telling people we are cheap for a purpose. We like spending money when it makes a difference in someone’s life. Dunn and Norton say their research shows that spending even small amounts of money on others can make a difference in your happiness level. [This means having control over how you spend your own money. Give directly to the person you wish to help.]

I love the five principles of happy money because they aren’t about getting more money but getting more out of the money you have. Let me leave you with this from Dunn and Norton: “Before you spend that $5 as you usually would, stop to ask yourself: Is this happy money? Am I spending this money in the way that will give me the biggest happiness bang for my buck?”

I’ll be hosting a live online discussion about “Happy Money” at noon Eastern on Oct. 31 atwashingtonpost.com/discussions. Dunn and Norton will join me to answer your questions. Every month, I randomly select readers to receive copies of the featured book donated by the publisher. For a chance to win a copy of this month’s selection, send an e-mail tocolorofmoney@washpost.com with your name and address.