2013 Consumer Complaints Regarding METABANK Still Pouring In


Submitted: Fri, September 20, 2013

  • Reported in Arizona 
  • Meta Bank, Texas

 

Meta Bank Ace Elite Card blocking card poor customer service Texas

 Beware of cards issued by Meta Bank.  They will put a block on your card and not even tell you.

I just moved and got the card to have my job paycheck put on it.

They put a block on my card and did not even tell me and will not remove the block because I just moved and do not have any bills put in my name yet.

They said they put a block on it because I used the direct deposit.

Beware they put blocks on it for alot of reasons and you may go to use your card and it will not work.

(That pretty much explains everything. Need we say more??!!!)

  • Submitted: Mon, February 11, 2013
  • Updated:  Tue, March 12, 2013
  • Reported By: S. T. — Cicero Illinois United States of America
Netspend

InternetUnited States of America

  • Credit Card Fraud

Netspend Meta Bank ILLEGAL Forced Transaction Allowed – REFUSING to Refund! Internet

 

First off let me start by saying that my home has 3 disabled people in it and our 3 checks are direct deposited to one netspend card and it is our ONLY income.    That being said…

January 27th a “Budget Rental” put through a forced transaction on an old transaction that WAS SUPPOSED TO BE COMPLETED back in December! They put it through for $4,852.20!

My home ONLY has an income of a whopping $2,100/mo!!!!!

I have NEVER made a transaction THAT large EVER.

I called in and put in a transaction dispute RIGHT AWAY the second the transaction showed up on my phone, THEN I ALSO submitted it online as a double back up… They told me 3-5 days, 3 days later I called they said 7-10 business days and it would be a waste of my time to call before the 11th of February… So here it is the 11th of February, we are now homeless thanks to this ONE ILLEGAL transaction and they tell me THEY HAVE NO UPDATE and that they will call me back when they know something… My family will be once again in the street on Valentine’s day…

and they are still not sure whether or not they are going to reverse an ILLEGAL TRANSACTION… Ummmmmm hello the fact that my account ISN’T supposed to be ABLE to be overdrawn by more than $10 and the fact that it came through on a lost/stolen card AFTER it was reported lost/stolen and the fact that it was done as a FORCED Transaction which AGAIN… is ILLEGAL…

OBVIOUSLY it wasn’t authorized!!!!!!!!!!! Being that they are SUPPOSEDLY FDIC INSURED They SHOULD have been able to reverse the charge within a day or two!

(Meta Bank isn’t looking out for the best interests of their customer base as seen here. META BANK has not acted as a friend nor as a good neighbor. Please do not do business with METABANK for your own good. These two stories should be adequate warning in and of themselves…. Each took place in 2013. Our objection is that METABANK fails to take responsibility for the problems they cause. We find it odd that METABANK never takes responsibility for problems with their service and that METABANK fails to protect their customer base as consumers. Why would any company partner with META BANK to sell their prepaid cards for them? When customers are abused in this way, they will be forced to move along.)

More followed in that discussion:

SUBMITTED: Monday, April 22, 2013

We apologize again for the problems you have experienced. We are happy to inform you that this should be taken care of now. Thank you again for your patience. NetSpend ( This turned out to be empty talk, no problems had been resolved!!! The problem was reported on March 12, 2013 and Netspend made an empty, weak answer on on April 22, 2013)

Consumer Comments

BUDGET – AUTHOR: chickpainter – (United States of America)

Consumer Suggestion

SUBMITTED: Tuesday, March 12, 2013

Why on earth didn’t you contact Budget and raise wholly hell. I would have called everyone
and anyone who would listen including the police, FBI you make enough noise you get results.
Good luck, next time anyone plays dirty do the same. (by making noise lots of noise)

EFTA – AUTHOR: chestercheetah – (United States of America)

 Consumer Suggestion

SUBMITTED: Wednesday, February 13, 2013

Read the Electronic Funds Transfer Act  (EFTA) – it spells out what your rights are under Federal law regarding disputed electronic debit transactions.It tells what the bank’s responsibilites are and the time frames they have to respond to the problem.  If they fail to meet these guidelines, the claimant can sue them for 3x the disputed amount.

#2 Author of original report
Update: 4/22
AUTHOR: S. T.  –
SUBMITTED: Monday, April 22, 2013

To chickpainter: I tried that and they denied ANY and ALL knowledge of such a transaction being put through on their end at the office in which I did the actual rental at. The return location is at a repair shop and they never answered ANY calls so that makes it VERY difficult to raise hell with them.

To chestercheetah – thank you for that tidbit of information they have actually exceeded the limits and today we will be calling our lawyer… I’d like to see just how quickly they decide to return our stolen funds when being faced with needing to pay 3 times the initial amount!!! And just for kicks I’ll be asking him to toss in psi and suffering for my son who went through seizures and multiple infections due to the BS games they have been playing.

And to Netspend we sent letters in 3 different times before you FINALLY acknowledged receiving even one and today is the day you CLAIMED we would get our refund… And oops it’s STILL not there… So yeah you can deal with our lawyer at this point cause I have had it with the games your playing with our life.

NetSpend
AUTHOR: NetSpend Corporation – (United States of America)
SUBMITTED: Tuesday, February 19, 2013

We are very sorry to hear about the problems you experienced with your transaction with Budget Rental. (It took three months and most likely an attorney just to get Netspend to respond.)

Since you initially provided them with your card number in December, Budget was given authorization to charge your account. Because this was an overcharge, we can assist you with getting the funds returned through our dispute process. Please fax the requested letter to 512-531-8770 and we will provide you with an update as soon as possible.

Also, the FDIC protects depositors of insured banks located in the United States against the loss of their deposits if an insured bank fails. This does not cover regular transactions. (It took three months and most likely an attorney just to get Netspend to respond. It really doesn’t matter what any law says, but more in how corporate entities treat their customer base….. If people treated each other decently there wouldn’t be any need for laws….. Because METABANK has abused their customer base so often, it has become apparent that more laws are needed to govern and over see how banking is done.)

Again, we sincerely apologize for any inconvenience this has caused you. We hope the problems you have experienced will not bear any reflection on our company and the services we provide.

Thank you,

NetSpend

 ($4,852.20 is a very large amount for NETSPEND To allow through without calling their customer to alert them.

In one place we see, METABANK putting a hold on a customer’s funds because according to METABANK they had perceived Terroristic activity on that account, but here an extremely large amount is put on the card and METABANK lets it go through….. Where do consumer interests factor in at METABANK? Are we just a convenient source of an interest free loan or are we people? Netspend/Metabank was far too slow in responding to this consumer’s needs.)

*********************

netspend   Wed, February 20, 2013 

  • Reported By: M G — Houston Texas United States of America NETSPEND – Internet United States of America
 
  • netspend meta bank, netspend, prepaid debit card/ alternative banking Internet

*UPDATE Employee: NetSpend

I’m writing this report to let consumers know to not use netspend. This card seems decent on the service but beware.

(SERVICE?!!! That is the major complaint against using Meta Bank and any prepaid bank cards. and this kind of complaint has ocurred over a period now of what is amounting to many years)

They do not release funds as soon as there are received they are held for a day up to three to make interest. (METABANK held all of my money for one month. It was a large amount of money. It was on a travel card and the money would have been spent in increments. To get a Prepaid Card METABANK will only accept cash money; I had given METABANK cash money and they never allowed me access to my own money for the month I would be on the trip of a lifetime in Paris. I ended up living like a homeless person in Paris, in a place where English isn’t the first language and American isn’t the cultural reference point. I hadn’t worked all of my life to live in Paris as a homeless person… who would?)

You can not reach a live person because they give no option when you call the automated system you have to try multiple avenues to reach someone.

Every time I have called the representative was hard to understand and they charge you.50 cents.

The online customer service is no better it takes literally 48 hours for a reply.

(NETSPEND and METABANK are one in the same. The concept of a prepaid bank card is that a consumer hands over their own cash money for an anonymous corporate and likely rich entity to get an interest free loan from you as their customer. In return, you the customer get abused.  Once they have your cash money, they have all the power over your access to your own cash money. False advertising, false and misleading promises of services that simply don’t exist, and outright lies, hooks in customers. METABANK gets a partner company to market their prepaid bank cards for them. The partner company basically gives  METABANK full access to their customer list. The partner company’s customer may feel comfortable buying the PREPAID CARD because they have done business with that entity for many years. The partner company has been mislead by METABANK too. However, Meta Bank does make some money for the partner entity and appears to treat them well. The partner entities’ CEOs are basically courted by METABANK’s CEOs so their guard is down too. In the long term, the partner company will lose long term customers.)

AUTHOR: NetSpend Corporation – (United States of America)

SUBMITTED: Wednesday, February 20, 2013

We certainly hate to hear feedback like this, but we do understand your concerns.

We can assure you that deposits are posted as soon as we receive them.  The only time a deposit may not be available right away is if we need to verify some information.  This verification is only meant to protect your account and your money. ( Please note that META BANK only accepts CASH MONEY to load or re-load their prepaid bank cards. Cash money is required because it is negotiable currency right away!!!)

Also, the only time a balance inquiry fee will be charged is if you are contacting us to check your balance or to see if a deposit posted.  We offer free services. such as text message alerts, to avoid this fee.

(METABANK has full control of all of the money you hand over to them and they lie. On top of that they charge you money to ask about your own balance while METABANK/NETSPEND is getting an interest free loan from you as their customer. Text message alerts implies that you must have a cell phone to be able to bank with NETSPEND/METABANK. METABANK is a thrift bank that seeks out the most economically/finally vulnerable people in our society. Who can afford a fancy cell phone???? Think about this. METABANK/NETSPEND is not customer oriented.)

We strive to achieve a high level of customer service and continually look into ways of improving our products and service.  We hope that the problems you experienced will not bear any reflection on our company or the services we provide.

(This final paragraph seems to be overtly fawning and rather condescending because the problem has been repeated time after time. Therefore it seems to be an empty statement made in 2013…. We began following the actions of METABANK in 2009 during that CD fraud trial. That is 4 years or longer of scamming the consumer, and that is far too long and too much for the general public to bear.)

Thank you,
NetSpend

************************

Submitted: Thu, October 24, 2013

Updated: Thu, October 24, 2013
Reported By: E. C. — Vermilion Ohio
Giant Eagle
4453 Liberty Ave.
Vermilion, Ohio

Category: Grocery Stores
Giant Eagle Metabank, Visa, PayPower Visa prepaid card Vermilion Ohio  

(MetaBank relies on corporate entities to sell their PREPAID CARD for them. METABANK basically courts the CEOs of the corporate entity to get them to sign on to METABANK’s collections program.) 

My neighbor gave me a Giant Eagle reloadable prepaid Visa card for $20 as a gift for some work I did for them. They just gave me the card, removed from it’s packaging, which I later read when looking at 1 in the store after the problem we encountered. The package the card came in states fees on the back, including a $6.95/mo. maintenance fee, and states it is not a gift card, although the receipt for purchase of the card, which my neighbor still had and I saw after I told them of the problem, states

“Gift card activation” and “Gift card $20.00”.

(This is fraudulent and misleading on the part of METABANK. It can’t be stated any clearer than what is written above.)

My wife went to use the card 6 weeks after we got it, as usual, we had shopped at the store many times, always forgetting to use it. When she went to use it, it would not register. the clerk said that it had to be activated. My wife got out of line, called PayPower to activate it. when she went back to pay for the purchases with the card, $13.05 was credited from the card.

(This was then not a $20 gift card, was it? So this is misleading and predatory practices on the part of METABANK.)

When she asked the clerk why not the $20, the clerk said she didn’t know. My wife said she would go to the customer service desk and inquire, another clerk came over and told her she would have to call the number on the card. My wife asked if other’s had the same problem, and the clerk said yes.

(We have also seen other consumers struggle with prepaid cards at gas stations and in all the places where people would expect to pay using them. This was a gift card for a specific grocery store that fell for the pitch that METABANK had given them.)

After calling PayPower later, she was told of the $6.95 monthly maintenance fee deducted as it was over a month the card was used after it was purchased.

(METABANK/PAYPOWER was getting an interest free loan for the gift card for over one month and then they want to charge the customer more…. what if the customer had tried to use the card too soon???!!!)

In short, my neighbor’s fault for buying a card with these fees, and mine for not using it sooner. But really, you give them free use of your money from the time of purchase of the card until the time you use it, people not using all of the money on the card and losing the card and forgetting to replace it, on top of the fees chipping away at your balance. And add in the potential for anyone to be able to get the numbers off of the cards hanging on the racks in the stores and accessing the accounts after they are purchased and money loaded on to them by someone else.

(Yes, it is a banking gimmick to keep the consumer confused so that the bank can make a huge profit. The person who was scammed here gets the full implication for why these cards are in reality a piece of crap for consumers.)

My only recourse, I’m not shopping at Giant Eagle anymore (Go Meijer’s and Aldi!), and I have cancelled my Visa card.

( We also dropped all further contact with the partner corporate entity who sold us our prepaid bank cards. This is what I have been warning potential partner companies for a long time. Yes, I understand that your CEOs have been courted by the CEOs of METABANK PREPAID CARDS so that the partner entity was taken in too. I have warned you that our only recourse as consumers is to stop doing business with the entity who sold us the PREPAID CARD in the first place. This report only highlights the fact that in the short term the prepaid cards may seem to be a boon, but in the long term METABANK’s practices will cause you to lose customers.)

***********************

MetaBank and Social Security

 

    • Submitted: Mon, October 07, 2013
    • Updated: Mon, October 07, 2013
  • Reported by HC from— Acworth Georgia

 This past year my wife has had a terrible problem involving Social Security, MetaBank, and Fraud in regard to her Mother’s Social Security direct Deposit.

My wife’s mother suffers from Alzheimer’s.

There is a verified ring of individuals that are fraudulantly trying to move Social Security Direct Deposits from Wells Fargo to MetaBank.

We have filed numerous police reports to the aithorities local, state, and National.

Moreover, we have been to Social Security five times this year in regard to this matter.

At first, SS told us that she was ‘Auto enrolled.”

Next, SSA told us that her mother agreed to be enrolled.

Then we found out that farad was commitied in regard to opening an account with Metabank in regard to SSA direct deposit.

My wife has POA in her mother’s finacial and medical affairs.

She gave Social Securitiy Administration copies and we have discussed this matter with the same SS Representative several times.

Additionally, we had protocols set up with SS to alert us if anything was changed without authorization of the POA and yet it continues to happen.

My mother in law has had direct deposit of her SS for decades and somehow someone can get into SS and re-router her check to Metabank.

I cannot prove this, but I am starting to think someone within SS is involved. When we contact SS we get the usual runaround and denials that actions neccessary actions were taken.

(We are beginning to wonder about kickbacks!!!)

We watched the Repesentative input the data and information and have her name, contact number, and extension.

So guess what? We cannot get in contact with her on that number and extension she gave us and have left three messages for her to call us back.

I won’t hold my breath. No surprise at this point. The authorities have Identified and arrested a ring of individuals involved. Seems the ring leader is located in Jamaica and is untouchable.

My wife and I are so frustrated and angry because her mother depends on SS to live and survive monthly.

(Because METABANK basically runs a scam, their own internal policies seem to contribute to this success of this kind of a scam. There is a need for better regulation of our banking system. In recent years, we have been inundated with phony phone calls out of Jamaica and from other toll free callers. No one seems to be watching out for consumers’ interests in the USA, but the time has come and it is now!!!)

SSA always acts as if this is the first time they have heard such a thing.

( Who heads up the SSA? They must be notified and this problem must be addressed immediately. Please contact all of your elected officials to make them aware of this new twist by METABANK or using METABANK…. this is totally unacceptable!!!)

I wonder how many elderly individuals this is happening to in regard to SSA and Meatbank. It would suffice to say that this has been a nightmare and SSA is involved to some degree. We need help in this matter with the media and legal advice.

(Do contact the media immediately!!! This needs to be stopped and corrected.)

******************************************

    • Submitted: Thu, October 25, 2012
    • Updated: Thu, October 25, 2012
  • Reported By: ns — Massachusetts United States of America
netspend

InternetUnited States of America

Netspend Meta Bank: they charge a transaction fee for swiping the card

Also, when I used it at a gas station, I had a $65 balance. Then I spent $15 and now my balance is $15.

(Please note that the amount left is the exact same amount that was spent. Is METABANK doing this purposely or are they hiring incompetent people who just happen to accidentally make money for METABANK? We have observed this situation at MetaBank before.)

50 bucks magically gone Netspend blamed the gas station. I bank using the Internet with MetaBank.

(Please note that METABANK also charges customers who phone to ask what their balance is. This is the biggest nightmare for consumers that we have ever seen.)

 

They charge a transaction fee for swiping the card also I used it at a gas station I had a $65 balance. I spent $15 and now my balance is $15.
50 bucks magically gone and  Netspend Meta Bank blamed the gas station.

I got the receipt and Netspend pretty much told me to screw off.  (This is the kind of customer service that we have encountered before and complained about over and over again.)

That’s not the first time they have pulled this and now I cant get my money back. I have been ripped off by Netspend Meta Bank as they have nickel and dimed me again.

(We sincerely hope that you will complain to every media outlet in your area and to every elected official for your area. May what happened to you never happen to another person)

 Marketing is basically Meta Bank’s major strength just behind collections. We find METABANK’s advertisement placement to be questionable.

Making a budget, Paying using only cash… Easier and safest approach at this time

Budgeting simplified to allow us to save and to spend using cash only!!!

10 Ways to Simplify Your Budget

Every Tuesday is Finance & Family Day at Zen Habits.

I’m always looking for ways to simplify my finances (I’m weird like that, I know), and recently I’ve been scrutinizing my already-simple budget to make it even simpler.

I thought it would be helpful to share some of the ways to make your budget as simple as possible.

The goal is to

  • reduce headaches,
  • eliminate the need for complicated tracking schemes,
  • and reduce the time you spend on your budget and finances to about 15-20 minutes per week.

I can’t claim these ideas are original, or that I haven’t discussed them in various places before, but in my experience, they work. They’re simple and powerful.

Let’s first look at setting up a budget.

If you haven’t done it yet, it’s probably because budgets seem intimidating to you, or they are too much hassle to set up and maintain.

Those are both valid points — which is why you should follow this simplified plan if these things apply to you. Now, there’s plenty of fancy software out there for setting up budgets, but I don’t think they’re necessary. A simple spreadsheet will do — and if you can create a SUM formula to add up the total of a column of numbers, you have all the spreadsheet knowledge necessary.

1. Create a simple spreadsheet for your budget, if you haven’t already, and start by listing your income and your monthly expenses. Estimate, in round numbers, how much you spend on each expense every month. You can adjust later, but it’s better to err on the side of too high a number, rather than putting a low number and breaking your budget.

Now let’s look at ways to create a simple budget:

2.  60 Percent Solution. There are many ways to structure your budget, but the simplest I’ve found is the 60% solution. Basically, this budget asks you to fit your regular monthly expenses within 60% of your gross income, so that you have room for savings (long-term and short-term), retirement and spending money (“fun money”). These are the things that most often break a budget, because most people don’t budget for them.

Now, your percentage will vary, but the percentages given here are just rough guidelines:Fewer categories.

A lot of budget software asks you to fill in a million categories and subcategories. Those can be useful if you want to track all that stuff, but I don’t. I recommend simplifying: just use broad categories like food and gas and spending and utilities. Use what works.

  • 60 percent: Monthly expenses — such as housing, food, utilities, insurance, Internet, transportation. This is the part most commonly thought of as a budget.
  • 10 percent: Retirement — and if you’re doing it right, this is being automatically deducted from your paycheck for a 401(k) investment.
  • 10 percent: Long-term savings or debt reduction. It’s best to invest this in something such as stocks or an index fund, and this can serve as your emergency fund. But if you are in debt (not including a home mortgage), I would advise that you use this portion of the budget to pay off your debts, and even draw some from the other categories such as retirement to increase this to about 20 percent for now. Once your debts are paid off, you can switch this to long-term savings. You still need to have an emergency fund, but while you’re in debt-reduction mode you can either create a small, temporary emergency fund out of the money from this category or the next.
  • 10 percent: Short-term savings — this is for periodic expenses, such as auto maintenance or repairs, medical expenses (not including insurance premiums), appliances, home maintenance, birthday and Christmas gifts. For this savings account, be sure to spend the money when you need it — that’s what it’s for. When these expenses come up, you will have the money for them, instead of trying to pull them from other budget categories.
  • 10 percent: Fun money — you can spend this on eating out, movies, comic books — whatever you want. Guilt free.

3. Pay bills online. As much as possible, pay your bills online. These would be most of the bills in the first category above — utilities, rent or mortgage, cell phone, Internet, etc. If you can’t pay electronically, have your bank send out a check to the vendor. Make these payments automatic, so you don’t need to worry about them.

4. Automatic savings. Make your savings automatic as well. Every time your paycheck is deducted, have a scheduled transaction transfer a set amount from checking to savings. Use a high-yield online savings account such as Emigrant Direct, HBSD, or ING Direct.        [I am not familiar with any of these companies so I cannot endorse them…. They were in the original article… Please note though that you are not being sent to bank at METABANK. There is a very good reason for that.]
5. Cash. For everything else, use cash. If you’re doing automatic bill payments and savings deductions, the only things you’ll likely need cash for are gas, groceries and fun money. Withdraw these amounts in cash twice a month, rather than using checks or credit cards. The reason is that it’s simpler — with cash, you don’t need to worry about overspending, or tracking how much is left in that category. You can see how much is left. Leave the credit cards for when you absolutely need them — traveling, for example.
6. Envelopes. If you use cash for three categories, for example, use three envelopes. This is an old-fashioned system, but I use it because it works. I have an envelope for groceries, gas and fun money. If I’m going grocery shopping, I bring the groceries envelope. I know how much is left in the envelope before I go grocery shopping. I spend the cash for groceries, and then can easily see how much is left now. Simple, and no tracking necessary. When the money is gone, you’ve spent your budgeted amount. If necessary, you could transfer cash from one envelope to another, and there’s no need to adjust your budget.
7. 15-20 minutes a week. Now, the budget and spending plan I’ve outlined above is fairly simple and headache-free — but you shouldn’t assume that it doesn’t need any maintenance.
You should devote 15-20 minutes a week to ensuring that your finances are in order. Just this little amount of time each week will greatly simplify your financial life, reduce headaches, and prevent any messes from occurring later. Set a day and time when you take a look at your finances each week.
Set aside 30 minutes, just to be safe. Now take 5-10 minutes to enter your transactions into your financial software (I use MS Money, because it came with my computer, but a spreadsheet or other financial software will do fine).
If you’re following the plan above, all you’ll need to do is go online, look at your bank account, and enter your deposits, bills paid, ATM withdrawals (only do this twice a month!), and any other fees. It shouldn’t take long.
Now spend another 5-10 minutes to review your budget and make sure that all bills have been paid that should be paid. If not, pay them.
It’s that simple. You’re done. Now go back to reading your blogs.
8. Fewer accounts. Some people have complicated systems set up with lots of different accounts. I say simplify. You don’t want to be checking a million different accounts. You should have one checking account and one or two savings accounts (one for emergency fund and one for periodic expenses). You could have a bunch of investment accounts if you want, but I’ve found it simpler to just have one. I lose diversity, but my fund is already pretty diversified.
9. Dump credit cards.
[Dump all  bank cards period…. Get rid of all those plastic nooses!!!!] Multiple credit cards are also a headache. Simplify by just having one. Or do what I do — have none.
This will draw the usual outraged or preachy reaction from those who really love their credit cards, but I don’t care.

 

I don’t like credit cards. Call me old fashioned.

 

They charge high interest and they’re potentially dangerous (if you run up a high bill and an expense comes up that you need to pay for which means you can’t pay your credit card bill on time, you now are stuck with high-interest credit card debt).

 

Use a debit card if you need to.

[NO, NO, NO!!!!!  

……We cannot advise using a debit card  either because this amounts to being an interest free loan to a bank and often the consumer is charged activation fees for these cards on top of giving out an inbterest free loan…

…This is the biggest gimmick to come about in centuries… Clever marketing makes the debit card sound like a way to keep yourself from over spending, but the way that METABANK operates internally means that customers are kept from being able to access their own money when they really need it. Some have complained that they had to get a loan to even be able to pay routine monthly bills. METABANK is operating  a fraud on their customers. They lied to me about why they felt they should keep me from accessing my own cash money…. METABANK made themselves into the “PREPAID CARD POLICING SYSTEM.” However, it is METABANK who is doing a major scam…..

…All that we can do is to warn others not to use any kind of METABANK PRODUCT]

10. Pay all bills at the same time. It often just takes a simple call to get a vendor or creditor to change the due date on your bills. If you can get all your bills to be due on, let’s say, the 10th of the month, you can do all your bill paying at once. For some people, this will mean they will need to do a bit of scrimping to get ahead enough so that they can afford to make all their month’s payments at the beginning of the month, but it’s worth it. You can pay all your bills and be done with it.
[Because the product that METABANK, a PREPAID CARD, didn’t work at all from a consumer’s perspective for us and many others who complain regularly about how they have been kept from being able to access their own money once they gave METABANK cash money to place on a prepaid card, we feel compelled to alert other consumers that the METABANK PREPAID CARD isn’t good for customers/consumers.]

“Remember the famous marshmallow experiment”

The Secret to Saving for a Rainy Day

By KIMBERLY PALMER
July 19, 2011
How connected do you feel to your future self? It might seem like a strange question, but the answer determines how likely you are to blow your money today or save it for later.

A new report from the Columbia Business School and University of Chicago Booth School of Business reveals that consumers make money choices based on how connected they feel to their future identities—and that it’s relatively easy to manipulate those feelings.

Remember the famous marshmallow experiment, where Stanford researchers offered children one marshmallow now, or two marshmallows later?

The children that opted for two treats later were more likely to be successful in life, suggesting that the ability to defer gratification is a valuable trait to have. This new report, published in the June 2011 edition of the Journal of Consumer Research, expands those findings to explain what causes some people to defer gratification and others to gobble up their marshmallows—or spend their money—as soon as possible.

The two researchers, professors Daniel Bartels of Columbia and Oleg Urminsky of Booth, asked graduating seniors at a Midwest university to read one of two statements:

The first emphasized how big of a deal it was to graduate and how much they would change afterward.

The second one did just the reverse, emphasizing that one’s core identity changes very little throughout the course of one’s life.

Then participants were told they could receive a gift card right away, or a bigger gift card later.

The results were clear: Students who read the statement emphasizing continuity in one’s identity were more likely to elect to receive the larger gift card (worth up to $240) later; those who read the statement focused on change were more likely to opt for the lower-valued gift card (worth $120) immediately.

In other words, people seem to be very easily manipulated into feeling either more or less connected with their future identities, which in turn influences whether they delay gratification or not.

It’s easy to imagine that flexibility being used for nefarious purposes: Companies could get you to spend more if advertisements convinced you to first feel less connected to your future self, for example.

But these findings also have extremely useful implications for anyone who wants to save more for a rainy day (or retirement), stop spending so much, or just practice more self-discipline.

To convince yourself to delay gratification to achieve any of those goals, the researchers have a relatively simple solution: Take a moment or two to meditate on your future self, and just how similar it is to your current self.

As the researchers put it, “[S]imply…maintaining a sense of connectedness to the future self may help resolve these dilemmas, yielding more farsighted choices.

Rather than employing guilt or complex incentive schemes pitting the interests of future and current selves against each other, simply fostering the sense that what matters most in defining us persists over time may represent a powerful means to help us persist in achieving important goals.”

That kind of future-focused thinking might be especially important during major life events, such as college graduation, marriage, and divorce, when people are particularly vulnerable to feeling disconnected to their future selves.

Some consumers, however, have the opposite problem. They are so good as saving for a rainy day that they forget to enjoy the current one. Ran Kivetz, a business professor at Columbia University, has identified the concept of “self-control regrets,” which describes what people feel if they deny themselves some indulgence that they later wish they had sampled. “People feel guilty about luxuries and it’s hard to justify them, so they under-consume them,” he explains.

Over time, Kivetz says, guilt over indulgences tends to dissipate, while feelings of “missing out” on a pleasurable experience or purchase remain.

That explains why, five years after deciding against taking a wine-soaked cruise to Italy, for example, one might wish he had gone.

So what is the “right” amount of indulgence?

How do we know if we are truly being smart by avoiding a purchase, versus inflicting unnecessary guilt upon ourselves?

Kivetz says there’s no easy answer, and that not surprisingly, it depends entirely on the individual. In other words, each person has to decide for himself.

Kivetz recommends making decisions with the long term in mind.

Ask yourself, “How will I feel about this many years down the road? Will I wish I had made the purchase?”

In other words, the solution is the same whether you are prone to over-spending or under-spending: Take a moment to think about your future self. 

One day, you’ll thank yourself for it.

Kimberly Palmer (@alphaconsumer) is the author of the book Generation Earn: The Young Professional’s Guide to Spending, Investing, and Giving

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Please know that the CEOs of METABANK are spending all of their time and energies looking for ways to make money for themselves so they can insure their own future. Unfortunately, our experience is that METABANK’s success is at the expense, and through the abuse of their customers. Potential METABANK Customers are being cautioned and warned by our previous experiences using METABANK’s PREPAID CARD to not be mislead by their publicity. METABANK’s publicity is deceptive and misleading.