Meta Bank website posts information up-date about i-Advance and the Office of Thrift Supervision

This information was posted on a Meta Bank website.
[The problem was that Meta Bank was skirting all laws and loop-holes that they could find just to get more money fast.
Why would we bank with Meta Bank if they had always been out to scam consumers in the first place? Merely doing business with Meta Bank who had a prepaid debit card that may have worked as a good idea, but Meta Bank exploited that card’s potential. If someone changes their name, are they still the same person? If a bank changes its name and says that they are doing things differently once they have been caught by an agency with some authority, why hadn’t they done this before? I find it far too difficult to be able to believe anything that comes out of Meta Bank, no matter what name of their operation may be. Their current advertisements look remarkably like their old advertisements.]
June 08th, 2011

The Office of the Comptroller of the Currency (OCC) issued a proposed rule that will allow credit products to return to debit cards.

I have suspected that the credit issue was far from resolved. The Office of Thrift Supervision (OTS) issued a directive last fall that forced MetaBank to pull its i-advance product. I-advance was a short-term credit product offered to customers that attached a regular direct deposit to their debit cards. The costs were high – about $2.50 for every $20 for up to 35 days.

The OCC rule provides guidelines. The guidelines set ground rules for credit. Notably, they don’t create explicit bars about pricing, about usage, or about ability to pay. The OCC is going to let banks establish those practices. Having set that in the marketplace, the OCC is reserving the right to intervene.

Here are the highlights:

  • Issuers are responsible to see that consumers get disclosures on the cards, and that they are told about alternatives. Left unsaid is if the issuers will be responsible for the actions of the companies that distribute these cards. NetSpend cards had i-advance and they are marketed in pawn shops, payday stores, and other less-than-ideal environments. The FDIC made refund anticipation loan bank partners responsible for the actions of tax preparers. That ultimately became a sticking point between the FDIC and Republic Bank. The OCC proposal isn’t clear about that.
  • Issuers must observe all relevant laws that govern the provision of credit. This would include the Federal Trade Commission Act, the Truth-in-Lending Act, and the Equal Opportunity Credit Act. This is important, but it should go unsaid. We hardly need a regulator to say that existing law still applies.
  • No automatic enrollment. This means that customers won’t be given cards with credit unless they initiate the process of getting credit. That sounds good, but this is a non-change. Customers had to enhance their existing MetaBank debit card to get credit. The main requirement was that the customer set up direct deposit on to their card. This was an absolute must to make the system work in the first place. A payday loan isn’t made without a deferred deposit, and an i-advance needed a future deposit. The OTS squashed that procedure. The OCC is making it a possibility again. Let’s concede that the OCC is reserving the right to supervise how it is done, but even so, it is a case of letting the cat back out of the bag.
  • Customer must demonstrate ability-to-pay. Ability to pay is an important principle in any gauge of safety and soundness. It was a principle that was largely ignored during the era of subprime mortgage lending. This needs much more clarity. How will the calculation be constructed? What characterizes a level beyond a reasonable degree?
  • Prudent limitations should be set for credit extensions, customer costs, and usage. This is another important principle. If the OCC implements this principle the right way, then it protects the consumer against some of the abuses that attend other problematic credit products. Rolling over loans is an egregious problem with payday lending. While the literal mechanics of a loan that is repaid by the next direct deposit would appear to eliminate roll-overs, the on-the-ground likelihood is that many consumers will get out of the hole that they are in after paying that first fee by taking out another advance on their next direct deposit.
  • Banks must monitor volume of deposit-related credit products, customer usage, and revenue produced. Banks will be monitoring all of these anyway. Unsaid is whether or not the banks will have to disclose those findings, either to the SEC if they are a publicly-traded company, or directly to the OCC. The OCC doesn’t have a say on what the SEC requires. Moreover, a rule that requires monitoring is essentially a rule that precludes any kind of enforcement action. The rule says that you have to notice how your business is doing.

I am currently waiting for further clarification on these questions from the OCC. I hope that there is more reason to be optimistic.

The OCC approach is hands-off. They deserve credit for acknowledging that upfront. “This approach,” says the language in the Federal Register, “provides a high degree of flexibility for banks to structure and operate their programs in a prudent and safe and sound manner that provides for fair treatment of customers without dictating specific product terms.”

If I was working at MetaBank, I would be pretty thrilled. The OTS made MetaBank shut down the i-advance. Well, the OCC is going to take over the supervision of financial institutions that were formerly regulated by the OTS (with a few exceptions.) This would seem to give MetaBank the space to re-open the i-advance.

The new proposal will also set parameters for overdraft.

“Instant Guaranteed Approval* No Credit Check, No Security Deposit” – Meta Bank promises but can’t deliver in reality, This kind of thinking is what caused the housing market to crash and put the USA into an economic downspin

 Instant Guaranteed Approval* No Credit Check, No Security Deposit
– FREE Direct Deposit – Easy and Immediate Access to Your Paycheck
– FREE Money Transfers to Other Facecard Members – No More Wire Transfers
– Pay Bills Online – No More Late Payments, No Stamps Required
– Receive $15 of Extra Value on Average Per Month Via Prewards, Electronic Coupons Loaded Directly to Your Card

 

[This gives Meta Bank far too much access to your account and control of your money. What should be a service has been abused within Meta Bank. They lie to their customers. Meta Bank doesn’t serve their customers, they abuse their customers. Overtime, and through great observation, we have not yet noticed any real change in Meta Bank’s internal practices that will allow us to endorse even banking with Meta Bank. Investing in a bank that operates like Meta Financial/Meta Bank is a poor idea since they are practicing skills that will only work for making a quick profit, for themselves a quick profit, but not for partnering companies nor necessarily for investors either. Giving credit to someone who has a poor credit history is not helping the American economy. Meta Bank is not providing a genuine service. It is how they get customers and then abuse them by placing them into a locked in system of economic servitude, furthering the economic problems that allowed them to consider using Meta Bank products in the first place. Corporate partners will end up losing their customer base and not increasing it in the long run since eta Bank will ruin that company’s credibility. Meta Bank’s failure to find internal controls that would protect consumers and bring partner company’s a solution they would find genuinely beneficial to their long term growth are Meta Bank’s downfall. Their downfall is in the way they think and continue to operate so that no real change can be found from within. Meta Bank is blinded by their own philosophy. What will it take to get proper reforms when Meta Bank is unable to see themselves as being immoral in their philosophy? The public must be warned about Meta Bank. How many other banks and companies have followed Meta Bank’s action plan? It is short-sighted and dooms them to failure. I can only urge people not to engage in doing business with Meta Bank, but it is for the general public not to allow themselves to be blinded by Meta Bank’s glowing publicity. The choice is for all of the general  public to work to get the necessary changes that will genuinely improve the US economy and the global situation. Please heed this message.] 

[Meta Bank took $5,000. 00 in my cash money and lied to me so that I couldn’t access my own money. I was forced to live more like a homeless person while on vacation in Europe. When I returned, Meta Bank lied to me about the events that happened. They were in the midst of a lawsuit for CD Fraud which they pushed off onto one employee. What were her supervisors doing for an extended period of time? How did the bank examiners miss this unless someone else was helping to cover it up? I began to do research and found that Meta Bank using many different names scams their customers on a regular basis. Laws need to be properly enforced or reformed so that the consumer can make wise and informed decisions based on genuine and clear information. The lack of having any kind of protections in place for us as consumers is what caused the housing market to fall and Meta Bank continues the practices that contributed to this kind of irresponsible lending. This is what needs to stop and to be stopped by those people who care.]

customer-service problems that infuriate people most – What does Consumer Reports say about META BANK and VERIZON WIRELESS?

In this report Overview July 2011 Ratings What makes for good service Are consumers too whiny? America’s top gripes How to rattle a company’s cage Consumer Reports tests itself America’s top gripes Last reviewed: July 2011 This article appeared in July 2011 Consumer Reports Magazine.

We surveyed almost 1,000 consumers nationwide to find the customer-service problems that infuriate people most.

Respondents rated 12 practices on a scale of 0 (not annoying at all) to 10 (tremendously annoying). Differences in scores of 0.4 or less are not significant.

The inability to speak with a real person on the phone was especially irritating to women and respondents 50 and older.

Women were also more likely to be annoyed by unapologetic employees, the need to wade through automated phone-menu prompts to get help, and an inability to find a salesperson in a store.

Men were more likely to be annoyed by customer-service sales pitches for unrelated goods and services.

The youngest consumers in our survey, those 18 to 34, had the lowest tolerance for repair people who didn’t show up on time. Thirty-five percent were tremendously annoyed by that situation, at least 10 percent more than for any other age group.

 

My complaints would concur with all of those in every demographic mentioned above.

META BANK charges customers if they phone them more than once a month.META BANK holds consumer’s money on cards, meaning that they have free use of the consumer’s money and can limit consumer’s from accessing their own money. This means that META BANK is being given a free of interest loan by their customer base for which they yet again charge their customer base, beginning at $4.95 per month just so META BANK can hold onto and control their customer’s money.

Verizon cut off our cell phone service after we had paid. Using a Verizon Cell phone, I was prevented from phoning the store where I had paid my bill. Verizon kept texting me, but doesn’t allow the customer to text back. Verizon WIRELESS wanted  us to pay twice for the same month due to bookkeeping problems in their own system. If you get a real person, they work on commission and must sell you a product or service just to make any money.

Both META BANK and VERIZON create contractual agreements that serve only their needs and which do not benefit the consumer. These companies reserve the right to change their policies at any time without warning.

Read carefully the food content labels on all food products that you buy and take out the time to find out exactly what all of those foreign, strange, big words really mean. Don’t look on the website of the company promoting that product; they will give you some correct facts and then offer you the only solution to resolving your health problem is to buy and consumer their product. The problem is that the wording appears to be educational and correct; that is right up to the point that they tell you that only their product will resolve your problem.

If you look carefully, this is how META BANK markets as well. Consumers are targeted and marketed to according to their demographics which have been studied thoroughly both by META BANK and VERIZON WIRELESS. This isn’t so they can give the customer better service. No, no, no, that isn’t their purpose; they are self motivated. Self-motivated to scam and to con any potential customer, but genuine customer service simply doesn’t exist.

Don’t think for one moment that it is because this is a new practice or that the government has imposed new laws on them that confine these large corporate entities!!! These large corporate entities like META BANK, which uses many different names and which markets its product through other partnered businesses where you may already be shopping, and VERIZON WIRELESS have studied all of the laws that govern what they do, but they don’t apply them in a way that is remotely consumer friendly. Au contraire, large corporate entities will tell you that there is  no law stopping them from doing what they are doing. Low ranking employees in these large corporate entities who have to face the public bear the brunt of the policies of the company; however, many of them don’t fully understand what is really happening. Talking to their phone representatives is an exercise in futility and down right frustrating to the point of becoming exasperated since nothing can be resolved.

 

Consumer Reports has found even worse companies than Verizon and apparently META BANK which may be because META Bank uses so many different names and cater to the underbanked so they would not be reporting to Consumer Reports.

“Subprime lending” for the most part is a term that floats over our heads until we come face to face with META BANK as they have expanded their prepaid cards in an effort to garner more “middle class” customers. Being in the middle class in the United States is now being in a financially fragile position; we are being bombarded left and right by scam artists in the corporate world.

There is a real blurring between publicity and reality that is part of the scam.

 

America needs businesses that are owned and operated by individuals. Americans need to bank at a locally owned bank where they can walk in the door at any time, and be encouraged to save.

I shutter to think that these large corporate entities that have scammed American citizens so shamelessly are figuring out ways to enter into our schools, purportedly as educational assistance, but this is only giving them more access to their real targeted  up and coming market, our children, our future, and they are after them. Keep all of these influences out of our schools.

Corporate America is targeting children in schools in order to cultivate new markets. Be wary of the source of money that you may receive in grants for education in your city/state/country. They are simply trying legitimatize their actions; there is nothing honorable about these entities that scam part of our society already.

If these companies lie to us as their consumers, what will the future be like after they get into our schools???

Consumer Reports Annual Survey was a disappointment in the way that it was organized and worded. This is unfortunate since the real culprits are or will be allowed to continue to perpetrate their scams.

META BANK’s Biggest scam: “Once direct deposit is added to your card the only fees you pay is a monthly maintenance fee of $4.95.” META BANK is in full control of all of your money and has free use of it, but a customer has to pay at least $4.95 per month, until she encounters overdraft fees and other hidden fees

 

Tashina wrote: “This product is great! I’ve been a customer for a little over 2 years. Once direct deposit is added to your card the only fees you pay is a monthly maintenance fee of $4.95. I miss the iadvance loan- their rates and time limit were so much better than those pay day loans where they charge you weekly.”

Reply to TASHINA,

META BANK frequently gets companies to promote their bank cards. Consumers have discovered that the clerks who are asked to promote the gift cards, prepaid debit cards put out by META BANK are often also urged to sell more and more of their cards via a competition that their bosses urge them to get involved in after having made them a gift or bonus of some kind using a META Bank prepaid card. What the clerks don’t know is that META BANK then gives the customers, perhaps their long standing customers, extremely poor service, lies to them and fails to address any of their real concerns. Why should META BANK address the customer’s needs or concerns once they have full control of their money? This is where and how META BANK is a scam and how they will actually run off any company’s former customer base that may have existed. META BANK excels at marketing, but they aren’t about service to customers. The companies that often may choose to be taken in by META BANK most likely are courted by META BANK who is really doing a serious sales pitch. If this company is actually on the brink of failure, META BANK is not actually a real solution for their long term growth. Any company thinking that using the kinds of services that META BANK is offering should be most wary. They may experience a brief period of improved collections, since that is the other area where META BANK excels (Strong arm collection agency techniques), but this will be off putting to former customers who object to the mafia like techniques used by META BANK. Also the fact that META BANK lies and makes our own money inaccessible to us as consumers is a great disadvantage for holding on to customers. Partner companies also need to be forewarned not to do business with META BANK or any company like them. A monthly maintenance fee of $4.95 is ridiculous; this is not the American dream for consumers. Comparing META BANK’s services to PAYDAY LOAN is comparing one con artist with another; don’t do business with either place. I was really badly scammed by META BANK. This inspired me to do research into how META BANK operates. I found many horror stories about META BANK. Please do not push their services off onto your customers.

 

By the way, other customer reviews of Indigo by META BANK have shown that the card was awful.

“Pay day loans” is under scrutiny in many places since it is one of the most predatory lenders out there.

 

META BANK announces in clear terms that they are not customer oriented; unsuspecting companies using their services will end up losing customers who are scammed by META BANK; Improving Customer Service simply doesn’t exist, isn’t a priority; META Bank announces their motives for failing to address consumer concerns and needs; As consumers, though, we ask why is it necessary for META Bank to lie to us once we are their customers? Poor management or real scam artists thrive within META BANK – Please be warned

4/6/2011

Meta’s Senior Vice President of Agent Products, Mick Conlin featured in Paybefore article

Meta’s Agent Bank prepaid program was featured in the top story of the April 2011 Paybefore Update. The article, titled “FIs Look to GPR Cards in Changing Market”, explores the current research and strategy of how financial institutions of all sizes are offering prepaid products to their customers. Mick Conlin, Meta’s Senior Vice President of Agent Products, is interviewed and states, “When positioned as part of an overall product strategy, prepaid can help drive customer acquisition and retention strategies, reducing costs and providing more value over the life of the customer relationship.”

[META BANK has used many names by which and means through which they provide their same old scam]
[No mention is made of improving customer service, just of their own potential for financial gain. META Bank will drive away your customer base for a quick gain. Also please note that META BANK has used many names by which and means through which they provide their same old scam]

[“prepaid can help drive customer acquisition and retention strategies, reducing costs and providing more value over the life of the customer relationship.” – Translated into everyday English, META BANK’s prepaid bank card is a very bad idea for consumers. Companies who take on this program will run off former customers. Is that what you, as a company really wants to do? META BANK is all about marketing, but very short on real customer service; Many,many customers have logged complaints.]

[Reading between the lines is very easy in this entry from META BANK directly. There is nothing in this plan to actually serve customers. Any business needs to make a profit, but it should be for a real service that they provide to their customer base. META BANK is all about grabbing as much money for themselves as quickly as possible. Rules are only applied for their benefit.]