All posts in category Does METABANK believe their customer base are unworthy?

Solving Customer’s Problems Should Be of the Foremost Importance…. METABANK abused us while we were their customer

Customer Service Solves Problems To Create Loyal Clients

but NOT SO at METABANK

Make it easy for frustrated customers to contact you, get problems solved. You’ll create loyal clients.

In the past 30 days, I canceled service with three companies I’ve used for years.

Customer service was the reason. It was that bad.

 

But I kept my business with another company even though its actual service keeps messing up. That business’ customer service is that good.

Customer-service representatives are everywhere. Anyone with a phone, TV, computer, coffee maker, credit card or insurance; or who buys subscription services or makeup from shady companies advertising on TV has dealings with them.

And let’s not forget about business-to-business customer-service reps. [This is part of how METABANK performs their scam.]

Their numbers are growing by the minute. The Bureau of Labor Statistics predicts the profession will expand 15.5% through 2020.

Call centers alone had almost 23,000 vacant jobs, more than a third listed in the past week, according to CallCenterCrossing, which calls itself the largest collection of call-center jobs. The company cites the health care law, holiday season and general economic expansion as the chief reasons for a rise in call-center hiring.

As long as companies offer things to buy and services to use, folks will need help.

[Customers have over a period of many years now indicated that METABANK and its affiliates, including the Network Branded Bank Card Association, fail when it comes to customer service. We, as former METABANK customers/clients believe, based on our own personal experience using METABANK et al., that METABANK by design treats their customers in an abusive manner. We have been scammed and lied to. We have been treated in an inhumane manner.

METABANK does not offer any kind of model that should be used as a guideline by any other entity…. METABANK relies on numbers and the population is growing rapidly.

METABANK relies on getting partner corporate entities to market their prepaid bank card  a relationship which is in fact one that will increase the rate of decline of that partner company. At first the partner company will experience an initial  spurt that may appear to be great and fabulous; this is the honeymoon, but it is a marriage that is doomed by design. METABANK only wants their partner companies’ list of customers whom METABANK will use for their own financial gain.

In establishing this partnership, METABANK promises to take care of all the collections for their partner. Collections is the dirtiest of dirty work so the partner company is happy to hand over this part of the operation to METABANK. METABANK, as we former customers have found, has an abusive customer service system by design.

When METABANK’s customer serivice representatives basically went through a list of standard lies they had been handed to use for all situation; the lies serve to blame the customer for the problems the customer had encountered using METABANK. However, by design, METABANK created a prepaid bank card which customers load with cash money, and then METABANK limits and controls when and even if a customer will be able to have access to their own money…. This scheme is predatory. It is based upon false and misleading promises.

METABANK is by design immoral. Only consumers can speak up to warn others so that METABANK can be stopped from doing this great scam on the people.]

Companies claim to know how important these front-line jobs are. They say they strive for a “customer-first mindset,” “transparency and accountability,” “positive customer relationships” and “consistent and efficient delivery of superior customer service.”

So why don’t more customer-service reps deliver? Is it the company or the employees?

Likely both.

Workers tell me they want these jobs because they like people. Yet too many companies do everything they can to not let their people talk to us.

Finding contact information can be like a game of hide-and-seek.

Some refuse to talk to you. Take Twitter: [This isn’t a model anyone should follow!!!!!]

My account has had a problem for four months. I’ve obediently followed Twitter’s directions and sent in a dozen requests for help.

I’m still waiting for an answer.

On the other hand, companies such as crowdSPRING help businesses and creative talent find each other and make it easy for customers to communicate with them.

[This concept is an old one that worked. It worked very well. This is what we as consumers expect, but this is not at all what METABANK provides. METABANK uses this concept to catch consumers and their partner companies off guard so that METABANK can get their foot in the door. What META BANK does is an IMMORAL ACT.]

This company posts its phone number on every page of its site. No doubt this springs from the philosophy of co-founder Mike Samson who tells his reps that the spoken word is better than the written word, to say “please” and “thank you” and always end with “much obliged.”

 

People who get into customer service tell me they love to solve problems.

Yet “I can’t help you with that” are the last words that a lot of people hear from a customer-service rep.

  • Those workers either don’t know how to think like a problem solver or don’t think they have the authority to help.
  • Some customer-service reps are plain mean. The other day I asked a one that I could barely hear if she might speak a little louder.   She snapped, “No, I can’t scream.”
  • When you keep getting bad customer service, you wonder why companies keep sending surveys asking how your customer-service experience went.
  • I also often wonder why companies insist that customer-service reps speak canned faux caring phrases like “Have a nice day” after they’ve been mean and obstructive.

Chief Operating Officer Zach Cusimano of Bizness Apps, which makes mobile apps for companies, says his business doesn’t coach reps to use particular phrases.

Company officials do encourage them to “throw in some love” and foster more interactions by saying, “I’m happy to help,” “Please let me know if you have any other questions,” and “Looking forward to hearing from you again.”

[However, if these statements are nothing but empty words with no real response and no action behind them then they are useless. It is our strong impression as former METABANK customers that the CEOs of METABANK have created all of the guidelines, which include a list of rote excuses for why it is always the customers’ fault for any problems they may have encountered. METABANK creates the problems by which they get rich and then richer; METABANK breaks with every expectation that any person would normally expect.

METABANK creates all the rules and retains the right to change all of the rules without notice. This is bad, but on top of that METABANK takes customer’s money and keeps us/them from having access to their own money while using the NETWORK BRANDED PREPAID BANK CARD.

The NETWORK BRANDED PREPAID BANK CARD amounts to being an interest free loan from customers to a very rich bank. The whole concept has been reversed. Potential customers are mislead into taking on such a card by the partner company who is in effect being used as a “PATSY” in this dynamic triangle of abuse of the consumer.]

I contend that more people would like their customer-service jobs and customers would be happier if they did what Jesse Richardson does.

“We love our customers,” Richardson says. She is conscious community officer for Conscious Box, a subscription service for eco-friendly products.

Seriously.

If you want a satisfying career helping solve problems for people who are frustrated, confused and sometimes angry, care for them no matter what.

Find a great company that values them and you.

In the 25 years I’ve counseled people with their careers, most tell me one thing: I want to be of service to others. Here’s your chance.

[As former customers of METABANK we had expected this kind of treatment, but METABANK and the NETWORK BRANDED PREPAID CARD ASSOCIATION act in a predatory manner so that they abuse their customers, only to move onto the next  person so they can dupe that person. The huge size of our population is how METABANK has been able to get away with this kind of scam for as long as they have. Only you can stop this kind of a scam.]

Career consultant Andrea Kay is the author of This Is How To Get Your Next Job: An Inside Look at What Employers Really Want.

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by mrnd5 on October 27, 2013  •  Permalink
Posted in Access Sought To Your Company's Customer List, Advocate for your needs and concerns as a consumer, agreements with 520 campuses that enroll more than 4.3 million students, Annual Income of META BANK's CEOs, Bank Publicity that is simply "Garbage Talk", Bank Reform and Proper Regulations are Needed, BANK REFORMS NEEDED TO BE CAREFULLY REGULATED, Bank Regulations must be enforced, Bank regulators shut down MetaBank payday loans, Bank Scams go international, Bank Tellers at MetaBank earn wages on the average that are below the poverty level, Banking, banking in Storm Lake IOWA, Banking in the USA in 2013, BankMeta lies to keep customers from their own money, bankmeta.com, Banks are creating economic servitude in the USA, Banks Designed To Keep Consumers in Debt, Banks have created all the rules for PREPAID CARDS, Banks Lying to Consumers To Trick Them into taking on Debt, Big Corporations and Banks run the world, Complaints Against Meta Bank, Consumers act to protect themselves and others from further bank fraud and customer abuses, Consumers being forced to use plastic, Consumers Demand Bank Reforms That Serve Their Real Needs, Consumers must speak out, Consumers Need To Save Money And Stay Out of Debt, Consumers Start Talking and Learning Real Facts About Banking, Consumers suffer at the hands of METABANK, Corrupt Practices found within METABANK, Customer Complaints Abound Regarding how METABANK treats them., Customer Service at METABANK.com, Customer Service isn't listed as being one of META FINANCIAL GROUP INC areas of interest or studied skills, Customers of METABANK continue to complain about how they have been mistreated by METABANK, Customers' Scammed Repeatedly By METABANK, Do not give up control of your own money by using a prepaid card, Does METABANK believe their customer base are unworthy?, Dollar General Pre-paid Card is Meta Bank, Don't Invest in META BANK, Don't use PREPAID BANK CARDS of any kind, fees required to talk by phone to NETSPEND, Fight Corruption, Financial Regulatory Reforms Needed, Gift Cards are an interest free loan to an unknown bank, Gift Cards May be Suspended After Purchase and without notice, Green Dot is Meta Bank and Green Dot already has many complaints from customers, Internal Audit Committee at Meta Bank, Internal Audits not able to cope with problems related to prepaid bank cards, J. Tyler Haahr, Just Curious About Meta Bank's Ad Placement, META BANK bilks their customer base, Meta Bank charges customers for spending their own money, Meta Bank denied one man his right to a fair and impartial trial. What kind of a world citizen is Meta Bank? We are tired of fighting the wars that Meta Bank causes., META BANK doesn’t serve the general public, Meta Bank is nothing but a publicity scam, Meta Bank never accepts responsibility, Meta Bank operates using many different names, META BANK same poor service as always, Meta Bank Scams Americans, Meta Bank sells VISA and Mastercard Pre-Paid Cards, META BANK: Creating all the rules in their own favor, META FINANCIAL GROUP INC fails to address customers' real needs, META FINANCIAL GROUP INC pushes blame off onto their customers for their own design issues and internal operating problems, METABANK =TURBOTAX and both are scams, METABANK as the alpha baboon in our society, METABANK average employees earn wages below the poverty level, METABANK causes the late fees for customers, METABANK CEOs create and require all of the rules, METABANK CEOs make huge annual incomes, METABANK customers are still being scammed, METABANK Customers complain about METABANK's mistreatment, METABANK fails to hear and to respond appropriately to customer's real needs, METABANK is a collections agency, METABANK is a collections agency and not a bank, METABANK is a piece of crap, MetaBank is corrupt, METABANK lies to their own customers, METABANK operates using many different names, METABANK practices are dragging the economy down, METABANK uses false awards- false testimonials, METABANK's partner company provides METABANK with access to their customer base, METABANK's practices are narcissitic, METABANK's publicity says that their prepaid card will meet your specific needs but in reality they are the exact same card just using different publicitty, Narcissism of Storm Lake IOWA, NBPCA is a scam on the American public, Ordinary customers can't get the METABANK PREPAID CARD TO SERVE THEIR NEEDS, payment cards that carry hefty costs, Payment Solutions with Serious Problems, Payment Systems, PayPower Scam, PayPower Visa by META BANK, Pre-paid Bank Cards don't work, Predatory Practices of BankMeta.com, PrePaid Bank Cards bad for consumers, PREPAID CARDS are not consumer friendly, PREPAID CARDS promoted by METABANK, Real Customer Service Builds a Genuine Customer Base, Rules Designed BY METABANK for the benefit of METABANK, Scams by banks like METABANK, Staying Competitive at What Expense, Success shouldn't be about profits - People mattter, Suspicious Activity is within Meta Bank's internal practices and policies, Terrorism within the USA, The cards and accounts are marketed aggressively using college letterhead and websites carrying the endorsement of colleges., This is not a sustainable pattern for the US Economy., Thrift Bank - the concept is a scam, to fee-paying students, travel card, Tricked by METABANK's publicity, Two problems found in METABANK's "No Credit Check" Cards, unbanked, Usury, We are all vulnerable to predatory practices of banks like METABANK, Western Union and MetaBank have joined forces, Where There Is Smoke There Is Fire
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Posted by mrnd5 on October 27, 2013

https://mrnd5.wordpress.com/2013/10/27/solving-customers-problems-should-be-of-the-foremost-importance-metabank-abused-us-while-we-were-their-customer/

How METABANK ruins the lives of their customers on so many levels… a scientific study to be applied to the way METABANK treats their customers

Killer Stress: A National Geographic Special   

Below you will find the transcript of this National Geographic Special that explains how stress is a killer.

Being a customer os METABANK is stressful. We established this blog to alert others and to allow them to protect themselves.

What many former customers of METABANK have found is that METABANK scammed them and then lied to the customer, and attempted to push the blame for the problem back off onto the customer. Customer after customer has reported that METABANK took control of their money using misleading promises that a prepaid bankcard would be safer and more secure. The prepaid bankcard gives all control of a customer’s money over to METABANK; the prepaid cards bring in lots of money for METABANK. The prepaid bank cards are safer and more secure for METABANK, but not for METABANK customers.

METABANK CEOs make in the range of $700,000.00 annually. METABANK brags that they got started as a “thrift bank” that is as a bank who sought “to serve” the underbanked” and “un-banked” in our society. This meant that METABANK seeks to establish a relationship with their customer base that would allow METABANK CEOs to be the “Alpha” primate while their customer base in general is in a subservient position. METABANK lures in partner companies and customer using false promises; this is a form of aggression against their customer base because of the way that METABANK has designed a product that repeatedly fails to meet customer’s needs.

I was struck by the fact that METABANK was so ready to lie to me about why I couldn’t access my own money and that they worked hardest at trying to push the blame for the problem off onto me as their customer. Of course, online, I would learn that METABANK by design fails customers; this is what makes METABANK’s CEOs so rich.

Those who are abused by METABANK and any system that operates in a similar manner would be well advised not to do business with METABANK. It turns out that there are health consequences for any and all METABANK customers. Please read the following transcript:

Created by PBS2

Aired at 11:00 PM on Monday, Apr 12, 2010 (4/12/2010)

Transcript

00:00:02

Saplosky: Chronic stress could do something as unsubtle and grotesque as kill some of your brain cells.

00:00:08

Narrator: The impact of stress can be found deep within us, shrinking our brains, adding fat to our bellies, even unraveling our chromosomes.

00:00:19

Blackburn: This is real.

00:00:20

This is not just somebody whining.

00:00:22

[Baboon shrieking] Narrator: Stress– savior, tyrant, plague– its portrait revealed.

00:01:01

This program was made possible by contributions to your pbs station from viewers like you.

00:01:08

Thank you.

00:01:11

Narrator: All of us have a personal relationship with stress.

00:01:15

But few of us know how it operates within us or understand how the onslaught of the modern world can stress us to the point of death.

00:01:30

Fewer still know what we can do about it.

00:01:42

But over the last three decades, stanford university neurobiologist robert sapolsky has been advancing our understanding of stress– how it impacts our bodies and how our social standing can make us more or less susceptible.

00:02:00

Most of the time you can find him teaching and researching in the high achieving, high stressed world of brain science.

00:02:13

But that’s only part of his story.

00:02:15

For a few weeks every year or so, sapolsky shifts his lab to a place more than 9,000 miles away, on the plains of the masai mara reserve in kenya, east africa.

00:02:37

Robert sapolsky first came to africa over 30 years ago on a hunch.

00:02:42

He suspected he could find out more about humans, stress and disease by looking at non-humans.

00:02:50

And he knew just the non-humans.

00:02:54

Sapolsky: You live in a place like this, you’re a baboon, and you only have to spend about three hours a day getting your calories.

00:03:00

And if you only have to work three hours a day, you’ve got nine hours of free time every day to devote to making somebody else just miserable.

00:03:10

[Baboons shrieking] they’re not being stressed by lions chasing them all the time, they’re being stressed by each other.

00:03:18

They’re being stressed by social and psychological tumult invented by their own species.

00:03:24

They’re a perfect model for westernized stress-related disease.

00:03:28

Narrator: To determine just what toll stress was taking on their bodies, sapolsky wanted to look inside these wild baboons– at the cellular level for the very first time.

00:03:39

..

00:03:42

In the most unassuming way.

00:03:46

Sapolsky: Basically is what you’re trying to do is anesthetize a baboon without him knowing it’s coming because you don’t want to have any of this anticipatory stress, so you can’t just, you know, get in your jeep and chase the baboon up and down the field for three hours, and finally, when he’s winded, dart him with an anesthetic.

00:04:07

The big advantages of a blow gun are that it’s pretty much silent and hasn’t a whole lot in the way of moving parts.

00:04:16

But the big drawback is it doesn’t go very far.

00:04:22

So what you spend just a bizarre amount of time doing is trying to figure out how to look nonchalant around a baboon.

00:04:32

[Blows] got him.

00:04:34

Time?

00:04:36

Ok, he is wobbling now.

00:04:38

Whoop, there he goes.

00:04:41

Narrator: From each baboon blood sample, robert measured levels of hormones central to the stress response.

00:04:48

Sapolsky: Well, to make sense of what’s happening in your body, you’ve got these two hormones that are the work horses of the whole stress response.

00:04:55

One of them we all know, adrenaline.

00:04:58

American version, epinephrine.

00:05:00

The other is a less known hormone called glucocorticoids.

00:05:04

It comes out of the adrenal gland along with adrenaline.

00:05:07

And these are the two backbones of the stress response.

00:05:11

Narrator: That stress response and those two hormones are critical to our survival.

00:05:19

Sapolsky: Because what stress is about is somebody is very intent on eating you or you are very intent on eating somebody and there’s immediate crisis going on.

00:05:30

Narrator: When you run for your life, basics are all that matter.

00:05:34

Lungs work overtime to pump mammoth quantities of oxygen into the bloodstream.

00:05:40

The heart races to pump that oxygen throughout the body so muscles respond instantly.

00:05:48

Sapolsky: You need your blood pressure up to deliver that energy.

00:05:51

You need to turn off anything that’s not essential.

00:05:54

..

00:05:56

You know, you’re running for your life.

00:05:57

This is no time to ovulate.

00:05:59

Tissue repair, all that sort of thing.

00:06:01

Do it later if there is a later.

00:06:03

Narrator: When the zebra escapes, its stress response shuts down.

00:06:08

But human beings can’t seem to find their “off” switch.

00:06:13

Sapolsky: We turn on the exact same stress response for purely psychological states.

00:06:17

Thinking about the ozone layer, the taxes coming up, mortality, 30-year mortgages, we turn on the same stress response and the key difference there is we’re not doing it for a real physiological reason and we’re doing it non-stop.

00:06:34

Narrator: By not turning off the stress response when reacting to life’s traffic jams, we wallow in a corrosive bath of hormones.

00:06:43

Even though it’s not life or death, we hyperventilate.

00:06:48

Our hearts pound.

00:06:50

Muscles tense.

00:06:52

Sapolsky: Ironically, after a while, the stress response is more damaging than the stressor itself, because the stressor is some psychological nonsense that you’re falling for.

00:07:01

No zebra on earth, running for its life, would understand why fear of speaking in public would cause you to secrete the same hormones that it’s doing at that point to save its life.

00:07:15

Narrator: Stress is the body’s way of rising to a challenge, whether the challenge is life-threatening, trivial or fun.

00:07:24

Sapolsky: You get the right amount of stress and we call it stimulation.

00:07:28

The goal in life isn’t to get rid of stress.

00:07:30

The goal in life is to have the right type of stress because when it’s the right type, we love it.

00:07:35

[People screaming] we jump out of our seats to experience it, we pay good money to get stressed that way.

00:07:44

It tends to be a moderate stressor, where you’ve got a stressor that’s transient.

00:07:50

It’s not for nothing roller coaster rides are not three weeks long.

00:07:52

And most of all what they’re about is you relinquish a little bit of control in a setting that overall feels safe.

00:08:03

Narrator: But, in real life, for so many of us primates, including robert’s baboons, control is not an option.

00:08:18

Sapolsky: You get some big male who loses a fight, and chases a sub-adult, who bites an adult female, who slaps a juvenile, who knocks an infant out of a tree all in 15 seconds.

00:08:32

Insofar as a huge component of stress is lack of control, lack of predictability, you’re sitting there and you’re just watching the zebra and somebody else is having a bad day and it’s your rear end that’s going to get slashed.

00:08:47

So tremendously psychologically stressful for the folks further down on the hierarchy.

00:08:54

Narrator: One of robert’s early revelations was identifying the link between stress and hierarchy in baboons.

00:09:03

Some baboon troops are over 100 strong.

00:09:07

Like us, they have evolved large brains to navigate the complexities of large societies.

00:09:13

Survival here requires a kind of political savvy– with the most cunning and aggressive males gaining top rank and all the perks– females for the choosing, all the food they can eat, and an endless retinue of willing groomers.

00:09:33

Every male knows where he stands in society– who can torture him; who he can torture; and who, in turn, the torturee can torture.

00:09:46

Sapolsky: Well, this sounds like a terrible thing to confess after 30 years, but I don’t actually like baboons all that much.

00:09:52

I mean, there’s been individual guys over the years who I absolutely love, but they’re these scheming, back-stabbing machiavellian bastards.

00:10:01

They’re awful to each other, so they’re great for my science.

00:10:05

I mean, I’m not out here to commune with them.

00:10:07

They’re perfect for what I study.

00:10:09

Narrator: 22 Years ago at the age of 30 robert sapolsky’s landmark research earned him the MacArthur foundation’s genius fellowship.

00:10:21

His early work– measuring stress hormones from extracted blood– led to two remarkable discoveries.

00:10:29

A baboon’s rank determined the level of stress hormone in his system.

00:10:37

So, if you’re a dominant male, you can expect your stress hormones to be low.

00:10:43

And if you’re submissive, much higher.

00:10:49

But there was an even more astonishing find in sapolsky’s sample: Low rankers–the have-nots– had increased heart rates and higher blood pressure.

00:10:58

This was the first time anyone had linked stress to the deteriorating health of a primate in the wild.

00:11:05

Sapolsky: Basically, if you’re, you know, a stressed, unhealthy baboon in a typical troop, high blood pressure, elevated levels of stress hormones, you have an immune system that doesn’t work as well, your reproductive system is more vulnerable of being knocked out of whack.

00:11:20

Your brain chemistry is one that bears some similarity to what you see in clinically depressed humans.

00:11:27

And all that stuff, those are not predictors of a hale and hearty old age.

00:11:37

Narrator: Could this also be true for that other primate?

00:11:41

As robert sapolsky was monitoring stress in baboons, professor sir michael marmot was leading a study in great britain that tracked the health of more than 28,000 people over the course of 40 years.

00:11:57

It was named for whitehall, citadel of the british civil service, where every job is ranked in a precise hierarchy– the perfect laboratory to determine whether in humans there might be a link between rank and stress.

00:12:14

Man: I mean, that’s the thing about stress.

00:12:16

I think you’ve got to look at it in both acute terms and chronic terms.

00:12:18

And I think I’ve been under chronic stress in this organization simply because I’m a square peg in a round hole.

00:12:25

Narrator: Kevin brooks is a government lawyer.

00:12:30

His rank–level seven– means he has little seniority in his department.

00:12:34

He lives the life of a subordinate.

00:12:38

Brooks: I think what I was most aware of at the time was the workload and how I had most of it under control, but one of my cases wasn’t wholly under control, I’d let it slip, and it was a bit like, you know, being in a car and hitting an ice patch and skidding.

00:12:55

But nonetheless I came in monday morning, and my immediate manager, let’s call him ben– ben wants a word with you.

00:13:03

So we find a room, he shuts the door, then he says, you know what you’ve done, you know what happened while you were away?

00:13:09

We couldn’t find one of your files.

00:13:12

Do you know what that meant?

00:13:13

He just gave me a darn good kicking, you know?

00:13:16

Psychologically, he did me over.

00:13:18

And at the end of it, it was more threats, it was, right, this may be a disciplinary matter.

00:13:22

So I left the room, crossed over the corridor to my own room, and I just burst into tears.

00:13:29

..and wept.

00:13:35

Narrator: Sarah woodhall also works for the government.

00:13:39

Unlike kevin, she is a senior civil servant.

00:13:42

Woodhall: There are about 160 people reporting to me ultimately one way or another within the sector.

00:13:49

I do really enjoy working in civil service.

00:13:52

It’s quite a dynamic environment, it can be quite exciting.

00:13:58

I like working with lots of people, so, yeah, I do really enjoy my job.

00:14:04

Narrator: Such dramatically different reflections dramatize one of the most astounding scientific findings in the whitehall study.

00:14:12

Marmot: Firstly, it showed that the lower you were in the hierarchy, the higher your risk of heart disease and other diseases.

00:14:20

So people second from the top had higher risks than those at the top, people third from the top had a higher risk than those second from the top, and it ran all the way from top to bottom.

00:14:32

We’re dealing with people in stable jobs with no industrial exposures.

00:14:36

And yet your position in the hierarchy intimately related to your risk of disease and length of life.

00:14:44

Woodhall: I’ve been very lucky.

00:14:45

I haven’t ever experienced any problems with my health.

00:14:49

Since I’ve been in the senior civil service I haven’t had a day off with ill health.

00:14:54

So I’ve been very fortunate.

00:14:57

Brooks: In my own situation, I think that my career is pretty much tainted.

00:15:03

It’s pretty much arrested.

00:15:05

Because I’ve had– for instance, out of the last three years at work, I’ve been off sick for probably half that time.

00:15:12

Sapolsky: This particular study is sort of the rosetta stone of the whole field, because it’s the british civil service system.

00:15:18

Everybody’s got the same medical care, everybody’s got the same universal health care system, just like the baboons.

00:15:24

All the baboons eat the same thing, they have the same level of activity.

00:15:27

It’s not this stuff that, oh, if you’re a low-ranking baboon, you smoke too much and you drink too much.

00:15:32

And if you’re a low rank in the british civil service you never go to the doctor, you don’t get preventive vaccines.

00:15:38

Both of these studies rule out all those confounds, and they produce virtually identical findings.

00:15:44

Narrator: On both sides of the primate divide, there are soul-wrenching stories and life-threatening consequences.

00:15:52

For every subordinate, like kevin, living a life of baboon uncertainty, there is an alpha strutting his stuff, glorying in power– over someone else, someone unsuspecting, someone low-ranking.

00:16:17

[Blows] Sapolsky: Got him.

00:16:21

12:46.

00:16:23

Sapolsky: Do either of you see where the dart is?

00:16:26

Girl: Yeah, I do.

00:16:27

Sapolsky: Ok, guys, who do you think’s higher ranking?

00:16:30

Boy: Our guy.

00:16:31

Sapolsky: Yeah.

00:16:36

Watch carefully, make sure the other guy doesn’t hassle him.

00:16:40

Narrator: This year, robert brought his family to africa.

00:16:43

His wife, neuropsychologist lisa share-sapolsky, has also done extensive research with baboons.

00:16:51

And for the first time, they brought along their kids, benjamin and rachel.

00:17:05

Sapolsky: All the baboons are perfectly willing to get very freaked out by a human coming over and touching one of these guys.

00:17:12

But cover him with the burlap and he doesn’t exist anymore.

00:17:17

Oh, my god– he’s there, he’s there– oop, not there anymore!

00:17:24

Sapolsky: This is not quite like take your kids to work day.

00:17:26

But this is a pretty central feature of who I am by now, and who my wife and I are, and if our kids want to know where we came from, this is pretty fundamental.

00:17:41

Narrator: As in previous seasons robert measures how individuals at every level of the baboon hierarchy react to and recover from stress.

00:17:51

Sapolsky: So what we’re doing, we’re now going to challenge the system with increasing doses of epinephrine.

00:18:02

Narrator: The baboon’s response is immediately picked up in its blood– vital signs that can be deep frozen in perpetuity.

00:18:13

Sapolsky: It’s this storehouse of potential knowledge, and I got 30 years of those blood samples frozen away at this point because you never know when some new hormone or some new something or other pops up.

00:18:25

And that’s the thing to look at and start pulling out those samples back to when, you know, jimmy carter was president.

00:18:32

..125.

00:18:34

Narrator: Anticipating the long reach of stress is a recent idea, for when robert was rachel’s age, scientists believed stress was the cause of only one major problem.

00:18:47

Film narrator: This is a picture of a major american personnel problem– an ugly sore that doctors call a peptic ulcer, eating away at the wall of a man’s stomach.

00:18:59

[Dramatic music playing] those stomach pains that you talk about– the gnawing, the burning– those are obvious symptoms of gastric ulcers.

00:19:10

Sapolsky: 30 Years ago what’s the disease that comes to everybody’s mind when you mention stress?

00:19:14

stress and ulcers, stress and ulcers.

00:19:18

This was the first stress-related disease discovered, in fact, 70 years ago.

00:19:22

What I want you to do is to work on your attitude.

00:19:26

My attitude?

00:19:27

That’s right.

00:19:28

Ulcers breed on the wrong kind of feelings.

00:19:30

You’ve got to be honest with yourself about the way you feel about things.

00:19:33

Finding a new doctor sounds like a better answer to me.

00:19:38

Narrator: The connection between stress and ulcers was mainstream medical gospel until the late 1980s.

00:19:45

Then australian researchers identified a bacteria as the major cause of ulcers.

00:19:51

Sapolsky: And this overthrew the entire field.

00:19:54

This was it’s got nothing to do with stress.

00:19:57

It’s a bacterial disorder.

00:19:59

And I’m willing to bet half the gastroenterologists on earth, when they heard about this, went out and celebrated that night.

00:20:04

This was like the greatest news.

00:20:05

Never again were they going to have to sit down their patients and make eye contact and ask them how’s it going, so anything stressful?

00:20:14

It’s got nothing to do with stress, it’s a bacterial disorder.

00:20:16

Narrator: So no longer would the solution be stress management.

00:20:19

Now it could be something as simple as a pill.

00:20:24

It was a major breakthrough.

00:20:27

Stress didn’t cause ulcers.

00:20:31

Case closed.

00:20:34

But a few years later the research took a new twist.

00:20:40

Scientists discovered that this ulcer-causing bacteria wasn’t unique.

00:20:45

In fact, as much as two thirds of the world’s population has it.

00:20:50

So why do only a fraction of these people develop ulcers?

00:20:55

Research revealed that when stressed the body begins shutting down all non-essential systems, including the immune system.

00:21:04

And it became clear that if you shut down the immune system, stomach bacteria can run amok.

00:21:11

Sapolsky: Because what the stress does is wipe out the ability of your body to begin to repair your stomach walls when they start rotting away from this bacteria.

00:21:21

Narrator: So stress can cause ulcers– by disrupting our body’s ability to heal itself.

00:21:29

If stress can undermine the immune system, what other havoc can it wreak?

00:21:35

One answer comes from a colony of captive macaque monkeys near winston-salem, north carolina.

00:21:43

Shively: People think of stress as something that keeps them up at night or something that makes them yell at their kids.

00:21:49

But when you ask me what is stress, I say, “look at it, it’s this huge plaque in this artery, ” Narrator: carol shively has been studying the arteries of macaques.

00:22:06

Like baboons and british civil servants, these primates organize themselves into distinctly hierarchical groups and subject each other to social stress.

00:22:20

Stress hormones can trigger an intense negative cardiovascular response– a pounding heart and increased blood pressure.

00:22:29

So if stress follows rank, would the cardiovascular system of a high-ranking macaque– call him a primate ceo– be different from his subordinate?

00:22:43

When shively looked at the arteries of a dominant monkey– one with little history of stress– its arteries were clean.

00:22:51

But a subordinate monkey’s arteries told a grim tale.

00:22:56

Shively: A subordinate artery has lots more atherosclerosis built up inside it than a dominant artery has.

00:23:04

Narrator: Stress and the resulting flood of hormones had increased blood pressure, damaging artery walls, making them repositories for plaque.

00:23:15

Shively: So now when you feel threatened, your arteries don’t expand and your heart muscle doesn’t get more blood and that can lead to a heart attack.

00:23:26

This is not an abstract concept, it’s not something that maybe someday you should do something about.

00:23:31

You need to attend to it today because it’s affecting the way your body functions, and stress today will affect your health tomorrow and for years to come.

00:23:43

Narrator: Social and psychological stress– whether macaque, human or baboon– can clog our arteries, restrict blood flow, jeopardize the health of our heart.

00:23:55

And that’s just the beginning of stress’ deadly curse.

00:24:05

Robert’s early research demonstrated that stress works on us in an even more frightening way.

00:24:12

Sapolsky: Well, back when I was starting in this business, what I wound up focusing on was what seemed an utterly implausible idea at the time, which was chronic stress and chronic exposure to glucocorticoids could do something as unsubtle and grotesque as kill some of your brain cells.

00:24:33

Narrator: As a phd candidate at rockefeller university IN THE EARLY 1980s, Sapolsky collaborated with his mentor, dr.

00:24:39

bruce McEwen, to follow the path of stress into the brain.

00:24:48

They subjected lab rats to chronic stress and then examined their brain cells.

00:24:54

The team made an astonishing find: They found that while the cells of normal rat brains have extensive branches, stressed rats’ brain cells were dramatically smaller.

00:25:07

Sapolsky: And what was most interesting in many ways was the part of the brain where this was happening, hippocampus.

00:25:14

You take intro neurobiology any time for the last 5,000 years, and what you learn is hippocampus is learning and memory.

00:25:22

Narrator: Stress in these rats shrank the part of their brain responsible for memory.

00:25:28

McEwen: Stress affects memory in two ways.

00:25:30

Chronic stress can actually change brain circuits so that we lose the capacity to remember things as we need to.

00:25:41

Very severe, acute stress can have another effect which is often we refer to as “stress makes you stupid,” which is making it impossible for you, over short periods of time, to remember things you know perfectly well.

00:25:57

Sapolsky: We all know that phenomenon, we all know that one from back when we stressed ourselves by not getting any sleep at all, 00 we couldn’t remember a single thing for that final exam.

00:26:09

You take a human and stress them big time, long time, and you’re going to have a hippocampus that pays the price as well.

00:26:16

Narrator: So, in addition to undermining our health, stress can make us feel plain miserable.

00:26:22

Carol shively set out to find out why.

00:26:26

She began not with misery but with pleasure.

00:26:30

Shively suspected that there was a link between stress, pleasure, and where we stand on the social hierarchy.

00:26:37

Just like stress, pleasure is linked to the chemistry of the brain.

00:26:43

When a neurotransmitter called dopamine is released in the brain, it binds to receptors, signaling pleasure.

00:26:53

scanner to explore this process first by looking into the brain of a non-stressed primate, ” Shively: What we see is that the brains of dominant monkeys light up bright with lots of dopamine binding in this area that’s so important to reward and feeling pleasure about life.

00:27:14

Narrator: Shively then looked at the subordinate’s brain.

00:27:18

Shively: What we discovered is that the brains of the subordinate monkeys are very, very dull because there’s much less receptor binding going on in this area.

00:27:29

Why is that?

00:27:30

What is it about this area of the brain?

00:27:33

When you have less dopamine, everything around you that you would normally take pleasure in is less pleasurable, so the sun doesn’t shine so bright, the grass is not so green, food doesn’t taste as good.

00:27:45

It’s because of the way your brain is functioning that you’re doing that, and your brain is functioning that way because you’re low on the social status hierarchy.

00:27:53

Sapolsky: One feature of low rank is being low-ranking, the reality.

00:27:56

An even stronger feature, by the time you get to humans, is not just being low ranking or poor, it’s feeling low ranking or poor.

00:28:04

And one of the best ways for society to make you feel like one of the have-nots is to rub your nose over and over and over again with what you don’t have.

00:28:14

Narrator: Richmond, california– a town where society’s extremes can be spotted right from your car.

00:28:20

This is cardiologist jeffrey ritterman’s regular commute.

00:28:25

Ritterman: You can learn a lot about the stress and health outcome just from the neighborhoods you visit.

00:28:31

In this neighborhood, the life expectancy is quite good and most of the people are pretty healthy.

00:28:38

And as we reach the top of the hill, it gets to be a little bit less privileged.

00:28:45

And as we make this transition, the social status begins to drop, and correspondingly, in those areas, the health outcome is much worse.

00:28:57

And these people are not going to have the same life expectancy as the people in the middle class area we started in.

00:29:08

People are on guard, people are vigilant, they’re living a more stressful life.

00:29:14

This is a community that produces high stress hormones in people, and over time it takes its toll.

00:29:21

Narrator: ritterman’s patients is 65-year-old emanuel johnson.

00:29:27

guidance counselor in one of america’s most dangerous neighborhoods.

00:29:32

Johnson: Last year I think we had 47 homicides, you know.

00:29:36

In the last 4 days, we had 11 shootings, 3 deaths.

00:29:41

And I just know, nine times out of ten, it’s going to be a relative or someone that the kids know.

00:29:48

Narrator: For emanuel johnson, there is a price for chronic exposure to this stress.

00:29:54

Johnson: Five years ago I had a heart attack.

00:29:56

I’m a diabetic, too.

00:29:58

I have to work on it constantly.

00:29:59

I’ve been in this business 20 years.

00:30:01

So it’s just–it’s stressful just working the job, so over the years, you know, the cholesterol, the blood pressure, the sugar came on later, but the stress was always there, long before they came on.

00:30:15

Narrator: Emanuel johnson’s body may be telling yet another story of stress.

00:30:20

The whitehall study in england found an incredible link between stress, your position in the social hierarchy and how you put on weight.

00:30:30

Marmot: So it may not be just putting on weight, but also the distribution of that weight.

00:30:36

And the distribution of that weight– putting it on round the center– is related to position in the hierarchy, and that in turn may be related to chronic stress pathways.

00:30:48

Shively: So we said, does that happen in monkeys because they organize themselves in a hierarchy, too.

00:30:55

And it turns out that it does.

00:30:58

Subordinate monkeys are more likely to have fat in their abdomen than are dominant monkeys.

00:31:05

I think the most amazing observation that I’ve made in my lab is this idea that stress could actually change the way you deposit fat on your body.

00:31:19

To me, that was a bizarre idea that you could actually alter the way fat is distributed.

00:31:27

Narrator: Sapolsky, shively and others think stress could be a critical factor in the global obesity epidemic.

00:31:35

Even worse, fat brought on by stress is dangerous fat.

00:31:41

Shively: We know that fat carried on the trunk or actually inside the abdomen is much worse for you than fat carried elsewhere on the body.

00:31:50

It behaves differently, it’s– it is, um, it produces different kinds of hormones and chemicals and has different effects on your health.

00:32:00

Whatever it is that works for an individual, they need to value stress reduction.

00:32:07

I think the problem in our society is that we don’t value stress reduction, we, in fact, value the opposite.

00:32:13

We admire the person who not only multitasks and does two things at once, but does five things at once.

00:32:19

We kind of admire that person, how they manage that, you know, well, that’s–it’s– that’s an incredibly stressful way to live.

00:32:27

We have to change our values and value people who understand a balanced and serene life.

00:32:39

Narrator: One heartbreaking moment in history reveals that stress may, in fact, damage us long before we are even aware.

00:32:52

Holland, late 1944.

00:32:55

A brutal winter and a merciless army of occupation conspire to starve a nation.

00:33:02

It is known as the dutch hunger winter.

00:33:04

For those who survive today, these are haunting memories.

00:33:10

[Speaking dutch] Narrator: Dutch researcher tessa roseboom had heard many of those tragic memories.

00:33:43

She and her team wanted to know if there were any lingering effects.

00:33:49

Roseboom knew that our bodies respond to famine in much the same way they respond to other stressors, so she set out to see if the fetuses of women pregnant during these arduous days could possibly be affected by stress.

00:34:06

Because of meticulous record keeping by the dutch, roseboom was able to identify over 2,400 people who could have been impacted.

00:34:17

She and her team analyzed the data from those born during and after the famine and came to a surprising conclusion.

00:34:27

Roseboom: I think that you could say that these babies were exposed to stress in fetal life and they are still suffering the consequences of that now, 60 years later.

00:34:41

Narrator: Most of the dutch hunger winter children live today, all in their sixties.

00:34:47

Many still bear the scars of war.

00:34:51

Roseboom: We found that babies who were conceived during the famine have an increased risk of cardiovascular disease.

00:34:57

They have more hypercholesterolemia, they are more responsive to stress and they generally are in poorer health than people who were born before the famine or conceived after it.

00:35:11

Narrator: Researchers think that stress hormones in a mother’s blood triggered a change in the nervous system of the fetus as it struggled with starvation.

00:35:21

This was the fetus’ first encounter with stress.

00:35:26

Six decades later, the bodies of these dutch hunger winter children still haven’t forgotten.

00:35:33

Sapolsky: What we now know is it’s not just your fat cell storage that winds up being vulnerable to events like this.

00:35:40

It’s your brain chemistry.

00:35:41

It’s your capacity to learn as an adult.

00:35:44

It’s your capacity to respond to stress adaptively rather than maladaptively.

00:35:49

How readily you fall into depression, how vulnerable you are to psychiatric disorders– yet another realm in which early experience and early stress can leave a very bad footprint.

00:36:02

Woman: If I had had an option, I would not have opted to be bipolar, but now that I am bipolar, I’ll have to live with it.

00:36:11

[Speaking dutch] Sapolsky: What the dutch hunger winter phenomenon is about is experience, environment starts long before birth.

00:36:27

An adverse, stressful environment can leave imprints, can leave scars lasting a whole lifetime.

00:36:55

Rachel: We’re just taking fingerprints ’cause no baboon has the same fingerprint as another one.

00:37:01

So we just took honey bear’s, and I’m hoping to go over to riff and get his.

00:37:06

Narrator: During this year’s multi-generational research, robert, who has spent his career documenting stress’ effects on the individual and on the cell, tracks the trail of stress even deeper into our bodies.

00:37:21

Sapolsky: One of the most interesting new directions of stress research is taking the effects of stress down to a nuts and bolts level of how cells work, how genes work that half a dozen years ago, nobody could have imagined.

00:37:35

Narrator: The once unimaginable– genetic structures called telomeres, which protect the ends of our chromosomes from fraying.

00:37:44

As we age, our telomeres shorten.

00:37:47

Sapolsky: What’s interesting is stress, by way of stress hormones, can accelerate the shortening of telomeres.

00:37:55

So the assumption is for the exact same aged guys, if you’re a low-ranking guy who’s just marinating in stress hormones, your telomeres are going to be shorter.

00:38:04

Narrator: So how does this formidable finding apply to us?

00:38:10

San rafael, california.

00:38:12

Once a week janet lawson keeps a very important appointment.

00:38:17

She joins other mothers who share circumstances that produce chronic, unremitting stress.

00:38:23

Woman: But she loses her balance, and that’s the scary part.

00:38:26

So we just went out, actually last night, and bought a new helmet, storun Woman: We found that as she’s getting older and wanting more independence, it’s getting harder.

00:38:33

Narrator: Each of these women is mother to a disabled child.

00:38:37

Woman: As my son’s only 8 and there’s enough I can handle and I don’t allow myself to go too much out, I can’t.

00:38:43

Woman: I had a friend recently who said to me, you know, I think you really should consider putting lexie in a home.

00:38:49

And that was really stressful in and of itself ..

00:38:56

..sorry.

00:38:58

Don’t be sorry, hon.

00:39:00

So I was like, wow, how can you even say that?

00:39:03

She’s, you know, a little girlfriend.

00:39:06

She’s, um, even though she can’t really communicate, ..

00:39:14

She loves. she loves.

00:39:19

Narrator: These remarkable women came to the attention of biologist dr. elizabeth blackburn.

00:39:25

Blackburn: I don’t directly know the individuals, but I know the stories.

00:39:30

I’m a mother myself.

00:39:31

And so when I heard about this cohort, I really thought it was worthwhile finding out what really is happening at the heart of the cells in these mothers who are doing such a difficult thing for such a long time.

00:39:46

Narrator: blackburn is a leader in the field of telomere research.

00:39:51

Blackburn: We have 46 chromosomes and they’re capped off at each end by telomeres.

00:39:57

Nobody knew in humans whether telomeres and their fraying down over life would be affected by chronic stress.

00:40:04

And so we decided we would look at this cohort of chronically stressed mothers, and we decided to ask what’s happening to their telomeres and to the maintenance of their telomeres.

00:40:17

What we found was the length of the telomeres directly relates to the amount of stress somebody is under and the number of years that they’ve been under the stress.

00:40:28

Narrator: Such stressed mothers became the focus of a study blackburn’s colleague, psychologist elissa eppel.

00:40:36

Eppel: Mothers of young children are a highly stressed group.

00:40:41

They’re often balancing competing demands like work and child rearing and often don’t have time to take care of themselves.

00:40:49

So if you add on top of that the extra burden of caring for a child with special needs, it can be overwhelming.

00:40:56

It can tax the very reserves that sustain people, and if they’re stressed, if they report stress, they tend to die earlier.

00:41:05

Sapolsky: These women have shortened telomeres– decreased activity of this enzyme, and very, very rough number– for every year you were taking care of a chronically ill child, you got roughly six years’ worth of aging.

00:41:18

Blackburn: This is real.

00:41:19

This is not just somebody whining.

00:41:21

This is real medically serious aging going on, and we can see that it’s actually caused by the chronic stress.

00:41:33

Narrator: But there is hope.

00:41:34

blackburn co-discovered an enzyme, telomerase, that can repair the damage.

00:41:41

Woman: It’s what I always call the threat of hope.

00:41:45

[Laughter] Narrator: Preliminary data suggests that a meeting of minds such as this may actually have a health benefit, by stimulating the healing effects of telomerase.

00:41:58

Woman: If you don’t laugh, forget it, you can’t handle it.

00:42:03

Woman:..

00:42:06

There’s a certain level of black humor that we have about our kids that only we appreciate, we are the only ones who get the jokes, in a way we’re the only ones ..

00:42:17

Eppel: One of the questions in the stress field is what are the active ingredients that reduce stress and that promote longevity?

00:42:27

And compassion and caring for others may be one of those most important ingredients.

00:42:34

So those may be the factors that promote longevity and increase telomerase and keep our cells rejuvenating and regenerating.

00:42:44

Narrator: So perhaps connecting with and helping others can help us to mend ourselves and maybe even live longer, healthier lives.

00:42:54

20 Years ago sapolsky got a shocking preview of this idea.

00:43:01

The first troop he ever studied– the baboons he felt closest to and had written books about– suffered a calamity.

00:43:10

It would have a profound effect on his research.

00:43:14

Sapolsky: The keekorok troop is the one I started with 30 years ago.

00:43:19

And they were your basic old baboon troop at the time, which means males were aggressive and society was highly stratified, and females took a lot of grief, and your basic off-the-rack baboon troop.

00:43:32

And then about– by now almost 20 years ago, something horrific and scientifically very interesting happened to that troop.

00:43:41

Narrator: The keekorok troop took to foraging for food in the garbage dump of a popular tourist lodge.

00:43:49

It was a fatal move.

00:43:53

The trash included meat tainted with tuberculosis.

00:43:58

The result was that over half the males in the troop died.

00:44:04

Sapolsky: Not unreasonably, I got depressed as hell and pretty damn angry about what happened.

00:44:11

You know, you’re 30 years old, you can afford to expend a lot of emotion on a baboon troop, and there was a lot of emotion there.

00:44:19

Narrator: For robert, a decade of research appeared to have been lost.

00:44:25

But then he made a curious observation about who had died and who had survived.

00:44:32

Sapolsky: It wasn’t random who died.

00:44:34

In that troop, if you were aggressive and if you were not particularly socially connected, socially affiliative, you didn’t spend your time grooming and hanging out, if you were that kind of male, you died.

00:44:47

Narrator: Every alpha male was gone.

00:44:49

The keekorok troop had been transformed Sapolsky: And what you were left with was twice as many females as males, and the males who were remaining were, you know, just to use scientific jargon, they were good guys.

00:45:03

They were not aggressive jerks.

00:45:05

They were nice to the females.

00:45:06

They were very socially affiliative.

00:45:08

It completely transformed the atmosphere in the troop.

00:45:13

Narrator: When male baboons reach adolescence, they typically leave their home troop and roam, eventually finding a new troop.

00:45:22

Sapolsky: And when the new adolescent males would join the troop, they’d come in just as jerky as any adolescent males elsewhere on this planet, and it would take ’em about six months to learn, “we’re not like that in this troop.

00:45:34

We don’t do stuff like that.

00:45:36

We’re not that aggressive.

00:45:37

We spend more time grooming each other.

00:45:38

Males are calmer with each other.

00:45:40

You cannot dump on a female if you’re in ” and it takes these new guys about six months, and they assimilate this style.

00:45:48

And you have baboon culture, and this particular troop has a culture of very low levels of aggression and high levels of social affiliation, and they’re doing that 20 years later.

00:46:00

Narrator: And so the tragedy had provided robert with a fundamental lesson– not just about cells, but how the absence of stress could impact society.

00:46:11

Sapolsky: Do these guys have the same problems with high blood pressure? nope.

00:46:14

Do these guys have the same problems with brain chemistry related to anxiety, stress hormone levels?

00:46:20

Not at all.

00:46:21

It’s not just your rank, it’s what your rank means in your society.

00:46:26

Narrator: And the same is true for humans, with only a slight variation.

00:46:30

Sapolsky: We belong to multiple hierarchies, and you may have the worst job in your corporation and no autonomy and control and predictability, but you’re the captain of the company softball team that year and you’d better bet you are going to have all sorts of psychological means to decide it’s just a job, nine to five, that’s not what the world is about.

00:46:49

What the world’s about is softball.

00:46:52

I’m the head of my team, people look up to me, and you come out of that deciding you are on top of the hierarchy that matters to you.

00:47:06

Sapolsky: Well, that worked.

00:47:09

And lots of baboon poop.

00:47:13

Which under the right circumstances with the right season’s experiment is a goldmine.

00:47:21

Unfortunately this time around it’s just a cage to have to clean now.

00:47:32

I’m studying stress for 30 years now, and I even tell people how they should live differently, so presumably I should incorporate all this and the reality is, like, I’m unbelievably stressed and type “a” and poorly coping, and why else would I study this stuff 80 hours a week?

00:47:50

No doubt everything I advise is going to lose all its credibility if I keel over dead from a heart attack IN MY EARLY 50s.

00:47:57

I’m not good at dealing with stress.

00:48:00

One thing that works to my advantage is I love my work, I love every aspect of it, so that’s good.

00:48:06

Nonetheless this is pretty clearly a different place than the savannah in east africa.

00:48:13

You can do science here that’s very different and more interesting in some ways.

00:48:18

You can have hot showers on a more regular basis.

00:48:21

It’s a more interesting, varied world in lots of ways.

00:48:25

But there’s a lot out there that you sure miss.

00:48:38

It is a pretty miraculous place, where every meal tastes good and you’re 10 times more aware of every sensation.

00:48:49

This is a hard place to come to year after year without getting, I think, a very different metabolism and temperament.

00:48:58

..

00:49:02

More happy.

00:49:04

This is a hard place not to be happy.

00:49:14

Narrator: So one antidote to stress may be finding a place where we have control.

00:49:20

But how do we reckon with all the time we spend at work?

00:49:23

Marmot: I would say what we’ve learned from the whitehall study and the study of the non-human primates is the conditions in which people live and work are absolutely vital for their health.

00:49:38

Narrator: Senior civil servant sarah woodhall enjoys the benefits of control.

00:49:44

Woodhall: I don’t think I suffer from stress.

00:49:47

I don’t work a hundred hours a week.

00:49:49

I control the amount of work that I do to make sure that I can continue to deliver long term.

00:49:57

Marmot: Control, the amount of control is intimately related to where you are in the occupational hierarchy.

00:50:05

And what we have found is in general when people report to us that things have got worse, that the amount of work stress has gone up, their illness rates go up.

00:50:16

When people report to us that they’ve got more control and they’re being treated more fairly at work and there’s more justice in their amount of treatment, so things are getting better, the amount of illness goes down.

00:50:30

Woodhall: I’ve been very lucky.

00:50:30

I haven’t ever experienced any problems with my health.

00:50:33

Narrator: But not everyone is so lucky.

00:50:36

So is there a prescription for the vast majority of us who aren’t at the top?

00:50:42

Marmot: Give people more involvement in the work, give them more say in what they’re doing, give them more reward for the amount of effort they put out, and it might well be you’ll have not just a healthier workplace, but a more productive workplace as well.

00:50:58

Brooks: I’ve managed to achieve a degree of control.

00:51:02

At the moment, I’m in a really good position.

00:51:05

This is the first time where I feel I’ve had a boss who appreciates me.

00:51:08

He doesn’t dominate team meetings, he sits back.

00:51:11

He invites people to contribute.

00:51:14

He lets other people chair.

00:51:15

He’s a real manager, and he– from the start, when I returned after my latest sick leave, just six months ago, he was so positive.

00:51:22

I think I feel sufficiently empowered.

00:51:28

Narrator: Who would have imagined that robert’s baboons, roaming the cruel plains of africa, would point us humans toward a stress-free utopia?

00:51:38

Marmot: This may sound a little fanciful, but I think what we’re trying to create is a better society.

00:51:47

The implications, both of the baboons and of the british civil servants, is how can we create a society that has the conditions that will allow people to flourish?

00:51:59

And that’s where this is heading– to create a better society that promotes human flourishing.

00:52:08

Sapolsky: So what do baboons teach the average person in there?

00:52:12

Don’t bite somebody because you’re having a bad day.

00:52:15

Don’t displace on them in any sort of matter.

00:52:18

Social affiliation is a remarkably powerful thing.

00:52:22

And that said by somebody who lives in a world where ambition and drive and type-“a”-ness and all of that sort of thing dominates.

00:52:30

Those things are real important and one of the greatest forms of sociality is giving rather than receiving, and all those things make for a better world.

00:52:44

Another one of the things that baboons teach us is if they’re able to, in one generation, transform what are supposed to be textbook social systems sort of engraved in stone, we don’t have an excuse when we say there’s certain inevitabilities about human social systems.

00:53:04

Narrator: And so the haunting question that endures from robert’s life work– are we brave enough to learn from a baboon?

00:53:15

The keekorok troop didn’t just survive without stress, they thrived.

00:53:23

Can we?

00:53:34

portrait of a killeron dvd call pbs home video at 1-800-play-pbs or visit us online at shoppbs.org.

00:54:34

This program was made possible by contributions to your pbs station from viewers like you.

00:54:41

Thank you.

00:54:46

We are pbs.

Word Map

baboons know right Shively live brain guys disease humans When Woman health baboon society blood This telomeresstressed rank Sapolsky work response people pretty stress came going life social long research firstgood time amount civil make Narrator later heart years stressful hormones hierarchy troop place chronic

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by mrnd5 on March 22, 2013  •  Permalink
Posted in Bank Publicity that is simply "Garbage Talk", Bank Reform and Proper Regulations are Needed, Bank Reform needed, Bank Regulations must be enforced, Bank regulators shut down MetaBank payday loans, Bank Regulatory Reforms are Needed, Banks Designed To Keep Consumers in Debt, Banks have created all the rules for PREPAID CARDS, Banks Lying to Consumers To Trick Them into taking on Debt, being manipulated, Big Corporations and Banks run the world, Blackhawk & METABANK to be avoided, Consumer Alert, Consumer Rights Advocacy, Consumers align to protect yourselves, Consumers being forced to use plastic, Consumers Demand Bank Reforms That Serve Their Real Needs, Consumers Join Forces to Protect Each Other from Bank Scams and Frauds, Consumers Need To Save Money And Stay Out of Debt, Corrupt Practices found within METABANK, Creating Easy Preys Doesn't Make METABANK's Practices Moral, Customer Complaints Abound Regarding how METABANK treats them., Customer Service isn't listed as being one of META FINANCIAL GROUP INC areas of interest or studied skills, Customers of METABANK continue to complain about how they have been mistreated by METABANK, Disabled Veteran abused by METABANK, Do not give up control of your own money by using a prepaid card, Does METABANK believe their customer base are unworthy?, Don't Invest in META BANK, Don't use PREPAID BANK CARDS of any kind, fast paced banking systems, fees related to gift cards, Fight Corruption, Get Debit dot com is Meta Bank, Gift Cards May be Suspended After Purchase and without notice, Higher One has agreements with 520 campuses that enroll more than 4.3 million students, Holiday Gift Cards: have hidden fees, information systems, Internal Audits not able to cope with problems related to prepaid bank cards, Jackson-Hewitt and METABANK are partners, Jackson-Hewitt tax preparation services to be avoided, Meta Bank and Banks like it are the source of the bad economy - stop talking about any politician at any point in history, META BANK bilks their customer base, Meta Bank charges customers for spending their own money, META BANK continues same scam into end of 2012, Meta Bank denied one man his right to a fair and impartial trial. What kind of a world citizen is Meta Bank? We are tired of fighting the wars that Meta Bank causes., META BANK doesn’t serve the general public, Meta Bank is nothing but a publicity scam, Meta Bank never accepts responsibility, Meta Bank operates using many different names, META BANK same poor service as always, META FINANCIAL GROUP INC, META FINANCIAL GROUP INC continues to scam customers through the end of 2012, METABANK as the alpha baboon in our society, METABANK CEOs make huge annual incomes, METABANK customers are still being scammed, METABANK donates large amounts of money to re-elect Steve King, METABANK is a collections agency and not a bank, METABANK uses both Pyramid and Ponzi Schemes, METABANK uses false awards- false testimonials, METABANK uses the rules for their own gain, METABANK's partner company provides METABANK with access to their customer base
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Posted by mrnd5 on March 22, 2013

https://mrnd5.wordpress.com/2013/03/22/how-metabank-ruins-the-lives-of-their-customers-on-so-many-levels-a-scientific-study-to-be-applied-to-the-way-metabank-treats-their-customers/

Pay Power is METABANK and METABANK’s practices fail consumers repeatedly

Had METABANK not taken advantage of us, made us very vulnerable, and lied to us and to the Better Business Bureau of Des Moines, this blog would never have been created.

But the fact remains that METABANK lied to us, the partner company that sold us their product and to the BBB of Des Moines, IA. METABANK took our money, our cash money because that is the only way that a card can be loaded/re-loaded, and then kept us from having access to our own money when we needed it the most. This action made us even more vulnerable than if we had been paying directly using cash. The prepaid card only is a money making gimmick that serves to make the METABANK CEOs outrageously rich… This is not a sustainable pattern for the US Economy.

Why you don’t want a PAYPOWER VISA DEBIT issued by METABANK tm

#1 Pay Power is a METABANK product.

#2 The gimmick of attaching a direct deposit that will give you the added bonus of a $20 credit isn’t enough of an incentive given the fact that you will actually be giving complete and full control of all of your assets over to METABANK, an unknown and anonymous entity that you found online.

#3  The concept of a direct deposit is okay, but it has been so abused by METABANK that in their hands it becomes like a weapon against METABANK’s own customer base.

#4 Many customers, that is former customers of METABANK, have complained for years now that METABANK keeps them from being able to access their own money when they need it the most. METABANK’s customer representatives have lied to customers repeatedly for the reasons that the customers aren’t able to access their own money. The control that METABANK wields over their customers’ accounts has gone far beyond what can be considered normal and appropriate. METABANK’s customers are a huge cash cow for METABANK and create a “living hell” for customers who must give METABANK cash money.

#5 METABANK promises to provide safety and security, but this isn’t for their customers. METABANK is working to get safety and security for themselves. Once METABANK has control of all of your assets, your cash money, then you will discover that you can’t access your own cash money. You have been taken in by false promises.

# 6 METABANK is really a collections agency and not a bank in the sense that we have always thought of banks. METABANK relies on the consumers’ previously held impression of banks as being the safest place to keep  their money. METABANK is a Member of FDIC and that statement may lull customers into thinking that METABANK will be in a fiduciary position to protect their customers’ assets…. METABANK is not and has never been able to deliver a quality product for protecting their customer base.

#7  METABANK relies on partner companies and internet ads to get  new customers so they can keep doing the same old scam to a new batch of consumers. METABANK relies on getting a new batch of customers of whom they will then begin to take advantage for their own personal gain and at the expense and misery of the METABANK customer.

#8 Marketing strategies of METABANK involve the creation of new names for the same scam on consumers. This is one way that METABANK endeavors to get around the law… METABANK “is always one step ahead of the law.”

#9 METABANK creates all the rules governing their services or as it turns out for consumers ” a lack of real service accompanied by abuses.”

#10 METABANK helped to create the “Non-Profit” NPBCA to advocate for PREPAID CARDS in DC by using Rupli and Associates. It is a way for METABANK to make themselves appear to be legitimate…. What METABANK does with the prepaid cards is to abuse consumers. The cards are designed so that METABANK has control of your cash money. Customer Fees are attached to opening up the cards while METABANK is getting an interest Free Loan from those who can least afford to give out loans.

#11 METABANK is a “thrift bank”… This term is used to indicate the lowest level of customer service and the highest level of fees for the consumer.

#12 METABANK indicates that “No Credit Check” is required, but consumers have indicated that META BANK does a credit check anyway, but without your knowledge. METABANK is consciously looking for the more vulnerable people to give them loans at a very high interest rate.

#13 By creating a direct deposit from your salary/payroll check or government check that is affiliated with a METABANK debit card, you are becoming an economic slave for METABANK. As a consumer, you must understand that you are establishing a state of economic servitude for yourself by entering into a contract with METABANK.

#14 METABANK/NBPCA is like a Cancer: they are offering training sessions around the USA. Just look at their schedule of up-coming events. You may believe that you are not going to be affected by METABANK, but it may be that you already are one of their customers. The training sessions serve the purpose of normalizing the type of actions and the way that METABANK has scammed their customer base for a period of years now.

#15 METABANK created an organization that purportedly examines customer service and that organization gave METABANK a best customer service award…. While customers continue to complain about how they were abused and taken advantage of by METABANK.

#16  METABANK never accepts responsibility for the problems they have created for others, their own customer base. By design this cannot be a sustainable way to do business, but  in the meantime, as consumers, we don’t want to become METABANK’s next victim as their system comes to a head and fails. METABANK is using a get rich quick scheme. It is not a long term solution for any bank or their customer base.

#17 METABANK has as its parent company META PAYMENT SOLUTIONS and META FINANCIAL GROUP INC… METABANK really isn’t at its core a bank in the conventional sense that will protect their customer base’s assets in a mutually beneficial arrangement. Empty promises are used to lure in customers; METABANBK has no intention of providing those services. Years of consumer complaints have proven this to be true. METABANK advertises for employees who are willing to work in a fast paced, ever changing scenario and who can deal with angry customers. METABANK expects “angry customers” because at the heart of what they are doing, even METABANK knows what they do is a fraud and an abuse of their own customers for their own get rich quick scheme.

All that we can do is to try to warn others about this problem:

METABANK relies on the internet and partner companies to push their prepaid card.

METABANK makes promises and implies services they have no intention of ever giving their customer base.

METABANK relies on keeping their customer base at a distance. Customers have been charged for phoning METABANK. Many customers say that they get the run around from METABANK when they phone. It appears to consumers that the METABANK phone representatives have been given a list of reasons for why consumers can’t access their own money. The underlying message is always that IT IS THE CUSTOMERS’ FAULT FOR WHY THE METABANK PREPAID CARD DOESN’T WORK

METABANK has never shown any kind of real and genuine response to their customers’ complaints. The customers complain about the identical mistreatment and METABANK has never ever actually addressed their customers’ input nor their real needs. METABANK’s publicity says one thing, but the actual customer service will be totally different and horrible.

Please be advised to ” DO NOT BUSINESS WITH METABANK” or with any other bank or partner trained by METABANK

The old saying that your parents used to tell you that “just because everybody else is doing something, it doesn’t make it right”…. METABANK and the NBPCA may provide training events to promote and to normalize what they are doing, but what METABANK does and how METABANK operates is immoral and an abuse against society and humanity in general for their own personal gain… Consumers are being warned to no do business with METABANK or any entity that has been influenced by METABANK.

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by mrnd5 on February 21, 2013  •  Permalink
Posted in Advocate for your needs and concerns as a consumer, Annual Income of META BANK's CEOs, Bank Publicity that is simply "Garbage Talk", Bank Reform and Proper Regulations are Needed, BANK REFORMS NEEDED TO BE CAREFULLY REGULATED, Bank Regulations must be enforced, Bank Regulatory Reforms are Needed, Banking, banking in Storm Lake IOWA, BankMeta lies to keep customers from their own money, Banks Designed To Keep Consumers in Debt, Banks have created all the rules for PREPAID CARDS, Banks Lying to Consumers To Trick Them into taking on Debt, being manipulated, Big Corporations and Banks run the world, but it is still Meta Bank's same service and poor quality, Complaints Against Meta Bank, Consumer Advocate, Consumer Alert, Consumer Rights Advocacy, Consumer Rights- consumers have no or few protections from predatory banking practices, Consumers act to protect themselves and others from further bank fraud and customer abuses, Consumers align to protect yourselves, Consumers are Vulnerable: Help each other, Consumers being forced to use plastic, Consumers Demand Bank Reforms That Serve Their Real Needs, Consumers Join Forces to Protect Each Other from Bank Scams and Frauds, Consumers must speak out, Consumers Need To Save Money And Stay Out of Debt, Consumers suffer at the hands of METABANK, Corrupt Practices found within METABANK, Customer Complaints Abound Regarding how METABANK treats them., Customer Service isn't listed as being one of META FINANCIAL GROUP INC areas of interest or studied skills, Customer's being scammed by Money Network, Customers of METABANK continue to complain about how they have been mistreated by METABANK, Customers' Scammed Repeatedly By METABANK, Disabled Veteran abused by METABANK, Do not give up control of your own money by using a prepaid card, Does METABANK believe their customer base are unworthy?, Don't Invest in META BANK, don't take on more debt to pay off the first debt, Economic Servitude needs to be studied and abolished in the USA, electronic banking, End Overdraft Fees, fast paced banking systems, fees related to gift cards, Fight Corruption, Financial Regulatory Reforms Needed, Get Debit dot com is Meta Bank, gift card payment systems, Gift Cards are an interest free loan to an unknown bank, Gift Cards May be Suspended After Purchase and without notice, herd behavior, Holiday Gift Cards: have hidden fees, http://wwwbankmetacom/Contact, Human Rights, If in debt, Internal Audit Committee at Meta Bank, Internal Audits not able to cope with problems related to prepaid bank cards, J. Tyler Haahr, Jackson-Hewitt and METABANK are partners, Jackson-Hewitt tax preparation services to be avoided, Just Curious About Meta Bank's Ad Placement, Just try to save, marketing is basically Meta Bank's major strength just behind collections, Meta Bank, Meta Bank and Banks like it are the source of the bad economy - stop talking about any politician at any point in history, META BANK bilks their customer base, Meta Bank charges customers for spending their own money, META BANK doesn’t serve the general public, Meta Bank is nothing but a publicity scam, Meta Bank never accepts responsibility, Meta Bank operates using many different names, Meta Bank Scams Americans, Meta Bank sells VISA and Mastercard Pre-Paid Cards, Meta Bank uses empty verbiage, META BANK: Creating all the rules in their own favor, META FINANCIAL GROUP INC, META FINANCIAL GROUP INC & PREPAID CARDS FAIL CONSUMERS, META FINANCIAL GROUP INC fails to address customers' real needs, META FINANCIAL GROUP INC is by design created to make money for their CEOs, META FINANCIAL GROUP INC pushes blame off onto their customers for their own design issues and internal operating problems, METABANK =TURBOTAX and both are scams, METABANK average employees earn wages below the poverty level, METABANK causes the late fees for customers, METABANK CEOs make huge annual incomes, METABANK customers are still being scammed, METABANK customers are still complaining about the abuse they have received from METABANK, METABANK Customers complain about METABANK's mistreatment, METABANK designed the prepaid bank cards, METABANK donates large amounts of money to re-elect Steve King, METABANK fails to hear and to respond appropriately to customer's real needs, METABANK is a piece of crap, MetaBank is corrupt, METABANK lies to their own customers, METABANK operates using many different names, METABANK practices are dragging the economy down, METABANK PREPAID CARD, METABANK uses both Pyramid and Ponzi Schemes, METABANK uses false awards- false testimonials, METABANK uses shills- stooges to market their product, METABANK's partner company provides METABANK with access to their customer base, METABANK's practices are narcissitic, METABANK's publicity is a lie and filled with false promises, METABANK's publicity says that their prepaid card will meet your specific needs but in reality they are the exact same card just using different publicitty, Money mules get METABANK PREPAID CARDS to work for them, Money Network is META BANK, More behind META BANK's scam than we may have previously realized, Narcissism of Storm Lake IOWA, NBPCA is a scam on the American public, Netspend/Meta Bank makes life miserable, Nothing and no one has yet been able to put a stop to META BANK's scam, Ordinary customers can't get the METABANK PREPAID CARD TO SERVE THEIR NEEDS, Partner company - Jackson/Hewitt uses METABANK's PREPAID BANK CARD - avoid this scam, payment cards that carry hefty costs, Please help to stop the immoral banking practices of META BANK, Predatory Practices of BankMeta.com, PREPAID BANK CARD FRAUDULENT PRACTICES, PREPAID CARDS are not adequately regulated, PREPAID CARDS are not consumer friendly, PREPAID CARDS promoted by METABANK, PrePaid Name Brand Bank Card Association a non-profit is a scam, Scams by banks like METABANK, seek revenue growth for themselves not you the customer, self-centered, self-motivated, self-serving, Stay Out of Debt, Steve King (R-IA) received large campaign donation from James S. Haahr of Meta Bank, Stop Meta Bank, Storm Lake IOWA, Success shouldn't be about profits - People mattter, Suspicious Activity is within Meta Bank's internal practices and policies, This is not a sustainable pattern for the US Economy., Tricked by METABANK's publicity, Truth, Two problems found in METABANK's "No Credit Check" Cards, Usury, Western Union and MetaBank have joined forces, What were Meta Bank's supervisors and internal auditors doing? Did they even exist? Why doesn't Meta Bank's Higher Ups ever know anything and have to push the blame around all the time?, Where There Is Smoke There Is Fire, Why does METABANK lie to their own customers?, Xoom and Meta Bank are one in the same, You may be dealing with Meta Bank under a different name
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Posted by mrnd5 on February 21, 2013

https://mrnd5.wordpress.com/2013/02/21/pay-power-is-metabank-and-metabanks-practices-fail-consumers-repeatedly/

BankMeta.com

MetaBank – prepaid card transaction

  • by Anonymous

  • Jan 11, 2013

  • [When will METABANK ever decide to actually provide a real customer service and/or product?]
  • Review #: 374366
Company MetaBank
Product / Service Western Union Money Transfer
Location New York, New York
Category Finances
Views 87
To whom it may concern:On January 4th, 2013 I went into 711 (NYC) to purchase a western union prepaid card.

I paid $4.95 to activate the card plus added $10.00.
This card was purchased for use on vacation out of the country on 1/12/2013.
After receiving the card, I registered it online and added my checking account (because of the bank to prepaid debit card transfer option).
I successfully proceeded to transfer $500 on the card. I received an email stating, “Congratulations! Your bank account transfer has been submitted and the funds will be available within 3-5 business days”.
The same day I called to make sure that ATM debit transactions would be successful, and was told ATM transactions are not allowed with temporary prepaid debit cards and a personalized card would have to be issued.
Shortly after speaking with the representative, a personalized card was ordered and expedited after I loaded the $25 expedition fee.
On Monday, January 7th after I logged into my western union account and because of the lack of status information provided to me regarding the $500 transfer made on 1/4/2013, I successfully proceeded to make another $500 bank to prepaid debit card transfer thinking the one made on 1/4/2013 was not successful.
Again I received an email stating, “Congratulations! Your bank account transfer has been submitted and the funds will be available within 3-5 business days”.
After I received the email, I called to verify some details and was told that bank to prepaid card transactions are not allowed on temporary cards.
I then asked for status on the delivery of my personalized card.
I was told by another rep that, “federal express does not give tracking numbers for deliveries from Western Union”.
I asked to speak to a supervisor who then told me that he needed to make a special request for the tracking number.
With no help from western union to track the package, I successfully received the prepaid card on Monday evening after 7pm from the North Hangar Road location in JFK.When I arrived home, I successfully added the personalized card to my existing account.

The same day, after speaking to several western union reps regarding what happens to the funds that were so called successfully transferred to the temporary card, I was told,” I would have to wait 7- 10 business days for the funds to clear”.
Then I was told,” I would have to wait 3-5 business days for the second transfer to clear”.
Then I was told, “The funds would not clear because bank to debit card transfers are not allowed on temporary cards and the funds will be refunded to my account on the 17th and the 21st”.
Then I was told, “The bank that Western Union uses for the bank to prepaid card transfers has been down since Christmas and that I would have to contact my bank and cancel the transaction”.
After contacting my financial institution and my lawyer regarding the entire situation, I was advised to dispute the pending ACH transactions (claim#s 374016153900001 and 684016180920001) due to inaccurate and confusing details from western union customer representatives and remove my checking account information immediately. I took their advice. The 2 pending transactions were credited (from my financial institution) successfully to my account on 1/8 and 1/9/2013.Now I am unable to access my account because my card has been suspended.

I have used Western Union many times in the past without any issues. This situation has made a lie of Western Union’s ability to successfully complete bank to debit card transfers, however using a local agent or debit card transfer for loading options are favorable.

During this entire situation, I spoke to the following customer service reps :
Supervisor – Jason Keifer (no help at all)
Johnathan – ID 902
Mary – ID 038
Ken – ID 949
Chuck – ID 596
Karen – ID991
Ray – ID554
Esteban – ID371
George – ID 540 (extremely helpful)
Supervisor Aldo – ID 249 (extremely helpful)
Andy – ID389
Jason

Summary:
1. If I was able to view the status of the pending bank to prepaid debit card transaction, I would have not made another.

2. Communicating with representatives was somewhat difficult (language)
3. The option for loading via bank to prepaid debit card details is inaccurate on the site and via emails.
4. After knowing the Western Union bank was down since Christmas, one of the customer service representatives that I spoke to should have been able to notify me to avoid future bank to prepaid card transactions.
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by mrnd5 on February 19, 2013  •  Permalink
Posted in Advocate for your needs and concerns as a consumer, Annual Income of META BANK's CEOs, Avoid This Service, Bank Publicity that is simply "Garbage Talk", Bank Reform and Proper Regulations are Needed, Bank Regulations must be enforced, banking in Storm Lake IOWA, BankMeta lies to keep customers from their own money, bankmeta.com, Banks Designed To Keep Consumers in Debt, Banks have created all the rules for PREPAID CARDS, Banks Lying to Consumers To Trick Them into taking on Debt, Be sure to vote and then to follow up asking elected officials to serve you as a consumer, being manipulated, Big Corporations and Banks run the world, Complaints Against Meta Bank, Consumer Advocate, Consumer Alert, Consumer Rights Advocacy, Consumers align to protect yourselves, Consumers are Vulnerable: Help each other, Consumers being forced to use plastic, Consumers Demand Bank Reforms That Serve Their Real Needs, Consumers Join Forces to Protect Each Other from Bank Scams and Frauds, Consumers must speak out, Consumers Start Talking and Learning Real Facts About Banking, Consumers suffer at the hands of METABANK, Corrupt Practices found within METABANK, Creating Easy Preys Doesn't Make METABANK's Practices Moral, Customer Complaints Abound Regarding how METABANK treats them., Customer Service isn't listed as being one of META FINANCIAL GROUP INC areas of interest or studied skills, Customers of METABANK continue to complain about how they have been mistreated by METABANK, Customers' Scammed Repeatedly By METABANK, Does METABANK believe their customer base are unworthy?, Fight Corruption, Financial Regulatory Reforms Needed, Predatory Practices of BankMeta.com
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Posted by mrnd5 on February 19, 2013

https://mrnd5.wordpress.com/2013/02/19/bankmeta-com/

METABANK Fails to Address Customer Needs even after years and numerous customer complaints: METABANK has become distracted internally and expects ordinary, honest and hardworking citizens to have become inured to the abuse that METABANK heaps on them:

METABANK keeps customers’ CASH money when those customers need it the most

Customers Matter for the Sustainable Success of all business entities

Over a period of years now, we have discovered numerous complaints about how METABANK treats their own customer base.

METABANK frequently enlists another corporate entity to market their cards for them. THEY BECOME A KIND OF A MONEY MULE FOR METABANK. IS THAT YOU? WE KNOW THAT METABANK BASICALLY COURTED YOU AND MADE PROMISES TO YOU. PLEASE LISTEN CAREFULLY TO WHAT YOUR CUSTOMERS COMPLAIN ABOUT WHEN USING A METABANK PRODUCT. THIS IS THE ONLY WAY THAT YOU WILL BE ABLE TO PERCEIVE THE TRUTH.

Sometimes METABANK markets their PREPAID CARDS on line directly to consumers.

The customers complain that although METABANK advertises that by placing their cash money on one of METABANK’s PREPAID CARDS that their cash money will be safer and more secure than if they had paid in cash.

Over and over again, METABANK customers have complained that METABANK puts a lock on their account so they can not access their money in a timely way. METABANK’s practices put their customers in a position where they can’t pay their own bills in a timely manner.

METABANK feels entitled to prevent honest hardworking citizens from accessing their own money by instructing their customer representatives to use a list of lies which have been provided to those METABANK employees.

Among the lies, we have heard frequently mentioned that METABANK has perceived some fraudulent activity on the card. Customers indicate that they have only been shopping at all of their usual places.

One student because METABANK closed off his access to his own money, couldn’t pay his rent on-time.

A disabled American Veteran couldn’t access his own money and this put him in a serious financial situation.

METABANK HAS SHOWN OVER AND OVER AGAIN A COMPLETE LACK OF EMPATHY FOR THEIR CUSTOMERS AND THE FINANCIAL PROBLEMS THAT METABANK HAS CAUSED THEM.

METABANK’s product may have been targeted by MONEY MULES.

OR METABANK MAY JUST BE PARANOID AND NARCISISSITIC. EITHER WAY METABANKS FAILS COMPLETELY IN THE AREA OF CUSTOMER SERVICE.

A money mule is a person who transfers stolen money or merchandise from one country to another, either in person, through a courier service, or electronically. The term is commonly used to describe on-line scams that prey on victims who are unaware that the money or merchandise they are transferring is stolen. In these scams, the stolen money or merchandise is transferred from the victim’s country to the scam operator’s country.

Online money mule scams typically exist as a result of other types of online fraud, such as phishing scams, malware scams or scams that operate around auction sites like eBay. After money or merchandise has been stolen using any of those methods, a scammer will employ a mule to relay the money or goods to the scammer. This process obscures the scammer’s true identity and location from the initial victim.[1] Money mules may be subject to criminal prosecution for their actions.

Money mules are commonly recruited with job advertisements for

        • “payment processing agents,”
        • “money transfer agents,”
        • “local processors,”
        • and other similar titles.

WHAT IS YOUR JOB TITLE IF YOU ARE EMPLOYED BY METABANK? DO YOU UNDERSTAND WHAT YOU ARE DOING AND WHY? HOW MUCH TO YOU GET PAID TO SCAM ORDINARY, HONEST AND HARDWORKING PEOPLE?

ARE YOU THE ONE WHO IS LYING TO THE CUSTOMERS? DON’T YOU PERCEIVE LYING TO BE IMMORAL AND UNSCRUPULOUS? WHAT DO YOU GET OUT OF LYING TO HONEST, ORDINARY HARD-WORKING PEOPLE WHO GAVE THEIR CASH MONEY TO METABANK FOR SAFE KEEPING?
 
METABANK USES WHAT APPEARS TO THE ORDINARY CUSTOMER TO BE placing FAR TOO MUCH EMPHASIS ON THE WAYS THAT BANKS OR FINANCIAL ENTITIES MAY BE SCAMMED OR BILKED.
GIVEN THE FACT THAT METABANK CONTINUES TO ABUSE THEIR OWN CUSTOMER BASE, WE FIND IT DIFFICULT TO BELIEVE THAT METABANK IS IN ANYWAY A REPUTABLE COMPANY.
 
WHEN METABANK ASKS FOR EMPLOYEES, THEY NEVER INDICATE THAT THE EMPLOYEE MUST BE HONEST AND HAVE INTEGRITY.
THAT IS WHAT CUSTOMERS WANT FROM THE PLACE THEY USE TO KEEP THEIR MONEY SAFE FOR THEM. METABANK FAILS TO ADDRESS OR EVEN TO BEGIN TO ADDRESS THEIR CUSTOMERS’ REAL NEEDS. MANY CUSTOMERS, OVER MANY  YEARS HAVE SHARED THE SAME COMPLAINTS.
 
METABANK IS ALWAYS OPERATING OFF ON SOME TANGENT.
METABANK DOESN’T CONSIDER CUSTOMER’S REAL NEEDS IN THEIR INNOVATIVE, PROGRESSIVE, FAST-PACED WORK ENVIRONMENT.
 

THE ACTIONS OF METABANK BECAUSE THEY FAIL TO ADDRESS

OR EVEN  TRY  TO RESPOND IN AN HONEST WAY

TO THEIR CUSTOMERS INDICATES THAT

THERE IS A REAL PROBLEM INSIDE OF METABANK

BUT THAT THE METABANK CEOS CHOOSE

TO REMAIN OBLIVIOUS TO THE REAL PROBLEMS THAT THEY NEED

TO ADDRESS.

It is financially advantageous for the METABANK CEOs to keep scamming their customers.

Yes, METABANK CEOs may be delusional, but they are still making lots and lots of money based on the suffering of their own customer base…..

Yes, this is a very sick dynamic. The only people who seem to not see any problem in the way they do business is those at METABANK.

METABANK is not serving humanity in any kind of positive way.

 
METABANK HAS PLACED FAR TOO MUCH EMPHASIS ON THE WAYS IN WHICH THEY MAY BE TAKEN ADVANTAGE  THAT IT HAS SKEWED THEIR PERCEPTION OF REALITY.
IN THIS WAY, METABANK HAS BECOME THE ABUSER.
 

MONEY MULES MAY EXIST,

BUT THE PRACTICES WE HAVE OBSERVED IN THE WAY THAT THEY TREAT THEIR OWN CUSTOMER BASE

INDICATES THAT METABANK IS UNABLE

TO SEE THE ‘BIG PICTURE’

or TO PROVIDE A VALID AND CREDIBLE Customer SERVICE.

Some money mules are recruited by a scammer posing as an attractive member of the opposite sex.Candidates are asked to accept payments and to remit most of the funds to a third party — a job which can be done from one’s own home. Legitimate companies use escrow services for this kind of work.[3] Scammers trading in stolen goods use similar tactics to recruit mules who receive packages and then forward them to mail drops in the scammer’s home country.At one point METABANK advertised for customers to put their “Hard earned money” into one of METABANK’s Swiss Branches where it would be safe. To us as ordinary consumers, it appeared as if METABANK was actually courting those people who have earned their money in illegal ways.To our knowledge METABANK is still operating overseas branches around the world. The assassination in Dubai was perpetrated using fraudulently acquired prepaid bank cards. METABANK said that the buyers of those cards had used false ID’s and they didn’t know they were false IDs.Payoneer, the Israeli branch of METABANK that sold those 26 prepaid cards to people using false ids advertised that they had the best equipment in the world for detecting false IDs. The 26 false id purchases of PREPAID BANK CARDS turned out to have all been bought by Mossad operatives. https://www.fas.org/irp/world/israel/mossad/       They were all part of Israeli intelligence as their operatives.

METABANK said they didn’t know that the prepaid bank cards were purchased using false ids and therefore METABANK had no idea that they would be used to assassinate one man. One man who never got a fair and impartial trial…. Do we think that his family and friends will just vanish? METABANK through the way they act in the world is in reality spurring on Al Queda…. To think otherwise, would be misleading.

IS IT YOUR DESIRE AS AN EMPLOYEE OR AN INVESTOR IN METABANK TO CREATE CHAOS IN THE WORLD AND TO KEEP THE USA IN A CONSTANT STATE OF BEING AT WAR? IT APPEARS THAT WAY TO US AS CONSUMERS.

METABANK sells fraudulent cards when it chooses, but keeps their own customers from being able to access their own cash money. To get a prepaid card, METABANK requires their customers to give them cash money, currency. METABANK doesn’t accept checks which would be traceable nor money orders which would be traceable.

METABANK keeps customers’ money when those customers need it the most

In this way, METABANK abuses their own customer base.

We find it difficult to believe that METABANK isn’t directly involved in covert and illegally inspired activities. How they handled the sale of the Dubai Assassins for the press was totally unacceptable… METABANK never takes responsibility for anything. Herein lies the problem for consumers.

METABANK set out to scam the underbanked, the unbanked. From its conception, METABANK has been horrible for ordinary honest HARD WORKING PEOPLE people.

It appears that METABANK, itself may be much more closely involved with MONEY MULES and the laundering of money than they wish to admit.

WE CANNOT ENDORSE THE PRACTICES FOUND TO BE PRESENT IN METABANK: Because METABANK withholds customers’ cash money from their customers when they need it the most, and charges customers for phoning them, Customers complain that they get nothing but a run around and no resolution to the problem they have brought to the attention of METABANK.

METABANK lied to me or METABANK is so incompetent that they have no idea what they are doing.

PERHAPS METABANK IS JUST GREEDY AND SELF-CENTERED?

WHY SHOULD METABANK REQUIRE THEIR CUSTOMER SERVICE REPRESENTATIVES TO LIE?

Customers/Consumers, those ordinary hard working people like you and me, are being scammed over and over again. Then once METABANK has full control of that customer’s money, METABANK lies to that customer just to get an interest free loan for themselves.

One customer couldn’t access the money on his prepaid travel card. He tried to phone the number on the back of the card, but never got anyone to answer. When he got back to the USA, he was told that he hadn’t used the card properly. I saw that no clerks would accept the METABANK PREPAID CARD. I have wondered if those European companies had previously had really bad luck with the METABANK CARD in trying to get their payment from METABANK. METABANK customer representatives have been well schooled in pushing all blame back off onto the customer and never changing the way they operate.

The problem of MONEY MULES may exist, but we perceive that METABANK is part of the problem rather than any kind of a solution….. IF METABANK LIES  SO BOLDLY, SO BRAZENLY, AND SO BLATANTLY to others to get them to be their partner to push their prepaid cards for them, as they have to me,all of us who have been complaining for years now, METABANK IS USING THE INTERNET AND THEIR PARTNER COMPANIES AS THEIR OWN MONEY MULES.

All of those stories dished out by METABANK indicating that they saw fraudulent activity on the account, or that the customer hadn’t given them adequate contact information when we know we have, and METABANK’s FAILURE TO BEGIN TO ADDRESS CUSTOMERS’ real needs indicates that METABANK itself is a form of a MONEY MULE.

METABANK seems to be trying to distract from what they are doing and have been doing repeatedly by diverting the attention of someone they perceive to be significant…. Who or what that may be, we don’t know.

WE DO KNOW THAT METABANK SCAMS THEIR OWN CUSTOMERS AND THEN LIES TO THEM SO THAT METABANK CAN USE THAT CUSTOMER’S CASH MONEY AS AN INTEREST FREE LOAN FOR THE BENEFIT OF METABANK…..

We perceive that METABANK is working very hard to distract someone somewhere from their real purpose. Perhaps just so METABANK can keep doing the scam they already know and which they have perfected.

METABANK appears to be overusing the gimmick of protecting and finding fraudulent activity in their customer’s accounts without taking genuine steps to make customers’ own cash money available to them when they need it the most. We perceive this to be a diversionary tactic. METABANK has completely failed to create a reliable product that meets the needs of their genuine customer base.

How active are those MONEY MULES? Why should ordinary honest citizens be taken advantage of by the bank that tells them by using a METABANK PREPAID CARD that their money will be safer and more secure.

METABANK’s ACTIONS APPEAR TO BE that of USING A SMOKE SCREEN SO THEY CAN CONTINUE TO SCAM THEIR OWN CUSTOMER BASE.

METABANK uses the internet and partner companies so that they can have access to a large number of potential METABANK CUSTOMERS to whom they will continue to scam, steal from and then lie. It is a question of scale. We have found absolutely nothing honest about the way that METABANK operates.

Consumers, Bank Regulators, Investors, METABANK employees take note.

This is a cautionary message to try to protect honest and ordinary people. Your help is needed.

Just don’t do business with METABANK. Don’t invest in METABANK. Dig deeply if you are assigned to regulate METABANK. METABANK employees, can you risk your whole future by participating in scamming and lying to ordinary and honest hard-working people?

Because METABANK’s product is marketed by others, you may be using a METABANK product and not know it. As a consumer, you too must dig deeply and be very aware of all of the ties and associations any and all companies have at this time.

METABANK, the way that METABANK continues to operate in spite of a multitude of consumer complaints, and that they do seem to care about the well-being of their customer base in any real and visible way, indicates that there is a real problem within METABANK.

WHAT THAT PROBLEM IS AND THE FACT THAT IT APPEARS TO HAVE ORIGINATED FROM A SENSE OF PARANOIA ACCOMPANIED BY A HEAVY DOES OF NARCISSISM AT THE CEO LEVEL OF METABANK ISN’T REALLY OF CONCERN TO US AS CONSUMERS.

WE JUST WANTED TO BE TREATED FAIRLY. 

WE WANT FULL ACCESS TO OUR OWN CASH MONEY.

WE WANT A PLACE THAT IS SAFE TO KEEP OUR MONEY.

HOWEVER, METABANK HAS SHOWN TIME AND TIME AGAIN THAT THEY CAN’T OVERCOME THEIROWN SENSE OF PARANOIA AND THEIR NARCISSISTIC NEEDS TO SUCCEED NO MATTER HOW MUCH DAMAGE THEY MAY CAUSE TO ORDINARY HONEST AND HARDWORKING PEOPLE.

METABANK’S CEOS MAKE OBSCENE AMOUNTS IN ANNUAL INCOME FOR THEMSELVES WHILE THEIR EMPLOYEES WORK FOR WAGES AT OR BELOW THE POVERTY LEVEL.

IF THE THREATS TO METABANK ARE REAL, FOR EXAMPLE, THAT STILL ISN’T ANY REASON WHY METABANK SHOULD ABUSE THEIR CUSTOMERS AND LIE TO THEM . HEREIN, LIES THE REAL PROBLEM THAT METABANK FAILS TO ACKNOWLEDGE EVEN THOUGH THEY MUST GET NUMEROUS CUSTOMER COMPLAINTS ON A DAILY BASIS.

THE FACT THAT METABANK COMPLETELY DISCOUNTS THEIR CUSTOMERS’ REAL NEEDS IS REASON ENOUGH NOT TO BANK THERE OR TO INVEST THERE OR TO BECOME A PARTNER OF METABANK…. IT IS THOSE PARTNER COMPANIES WHO ARE BEING ASKED TO OPERATE AS ‘MONEY MULES’….. THINK ABOUT YOUR ACTIONS AND ASK YOURSELF IF YOUR ACTIONS ABUSE THE RIGHTS OF OTHERS.

METABANK HAS FAILED TO FACE THE FACTS AND TO CORRECT THEIR CUSTOMER SERVICE AFTER YEARS OF RECEIVING NUMEROUS COMPLAINTS

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by mrnd5 on January 31, 2013  •  Permalink
Posted in Customer Complaints Abound Regarding how METABANK treats them., Does METABANK believe their customer base are unworthy?, METABANK Customers complain about METABANK's mistreatment, METABANK fails to hear and to respond appropriately to customer's real needs, Why does METABANK lie to their own customers?
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Posted by mrnd5 on January 31, 2013

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