mbetaaccount.com, i. e. METABANK: a beginning look at the fine print

A Closer Look at MetaBank ETA Visa Prepaid Card…. ETA has no significance to us as consumers. Will this become a new scam? Language used to carry out a scam matters

Can I use my card to “pay at the pump”? Not really

It is not recommended that you use your card at the pump because a pay-at-the-pump transaction involves a pre-authorization of at least $75. By paying for your gasoline inside, only the actual purchase amount will be withdrawn from your card balance.

META BANK indicates that you will not be able to buy gasoline with your prepaid card. Clearly, the METABANK PREPAID CARD is not  a good idea for travelers.

Can I use my card at a restaurant?  Not really

Yes. However, most restaurants will attempt to authorize the transaction for the total bill plus an estimated tip. The addition of the tip may be more than the balance remaining on the card causing the transaction to be denied. Notify the server if the balance on your card is not sufficient to cover the total bill plus the tip.

I have never heard of this kind of a requirement before. Is it true? On the other hand, you may not be able to use the METABANK PREPAID CARD in the way that you would like to use it for eating out at a restaurant. The METABANK PREPAID CARD is not a good idea for use for travelers, by design and from every indication and from what other customers have reported. 


Many places simply refuse to accept a METABANK PREPAID CARD… oh yes, there is a real reason for why they refuse to accept a METABANK PREPAID CARD. They too must have been abused by METABANK. METABANK is taking advantage of everyone at every opportunity… You are not the only person that META BANK has scammed. They need many people and they keep moving on to try to find new targeted people to scam. It is all about making more money for METABANK and no one else matters.

Can I use my card for online purchases? Not really

Yes. Absolutely, as long as Visa® debit cards are accepted. Most online companies confirm the name and address of the cardholder before approving the purchase.

For that reason, we recommend Instant cardholders upgrade to a FREE* Personalized card to make online purchases easier.

Here METABANK says that you must up-grade to be able to buy things on-line. What is the deal with that????? This is a scam!!!!

*While this feature is available for free, certain other transaction fees and costs, terms, and conditions are associated with the use of this Card, See the cardholder agreement for more details.

How many other pages will we be referred to here??? 

If you shop online, there may be additional fees…. That is odd. This card is not a great idea; it is a really bad idea.


Can I use my card to rent a car? Not at all 

It depends on the rental car company. Your card may be used to rent a car, but because a rental car is an “open end” transaction (see the Exclusions and Limitations section in this Frequently Asked Questions section) your card may be “authorized” (have money held) for more money than the actual cost of the rental car. How much more money will depend on where you rent the car. The reason for this is that the rental car company won’t know if they need to charge you for things like gas, car damage, and extra days until you return the vehicle. Furthermore, these authorized funds will be held and unavailable for you to spend until the final transaction is posted to your statement. This means that you will not have access to these funds for perhaps as long as 90 days. For this reason, we do not recommend using your card to pay for rental car transactions. To avoid problems when you rent, our advice is to first call the rental car company and ask them what their policy is regarding the use of prepaid debit cards.

The prepaid card is not recommended for use in renting a car. It wouldn’t make a good travel card then.

Can I use my card to book a hotel room? NOT REALLY

It depends on the hotel. When you make a reservation at a hotel it is called an “open end transaction.” That means the total amount due is unknown. The hotel has the right to authorize more than the initial payment to cover damages that could occur during your stay. The hotel can place a hold on these funds for 30 days. Many times the card will not have sufficient funds to cover additional charges; for this reason some hotels do not accept prepaid cards. However, some hotels will accept prepaid cards under special rules; therefore, we recommend you first call the hotel and inquire about their prepaid card policy.

So maybe yes, but most likely no. It wouldn’t make a good travel card then.

And yet METABANK elsewhere has specifically noted that it can be used as a travel card and market it as such.


Buying groceries or prescriptions aren’t even mentioned….

It appears that by design the PREPAID BANK CARD by METABANK is useless and difficult for trying to buy most of the things that we may try to buy in our ordinary lives.

Travelers will find the card to be completely useless, but that doesn’t mean that METABANK won’t market their card to you for the express purpose of using it for travel.

Customers repeatedly over a period of now many years have complained about the awful customer service they have received while customers of METABANK.


On the other hand, META BANK brags about their product anyway and never addresses consumers’ complaints…. Spare yourself some misery and stay away from any and all PREPAID CARDS and METABANK


IMPORTANT – PLEASE READ CAREFULLY         They still plan to scam their customers anyway. It won’t have to do with whether or not you have read the fine print they share. They have created rules that they use to govern their own actions internally. By design, you will be scammed.

1. Terms and Conditions for MetaBank ETA Visa® Prepaid Card.

This document constitutes the agreement (“Agreement”) outlining the terms and conditions under which the MetaBank ETASM Visa® Prepaid Card has been issued to you. By accepting and using this Card, you agree to be bound by the terms and conditions contained in this Agreement. In this Agreement, “Card” means the MetaBank ETA Visa® Prepaid Card issued to you by MetaBank. “You” and “your” means the person or persons who have received the Card and are authorized to use the Card as provided for in this Agreement. “We,” “us,” and “our” mean MetaBank, our successors, affiliates or assignees. The Card will remain the property of MetaBank and must be surrendered upon demand.

The Card is nontransferable, and it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law.

[ Specifically what laws will allow them to do that and to keep your money from you and what is legal about keeping someone’s money away from them??? There is a major scam operation going on at METABANK. The best thing you can do for yourself is not to do business with META BANK, but META BANK is constantly changing the names under which their card is offered so you may already have a prepaid bank card managed by METABANK and not even know it.]

Please read this Agreement carefully and keep it for future reference. MetaBank is required by the Department of the Treasury to ensure that your MetaBank ETASM Visa Prepaid Card meets certain criteria and to provide you with certain disclosures about your MetaBank ETASM Visa Prepaid Card. These obligations are set forth in an ETASM financial Agency Agreement between MetaBank and the Department of the Treasury. The text of the ETASM Financial Agency Agreement is publicly available and is published in the Federal Register at 64 FR 38510, dated July 16, 1999.

[ Certainly METABANK has studied these laws and they are pushing as hard as they can, lying to customers and pushing blame for all problems back off onto the customer… The ethics and operational dynamics within METABANK are truly sick.]

2. Using Your Card

The Card is a prepaid card. The Card allows you to access funds loaded or deposited to your Card account by you or on your behalf. [But META BANK took my cash money and then refused to allow me to access it when I needed it. No money was ever used by me from that card. The partner company gave me my money back, but after a month. The misery that META BANK caused me is indescribably horrible!!!]

Your Card account does not constitute a checking or savings account and is not connected in any way to any other account you may have. The Card is not a gift card, nor is it intended to be used for gifting purposes. The Card is not a credit card. [ This needs to be explained further here because many places will not accept the META BANK CARD when customers present it so it isn’t as good as cash. It isn’t safer or more secure than using cash. The METABANK CARD only serves to make lots and lots of money for METABANK. Customers have been making the same complaints about the horrible customer service they encountered by using METABANK.]

You will not receive any interest on the funds in your Card account. The funds in your Card account will be FDIC insured provided your Card is registered.

[ But META BANK will not allow you to have access to your own money when you need it the most… META BANK gets a completely interest free loan from you, charges a monthly fee and then keeps you from having access to your own money. METABANK Lies to their customers who repeatedly have complained about this abuse for years, but once METABANK has control of your cash money, you as the customer have lost all control of your money. The publicity indicates that you will have more control over your money by using METABANK’s products. Just the opposite is the truth. META BANK only wants to use your money; they will lie to you about why they will not give you access to your money. What METABANK does is WRONG!!!!!!]

Your funds will never expire, regardless of the expiration date on the front of your Card.

You may register your Card by going to http://www.mbetaaccount.com. [ Now this one is actually some serious fine print.]

The USA PATRIOT ACT, a federal law, requires all financial institutions to obtain, verify, and record information that identifies each person who has a Card that accepts reloads. We will ask you for your name, address, date of birth, social security number and other information that will allow us to reasonably identify you. [ METABANK knows this to be true, but they will still lie to you about this anyway.] 

We may also ask to see your driver’s license or other identifying documents. Upon successful identification verification, you may load and reload funds to your Card via the methods detailed within this Agreement.

[ But will METABANK actually reload your card or will they just hold your money once they have it???? Herein lies the problem that customers are complaining about for many years actually now!!!]

Federal Payments: THE ONLY FEDERAL PAYMENTS THAT MAY BE DEPOSITED TO THIS CARD ARE FEDERAL PAYMENTS FOR THE BENEFIT OF THE PRIMARY CARDHOLDER. If you have questions about this requirement, please visit http://www.mbetaaccount.com or call 1-866-331-8745.

Authorized Users: You may request an additional Card for another person. You may also permit another person to have access to your Card or Card number. However, if you do, you are liable for all transactions made with the Card or Card number by those persons. You must notify us to revoke permission for any person you previously authorized to use your Card. You are responsible for all transactions and fees incurred by you or any other person you have authorized. If you tell us to cancel another person’s use of your Card, we may revoke your Card and issue a new Card with a different number. You are wholly responsible for the use of each Card according to the terms of this Agreement.

[ Both cards will be loaded at the same time, but META BANK took my cash money and then said they loaded it onto the card in a drawer at home. They said that I had given them the wrong number… METABANK Lied to me so they could keep my money for an interest free loan for themselves.]

Personal Identification Number (“PIN”): We may, at our option[note who is control here], give you a PIN. If we give you a PIN, you may use your Card (i) to obtain cash from any Automated Teller Machine (“ATM”) or (ii) at any point-of-sale (“POS”) device which requires entry of a PIN. All ATM transactions are treated as cash withdrawal transactions. You should not write or keep your PIN with your Card. If you believe that anyone has gained unauthorized access to your PIN, you should advise us immediately, following the procedures in the paragraph labeled “Your Liability for Unauthorized Transfers.”

Loading Your Card: You may add funds to your Card account, called “value loading”, at any time through ACH deposits including, but not limited to, Direct Deposit of your benefit checks through the Federal Government (Social Security, Supplemental Security Income (SSI), Railroad Retirement, Veteran’s Benefits and Civil Service Retirement), through benefit checks issued by State Governments (Retirement, Unemployment), through Pension Payments, through Income from investments, and through Paychecks from an employer. The amount of each value load must be at least $5. There is no limit on the number of times you may value load your Card. However, the maximum value load you may place on your Card when aggregated with any other Cards you have authorized is restricted to $999 per day. [ Per a phone call to META BANK directly,  by the partner company that sold me the card, META BANK accepted my $5,000.00 in cash but never loaded my card. I would have been far better off just holding onto my own cash money.]You agree to present the Card and meet identification requirements to complete load transactions as may be required from time to time.

Card Account Access: You may use your Card to: (1) withdraw cash from your Card account, (2) make deposits to your Card account, (3) transfer funds between your Card accounts whenever you request, (4) purchase or lease goods or services where ever your Card is honored as long as you do not exceed the value available in your Card account, and (5) pay bills directly [by telephone] from your Card account in the amounts and on the days you request. Some of these services may not be available at all terminals.

[ META BANK has never guaranteed that they will allow you free access to your own money. IN fact, they indicate that they will charge you to access your own money while they get an interest free loan from your cash money, and you will be required to give them cash in hand, real cash money, not a check.]

Your Card cannot be redeemed for cash. You may use your Card to access cash at an ATM. [There is a fee to do this.] Deposits to your Card account are not permitted at ATM terminals. You may not use your Card for any illegal transactions, use at casinos, and any gambling activity.

Limitations on frequency of transfers: For security reasons, we may limit the amount or number of transactions you can make with your Card. [ What are these security reasons? This part needs to be clarified and fully explained. This is merely nodded to and then glossed over… It is saying that even if you have lots of money in the card that it may be useless because they may put a hold on your money. The why is vague at best. This appears to be the only rationalization for how they actually are planning to scam their customer base….. METABANK’s PREPAID CARDS are not better, safer or more secure for customers. They are only a good deal for METABANK]

You are responsible for all transactions initiated by use of your Card, except as otherwise set forth herein. If you do not have enough funds available in your Card account, you can instruct the merchant to charge a part of the purchase to the Card and pay the remaining amount with cash or another card. These are called “split transactions.” Some merchants do not allow cardholders to conduct split transactions. Some merchants will only allow you to do a split transaction if you pay the remaining amount in cash.

If you use your Card number without presenting your Card (such as for a mail order or telephone purchase), the legal effect will be the same as if you used the Card itself. Each time you use your Card, you authorize us to reduce the funds available in your Card account by the amount of the transaction. You are not allowed to exceed the available amount in your Card account through an individual transaction or a series of transactions. Nevertheless, if a transaction exceeds the balance of the funds available in your Card account, you shall remain fully liable to us for the amount of the transaction. We reserve the right to bill you for any negative balance. You agree to pay us promptly for the negative balance. We also reserve the right to cancel this Card and close your Card account should you create one or more negative balances with your Card.

You do not have the right to stop payment on any purchase transaction originated by use of your Card. If you authorize a transaction and then fail to make a purchase of that item as planned, the approval may result in a hold for that amount of funds for up to a maximum of 15 days for general authorizations including pay-at-the-pump, up to a maximum 90 days for car rentals and up to a maximum 30 days for hotels.

3. Preauthorized Transfers

Preauthorized credits: If you have arranged to have direct deposits made to your Card account at least once every 60 days from the same person or company, you can go to http://www.mbetaaccount.com to find out whether or not the deposit has been made.

Right to stop payment and procedure for doing so: If you have told us in advance to make regular payments out of your Card account, you can stop any of these payments. Here’s how: Call us at 1-866-331-8745 or write us at http://www.mbetaaccount.com in time for us to receive your request 3 business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call.

Notice of varying amounts: If these regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set).

Liability for failure to stop payment of preauthorized transfer: If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.

4. Business Days

For purposes of these disclosures, our business days are Monday through Friday. Holidays are (not) included.

5. Returns and Refunds

If you are entitled to a refund for any reason for goods or services obtained with your Card, you agree to accept credits to your Card account for such refunds. The amounts credited to your Card account for refunds may not be available for up to five (5) days from the date the refund transaction occurs.

6. Fees and Limitations


Monthly Maintenance     $3.00

CUSTOMER SERVICE [ This is a real joke!!!]

Balance Checks/Card Account Information          Free via Website, ReadySTATION and Alerts

Live Agent Customer Service Call      4 Free calls per month; $3 each additional

Automated Phone Service                  4 Free calls per month; $0.25 each additional


Direct Deposit  Free

Bank ACH Transfer   $1.00

Card-to-Card / Card-to-Bank Account Transfer Free


Signature or PIN Transaction, Return or Declined TransactionFree


Point-of-Sale  Free

ATM  $1.95

ATM Decline, Balance Inquiry or Balance Inquiry Decline   $0.95

Over-the-Counter Cash Advance  Free


Online Bill Pay – Electronic $0.25

Online Bill Pay – Paper Check $2.50

Online Bill Pay – Check Cancellation$7.95


Additional Card or Card Replacement $4.95 each

Overnight delivery of replacement card $25.00 each time

Paper Transaction Summary Mailed to You $3.00 each

Refund Check  $20.00 each

ATM Fees: For each Agency deposit to your Card Account, we will waive the fee for one ATM cash withdrawal in the U.S. The fee waiver earned for that deposit expires on the last day of the following month in which the deposit was credited to the Card Account. For any additional ATM usage, you may be charged a fee by the ATM operator or any network used to complete the transaction (and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer).

International Transaction Fee:

If you obtain your funds, make a purchase in a currency or country other than the currency on your card, or make a purchase from a merchant using a bank that uses currency other than the currency or country in which your Card was issued, the amount deducted from your funds will be converted by Visa U.S.A. Inc. into an amount in the currency of your Card. Visa U.S.A. Inc. will establish a currency conversion rate for this convenience using a rate selected by Visa U.S.A. Inc. from the range of rates available in wholesale currency markets for the applicable central processing date which may vary from the rate Visa U.S.A. Inc. itself receives, or the government-mandated rate in effect for the applicable central processing date, in each instance, plus or minus any adjustment determined by the issuer. This percentage amount is independent of any amount taken by the issuer in accordance with the following section of these Terms & Conditions.

If you obtain your funds, make a purchase in a currency or country other than the currency on your card, or make a purchase from a merchant using a bank that uses currency other than the currency or country in which your Card was issued, the issuer may increase the currency conversion rate (described in the immediately preceding section) up to an additional 1% and will retain this amount as compensation for its services. This charge is independent of the currency conversion rate established by Visa U.S.A. Inc.

7. Receipts

You should get a receipt at the time you make a transaction or obtain cash using your Card. You agree to retain your receipt to verify your transactions.

8. Obtaining Card Account Information

You may obtain information about the amount of money you have remaining in your Card account by going to http://www.mbetaaccount.com or calling 1-866-331-8745. This information, along with a 60-day history of account transactions, is also available on-line at http://www.mbetaaccount.com. You also have the right to obtain a sixty (60) day written history of account transactions by writing us at http://www.mbetaaccount.com or calling 1-866-331-8745. However, there is a fee for obtaining a written history (see your Fees and Limitations paragraph above).

9. Confidentiality

We may disclose information to third parties about your Card account or the transactions you make:

1. Where it is necessary for completing transactions;

2. In order to verify the existence and condition of your Card for a third party, such as merchant;

3. In order to comply with government agency or court orders, or other legal reporting requirements;

4. If you give us your written permission, or

5. To our employees, auditors, affiliates, service providers, or attorneys as needed.

10. Our Liability for Failure to Complete Transactions

If we do not complete a transaction to or from your Card account on time or in the correct amount according to our Agreement with you, we will be liable for your losses and damages proximately caused by us. However, there are some exceptions. We will not be liable, for instance:

. If, through no fault of ours, you do not have enough funds available in your Card account to complete the transaction;

. If a merchant refuses to accept your Card;

. If an ATM where you are making a cash withdrawal does not have enough cash;

. If an electronic terminal where you are making a transaction does not operate properly and you knew about the problem when you initiated the transaction;

. If access to your Card has been blocked after you reported your Card or PIN lost or stolen;

. If there is a hold or your funds are subject to legal process or other encumbrance restricting their use;

. If we have reason to believe the requested transaction is unauthorized;

. If circumstances beyond our control (such as fire, flood or computer or communication failure) prevent the completion of the transaction, despite reasonable precautions that we have taken;

. Any other exception stated in our Agreement with you.

11. Lost or Stolen Cards; Unauthorized Transfers

If you believe your Card or PIN has been lost or stolen, call: 1-866-331-8745. You should also call the number if you believe a transfer has been made using the information from your Card or PIN without your permission.

Your Liability for Unauthorized Transactions. Tell us, AT ONCE, if you believe your Card has been lost or stolen or of any unauthorized transactions. Your liability for unauthorized transactions that take place on the system is zero dollars ($0). We may require you to provide a written statement regarding claims of unauthorized transactions. These provisions limiting your liability do not apply to ATM, POS, PINless, or any other debit transactions not processed by Visa U.S.A. Inc. In addition to this paragraph, we may also be responsible to you for unauthorized transactions (see “Your Liability for Unauthorized Transfers” paragraph below).

Your Liability for Unauthorized Transfers: Tell us AT ONCE if you believe your Card or PIN has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission. [My card wasn’t stolen but META BANK held my own cash money from me, preventing me from accessing my own money for one month while they used my money as an interest free loan for themselves… One of the lies for why they did this as their phone representative told me was that perhaps my card had been stolen. I told her that I had never reported my card as being stolen. So she chose another lie to try to use. She said that I hadn’t given them my address when I opened up the card… This would mean that I just handed over $5,000.00 in cash money to a total stranger and didn’t tell them how to contact me…. no one would do that. In fact. META BANK had previously mailed me a cash out check to my home address. That canceled check would have been in their files, but they had all of my personal information as required by law. META BANK was boldly and brazenly lying to me… over the years, I see that this is a pattern for METABANK rather than an exception]

Telephoning toll-free at 1-866-331-8745 is the best way of keeping your possible losses down. You could lose all the money in your Card account. If you tell us within 2 business days after you learn of the loss or theft of your Card or PIN, you can lose no more than $50 if someone used your Card or PIN without your permission. If you do NOT tell us within 2 business days after you learn of the loss or theft of your Card or PIN, and we can prove we could have stopped someone from using your Card or PIN without your permission if you had told us, you could lose as much as $500. Also, if your electronic history shows transfers that you did not make, including those made by your Card or other means, tell us at once. If you do not tell us within 60 days of the earlier of the date you electronically access your account, if the unauthorized transfer could be viewed in your electronic history, or the date we sent the FIRST written history on which the unauthorized transfer appeared, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods for a reasonable period.

12. Other Terms

Your Card and your obligations under this Agreement may not be assigned. We may transfer our rights under this Agreement. Use of your Card is subject to all applicable rules and customs of any clearinghouse or other association involved in transactions. We do not waive our rights by delaying or failing to exercise them at anytime. If any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law, or regulation of any governmental agency, local, state, or federal, the validity or enforceability of any other provision of this Agreement shall not be affected. This Agreement will be governed by the law of the State of South Dakota except to the extent governed by federal law.

13. Amendment and Cancellation

We may amend or change the terms of this Agreement at any time without prior notice to you except as required by applicable law. [This is saying that whatever you believe you have agreed to can and will be changed by METABANK in their favor without notice. You would have to hire an attorney to contest what METABANK decides because they position themselves as the “Great Decider” and METABANK caters, that is they seek out the underbanked… What Meta Bank does is predatory.]

We may cancel or suspend your Card or this Agreement at any time without prior notice to you except as required by applicable law. You may cancel this Agreement by returning the Card to us. Your termination of this Agreement will not affect any of our rights or your obligations arising under this Agreement prior to termination. Should your Card account be closed, we will issue you a credit for any unpaid balances, subject to fees as disclosed in this Agreement.

14. Information About Your Right to Dispute Errors

In case of errors or questions about your Card, write us at http://www.mbetaaccount.com or MetaBank ETA Customer Service, PO Box 46730, Eden Prairie, MN 55344 or telephone us at 1-866-331-8745 as soon as possible, if you think an error has occurred in your Card account.

We must hear from you no later than 60 days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared.

You may request a written history of your transactions at any time by contacting us at the number or address above.

You will need to tell us the following: (1) your name, (2) your Card number, (3) why you believe there is an error, (4) the dollar amount involved, and (5) approximately when the error took place. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will provisionally credit your account within 10 business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigation.

Funds will remain contingent on whether we determine if an error occurred. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.

For errors involving new accounts, POS, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question.

For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three business days after completing our investigation.

If we decide that there was no error, we will send you a written explanation.

[This is where METABANK lied  to me and to others. They, themselves, were the ones who caused all the problems and who held onto my cash money. Many other customers have complained that META BANK has done the same to them.]

You may ask for copies of the documents we used in our investigation. If you have any further questions regarding our error resolution procedures, please contact us by calling 1-866-331-8745.

15. Privacy and Data Protection


Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What? The types of personal information we collect and share depend on the product or service you have with us. (i) Information We Collect (“Cardholder Information”) is as follows:

a. Information about purchases made with the Card, such as date of purchase, amount and place of purchase.

b. Information you provide to us when you apply for a Card, or for replacement Cards or when you contact us with customer service issues, such as name, address, phone number.

c. Information Security: Only those persons who need it to perform their job responsibilities are authorized to have access to Cardholder Information. In addition, we maintain physical, electronic and procedural security measures that comply with federal regulations to safeguard Cardholder Information.

However, only those persons who need it to perform their job responsibilities are authorized to have access to Cardholder Information. In addition, we maintain physical, electronic and procedural security measures that comply with federal regulations to safeguard Cardholder Information. When you are no longer our customer, we continue to share or not share your information as described in this notice.

How?All financial companies need to share customers’ personal information to run their everyday business. We may use Cardholder Information to provide customer services, to process claims for lost or stolen Cards or PINs, to develop marketing programs, to help protect against fraud and to conduct research and analysis. In addition, it is often necessary for us to disclose Cardholder Information for the same purposes to companies that work with us. For example, we may provide certain Cardholder Information to companies that perform business operations or services, including marketing services, on our behalf. We may also provide certain Cardholder Information to others as permitted by law, such as government entities or other third parties in response to subpoenas. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons MetaBank chooses to share; and whether you can limit this.

Privacy Definitions:

Affiliates: Companies related by common ownership or control. They can be financial and nonfinancial companies.

Nonaffiliates: Companies not related by common ownership or control. They can be financial and nonfinancial companies

Joint marketing: A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

Reasons we can share your personal information

Does MetaBank share? Yes

Can you limit this sharing? NO

For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus     yes

For our marketing purposes – to offer our products and services to you       yes 

For joint marketing with other financial companies        no

We do not share

For our affiliates’ everyday business purposes – information about your transactions and experiences


We do not share

For our affiliates’ everyday business purposes – information about your creditworthiness


We do not share

For our affiliates to market to you


We do not share

For our nonaffiliates to market to you


We do not share

Questions? Call 1-866-331-8745 or go to http://www.mbetaaccount.com.

How does MetaBank protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does MetaBank collect my personal information?

We collect your personal information, for example, when you open an account or use your Card, give us your contact information or pay your bills, or provide employment information.

Why can’t I limit all sharing?

Federal law gives you the right to limit only sharing for affiliates’ everyday business purposes, for example:

-information about your creditworthiness

-affiliates from using your information to market to you

-sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

16. Telephone Monitoring/Recording

From time to time we may monitor and/or record telephone calls between you and us to assure the quality of our customer service or as required by applicable law.

17. No Warranty Regarding Goods and Services

We are not responsible for the quality, safety, legality, or any other aspect of any goods or services you purchase with your Card.

18. Attachment

Many Federal benefit payments, including Social Security benefits, Supplemental Security Income benefits, Veteran’s benefits, Railroad Retirement benefits, are protected from attachment under Federal Law. This means that your creditors do not have the right to have these funds taken out of your ETA account. There are a few exceptions, however. For example, funds in your ETA account can be taken to satisfy child support or alimony obligations you owe.

If MetaBank receives an order of attachment, garnishment, or levy, we will immediately send you a copy of the order and the name of the creditor and contact person, if any. If you have any questions about a creditor’s right to remove funds from your ETA account, contact your benefit agency or your local legal services organization.

19. Arbitration

[ Please note that from the start that METABANK is considering all of the angles including how to limit you as their customer in arbitration…. I have not found METABANK to be praiseworthy or an upright and honest business in the past. You may not be thinking of arbitration, but they are and their design works this concept to its fullest…. just look at the previous experience of others]

Purpose: This Arbitration Provision sets forth the circumstances and procedures under which claims (as defined below) may be arbitrated instead of litigated in court. [ Litigation minded at the outset? The customer hasn’t even considered the need, but METABANK has and this is the point where they begin… it is a DIFFERENT MINDSET.]

Definitions: As used in this Arbitration Provision, the term “Claim” means any claim, dispute or controversy between you and us arising from or relating to the Card or this Agreement as well as any related or prior agreement that you may have had with us or the relationships resulting from this Agreement, including the validity, enforceability or scope of this Arbitration Provision or the Agreements. “Claim” includes claims of every kind and nature, including but not limited to initial claims, counterclaims, cross-claims and third-party claims and claims based upon contract, tort, fraud and other intentional torts, statutes, regulations, common law and equity. The term “Claim” is to be given the broadest possible meaning that will be enforced and includes, by way of example and without limitation, any claim, dispute or controversy that arises from or relates to (i) your Card, or the Cards of any additional cardholders designated by you; (ii) the amount of available funds in the Card accounts; (iii) advertisements, promotions or oral or written statements related to the Cards, goods or services purchased with the Cards; (iv) the benefits and services related to the Cards; and (v) your enrollment for any Card. We shall not elect to use arbitration under the Arbitration Provision for any Claim that you properly file and pursue in a small claims court of your state or municipality so long as the Claim is individual and pending only in the court.

As used in the Arbitration Provision, the terms “we” and “us” shall for all purposes mean the Bank, wholly or majority owned subsidiaries, affiliates, licensees, predecessors, successors, and assigns; and all of their agents, employees, directors and representatives. In addition, “we” or “us” shall include any third party using or providing any product, service or benefit in connection with any Cards (including, but not limited to merchants who accept the Card, third parties who use or provide services, debt collectors and all of their agents, employees, directors and representatives) if, and only if, such third party is named as a co-party with us (or files a Claim with or against us) in connection with a Claim asserted by you. As solely used in this Arbitration Provision, the terms “you” or ”yours” shall mean all persons or entities approved by us to have and/or use a Card, including but not limited to all persons or entities contractually obligated under any of the Agreements and all additional cardholders.

Initiation of Arbitration Proceeding/Selection of Administrator: Any Claim shall be resolved, upon the election by you or us, by arbitration pursuant to this Arbitration Provision and the code of procedures of the national arbitration organization to which the Claim is referred in effect at the time the Claim is filed. Claims shall be referred to either the Judicial Arbitration and Mediation Services (“JAMS”), or the American Arbitration Association (“AAA”), as selected by the party electing to use arbitration. If a selection by us of one of these organizations is unacceptable to you, you shall have the right within 30 days after you receive notice of our election to select either of the other organizations listed to serve as arbitrator administrator. For a copy of the procedures, to file a Claim or for other information about these organizations, contact them as follows: (i) JAMS at 1920 Main Street, Suite 300, Los Angeles, CA 92614; website at http://www.jamsadr.com; (ii) AAA at 335 Madison Avenue, New York, NY 10017; website at http://www.adr.org.


Restrictions on Arbitration: If either party elects to resolve a Claim by arbitration, that Claim shall be arbitrated on an individual basis. There shall be no right or authority for any Claims to be arbitrated on a class action basis or on bases involving Claims brought in a purported representative capacity on behalf of the general public, other Cardholders or other persons similarly situated. The arbitrator’s authority to resolve Claims is limited to Claims between you and us alone, and the arbitrator’s authority to make awards is limited to you and us alone. Furthermore, Claims brought by you against us or by us against you may not be joined or consolidated in arbitration with Claims brought by or against someone other than you, unless otherwise agreed to in writing by all parties.

Location of Arbitration/Payment of Fees: Any arbitration hearing that you attend shall take place in the federal judicial district of your residence. At your written request, we will consider in good faith making a temporary advance of all or part of the filing administrative and/or hearing fees for any Claim you initiate as to which you or we seek arbitration. At the conclusion of the arbitration (or any appeal thereof), the arbitrator (or panel) will decide who will ultimately be responsible for paying the filing, administrative and/or hearing fees in connection with the arbitration (or appeal). If and to the extent you incur filing, administrative and/or hearing fees in arbitration, including for any appeal, exceeding the amount they would have been if the Claim had been brought in the state or federal court which is closest to your billing address and would have had jurisdiction over the Claim, we will reimburse you to that extent unless the arbitrator (or panel) determines that the fees were incurred without any substantial justification.

Arbitration Procedures: This Arbitration Provision is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act, 9 U.S.C. Sections 1-16, as it may be amended (the “FAA”). The arbitration shall be governed by the applicable Code, except that (to the extent enforceable under the FAA) this arbitration Provision shall control if it is inconsistent with the applicable Code. The arbitrator shall apply applicable substantive law consistent with the FAA and applicable statutes of limitations and shall honor claims of privilege recognized at law and, at the timely request of either party, shall provide a brief written explanation of the basis for the decision. In conducting the arbitration proceeding, the arbitrator shall not apply the Federal or any state rules of civil procedure or rules of evidence. Either party may submit a request to the arbitrator to expand the scope of discovery allowable under the applicable Code. The party submitting such a request must provide a copy to the other party, who may submit objections to the arbitrator with a copy of the objections provided to the request party, within fifteen (15) days of receiving the requesting party’s notice. The granting or denial of such request will be in the sole discretion of the arbitrator who shall notify the parties of his/her decision within twenty (20) days of the objecting party’s submission. The arbitrator shall take reasonable steps to preserve the privacy of individuals, and of business matters. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction. The arbitrator’s decision will be final and binding, except for any right of appeal provided by the FAA. However, any party can appeal that award to a three-arbitrator panel administered by the same arbitration organization, which shall consider anew any aspect of the initial award objected to by the appealing party. The appealing party shall have thirty (30) days from the date of entry of the written arbitration award to notify the arbitration organization that it is exercising the right of appeal. The appeal shall be filed with the arbitration organization in the form of a dated writing. The arbitration organization will then notify the other party that the award has been appealed. The arbitration organization will appoint a three-arbitrator panel which will conduct an arbitration pursuant to its Code and issue its decision within one hundred twenty (120) days of the date of the appellant’s written notice. The decision of the panel shall be by majority vote and shall be final and binding.

Continuation: This Arbitration Provision shall survive termination of your Card as well as voluntary payment of any debt in full by you, any legal proceeding by us to collect a debt owed by you, and any bankruptcy by you or us. If any portion of this Arbitration Provision is deemed invalid or unenforceable under any principle or provision of law or equity, consistent with the FAA, it shall not invalidate the remaining portions of this Arbitration Provision, the Agreement or any prior agreement you may have had with us, each of which shall be enforceable regardless of such invalidity.

This Card is issued by MetaBank
5501 S. Broadband Lane
Sioux Falls, SD 57108
©2013 MetaBank

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1 Comment

  1. How can one bank have offended so many people over so many years and still be getting away with the exact same operation???


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