Xoom and Meta Bank are one in the same

Money never received

Complaint Rating: HIGH

Company information: xoom is Meta Bank

New York United States

I recently used xoom.com to transfer a sum of money between mu US bank account and my account in the EU. I received an email five day after the initiation of the process to inform me that the transaction was complete. However, the money was not in my account in Europe nor had the bank any information on any incoming funds. Having contacted xoom 4 times, nothing has been done. They constantly tell me that the matter is with head office in California yet cannot put me in touch with the office in California. They have no follow up and are most unhelpful. I went to my bank in the US for help and they provided me with the tracking number of who and when the money was taken. The money was extracted by META BANK in Iowa. I contacted them twice and after much persistence (At first, they claimed that they don’t work with Xoom any more -lie), they took my number and said they would follow up. The fact is that they withdrew the money from my account by XOOM and are implicated as a result. Funny how they try to lie and cover up for XOOM. XOOM STATE THAT THEY CHARGE 4.99. THIS IS TRUE BUT THEIR EXCHANGE RATES ARE THE WORST. On the website xoom maintains that they have a conversion link but there is no info. regarding conversions on this page. I can tell you that in addition to the 4.99 they receive, they also 60 dollars on exchange (in my case ayway). THEY ARE ABSOLUTE FRAUDS. DO NOT GO WITH XOOM AT ALL. YOU WILL BE SORRY. STICK TO YOUR BANK. One representative at 8 AM informed me that systems were not operating in California until 9 AM so he wouldn’t be able to check anything. We ive in a digital age where 24 hour banking is possible. DO NOT GIVE THESE GANGSTERS YOUR BANK INFO. THEY ARE THIEVES AND LIARS. META BANK ARE THE SAME. I taking this mater to my lawyer and I am gonna sue their asses along with META BANK.

Comments

United States

Scam & Fake Checks

Xoom – XOOM Money not received

Xoom – WILL NOT RETURN MY MONEY

Xoom – Rip-off / Incompetence

Xoom – SCAM

Xoom – Money send to China GONE – BY XOOM

Xoom – Delayed Transaction

Xoom – No Refund

Xoom – Horrible service

Xoom – MOney never delivered

Xoom – Unreliable

http://www.complaintsboard.com/complaints/xoom-c306724.html

Xoom Complaints

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Xoom – California

Posted: 2008-05-26 by Tina

https://www.xoom.com/sendmoneynow/track-transaction?trackingNumber=X061887630940393

Search results 164 matching “XOOM”
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Xoom (Complaint)

Posted: 2008-05-26 by Tina
[send email]
Xoom suck!
I used XOOm to send money to my family in Vietnam and it took 13 days for the transaction!!! I asked, asked, and asked the customer service what happened and their responses DID NOT ANSWER my question. There was a mistake on the recipient telephone number but I corrected immediately and XOOM confirmed to update it…

Xoom (Complaint)

Posted: 2010-03-16 by
Suresh 2010
XOOM Money not received
One of my client in USA sent money via XOOM. https://www. xoom. com/sendmoneynow/track-transaction?trackingNumber=X061887630940393 Still money not received my Indian BANK. If i send mail about to know the status, they didnt response proper. VERY VERY POOR SERVICE !!! UNDER NO CIRCUMSTANCES SHOULD YOU DO ANY BUSINESS WITH XOOM…

Xoom (Complaint)

Posted: 2010-03-06 by
lim22
Money send to China GONE – BY XOOM
XOOM customer servise sux and a long wait in line, the money i sent haven’t arrive in 2 weeks, and i ask for the transaction # when they bank in bank of china, and they don’t even have the transaction number. ?!?! they want me to provide them the bank statement for the Bank i deposit…

Xoom.com (Complaint)

Posted: 2009-10-13 by
sidsogue
xoom.com
xoom. com is dumbbest and big ass scam dont send money in this scam by xoom. com they get your money and your recipient will not get the money truly reliable xoom scammer…

Xoom.com (Complaint)

Posted: 2009-06-02 by
Travis
Xoom.com is a scam
I never used xoom. com but someone used my bank account and transfer money to Vietnam with xoom. com. I was trying to contact xoom. com and resolved the issue. They were very unprofessional and unhelpful. Xoom. com is a scam and helping criminals stealing money! Never use xoom. com…

Xoom.com (Complaint)

Posted: 2009-01-20 by
Travis
Stay away from Xoom
I used to xoom to send some money using paypal last year. A while later, somebody used my paypal and xoom and sent almost $1000 to someone in Vietnam. Luckily, I noticed very soon and tried to contact xoom. They were neither professional nor helpful in the all thing. Finally, I got the thing resolved through Paypal and BOA, but it was a lot of hassle…

Xoom.com (Complaint)

Posted: 2008-12-10 by
Xoom victim
Xoom is not safe. Dont ever put your bank account info
DONT EVER USE XOOM unless you want your bank account to be hacked. I have used xoom around 5 times and there was no problem first. Then today, I got a bank alert that an electronic draft was deducted from my bank account and it originated from xoom for 1000 dollars. What the fuck. I did not make a transaction and I am only using one computer…

Xoom.com (Complaint)

Posted: 2009-11-13 by
BeamBom
why no xoom service in Viet Nam
Few months back, Xoom was service which i transferred money from Sri Lanka to Viet Nam for my mom who is living there. And this is good service and really easily, quickly for my mom to get cash from me. This time, she is needing some more money, but i can’t send her, because Xoom’s customer service said: they closed this service in Viet Nam, Why is that? How can i transfer money to my mom quickly? “Note: We don’t have global transaction from Sri Lanka”…

Xoom (Complaint)

Posted: 2009-05-25 by
robbiecan2009
xoom
I have been using Xoom for sometime now and until my last transaction I have been pretty well pleased with them. My last transaction, I decided not to do the transaction and asked that it be stopped and have my monies sent back to me. I filled out necessary info form and was told that as soon as the partner in other country was notified the transaction would be done…

Xoom.com (Complaint)

Posted: 2010-01-20 by
genesmasher
Most deceiving and incompetent service provider ever
USE WESTERN UNION – AVOID XOOM AT ALL COSTS !!! Tried to transfer money from bank account in USA to bank account in Japan. First transaction went through automatically (account verified, money withdrawn), but the money never reached the destination account. HUH??! THREE WEEKS LATER, after numerous email and phone calls, all the way up to the VP, Customer Operations, finally made them move their asses to find out what the reason for delay is…

Xoom (Complaint)

Posted: 2010-01-05 by
loveprevails
SCAM
the Philippines with Xoom and it was fast. Then we sent money to Canada. $500 & this was sent on Dec. 21, 2009. The amount was taken from our bank in the course of one day. It got to the Canadian bank on Dec. 31, 2009 and it was canceled because they said the account number was wrong or something…

Xoom Money Transfer (Complaint)

Posted: 2009-11-08 by
Sajith
Poor Service
money transfer though Xoom Money Transfer ( www. xoom. com ) these transactions were canceled by xoom verification team. Its been more than a week now and clients today complained about xoom not refunding their money back. I was a regular customer of xoom in 2008 i have done 31 transaction in 2009 i have done 10 transactions…

Xoom Money Transfer (Complaint)

Posted: 2009-08-13 by
re_phil
Scam – Ripped Off
A few months later, Xoom sent us a code to waive charges and allow us to send a free transfer. We thought, well, let’s give it another try, used the EXACT same details we used before, applied the code and received a confirmation that the money was transfered. A day later, we received an email that the money cannot be delivered because of fraud…

Xoom.com (Complaint)

Posted: 2009-05-23 by
angrymom
Terrible costumer service + thieves
PLEASE STAY AWAY FROM XOOM. COM…

Xoom.com (Complaint)

Posted: 2009-03-30 by
Marco30
they ask for documents with REAL NO
suggest you to AVOID xoom. com they will ask you to send documents for verification when they don’t need i have sent a payment from my credit card to my bank account (same person) and they asked to send a copy of documents, and other statement so i think that they are very CONFUSED they told me that they want to verify that i’m the person that i sent the payment they CANNOT even understand, that if someboddy send a payments to his own bank account, NO VERIFICATION IS REQUIRED FOR THIS TRANSFER THEY WANT TO MAKE SURE IF I HAVE AN AUTHORIZATION, FROM “MYSELF” TO SEND A PAYMENT TO MYSELF? YES I TOLD THEM “YES I HAVE SENT AN EMAIL TO MYSELF, AND I HAVE AN AUTHORIZATION FROM MYSELF TO TRASFER THE DOLLARS” THEY REPLIED LIKE A ROBOT ” WE NEED THE DOCUMENTS AND BLA BLA” so if you DO NOT want to WASTE your time DO NOT USE XOOM…

Xoom (Complaint)

Posted: 2008-08-07 by Jeff Olson
[send email]
Money scam
THEY (BANCO DE ORO – XOOM’S RELEASING AFFILIATE) ONLY GAVE HER PHP 6, 300. OUR CREDIT CARD HAS ALREADY BEEN CHARGED THE $250 + $14 TRANSACTION FEE + $8 FINANCE CHARGE, AND STILL, MY FAMILY HAS YET TO RECEIVE THE FULL AMOUNT UP TO NOW, AND IT’S ALREADY JAN. 2 IN THE PHILIPPINES. I CALLED THEIR CUSTOMER SERVICE AND THEY SAID IT WOULD TAKE 3 BUSINESS DAYS TO CLEAR THIS, WHICH IS BULL CRAP BECAUSE THEY ALREADY HAVE MY MONEY AND THAT MONEY WAS MEANT FOR MY FAMILY TO CELEBRATE THE HOLIDAYS…

Xoom Corp. (Complaint)

Posted: 2008-07-18 by Jack
[send email]
Unexplained delays in transferring money
Complaint against: Xoom Corporation 301 Brannan St Fl 5 San Francisco CA 94107-1849 Complaint Description: Reference transfer number: X031183585340213 I have been waiting over 15 business days for a deposit to take place from my account in the USA to my fiance’s account in the Philippines…

Xoom.com (Complaint)

Posted: 2008-05-29 by Raul
[send email]
Unreliable Service
I spoke to XOOM. com representatives to make sure that my party in the Philippines could pick it up within 30 minutes. Raymond from their approval department guaranteed that it will be ready in 30 minutes. When I didn’t receive a confirmation after 45 minutes, I called their approval deparment again and they tell me that it will be another hour…

Xoom Money Transfer (Complaint)

Posted: 2008-05-01 by Muhamad M.Faroqui
[send email]
False Promising and False Claims
came to know about xoom and thought of using it and when i sent $1000 to india it said send money to india for Instant Pickup and i hapily feeded all the information needed into the form and sent money online to india, then i received the message saying the payment is under process and will take atleast 4 days to get clear what the fuck is this, Now i call up customer care and i speak with Marissa Domingo and i guess this lady was in Philipines in their customer care center and she says it will take 4 days to get the transaction procesed and when i asked her to stop the transaction then she says refund takes 8 – 10 days what is fuck is going on with this company…

Xoom (Complaint)

Posted: 2008-03-26 by Mau Nguyen
[send email]
Money not received!
00 using Xoom money transfer services. As per tracking number X-03118-47921-66062 money was deposited in my National Bank of Canada but money never deposited. We contacted Xoom services by Telephone and by email but issue never solved. It took me a month the issue still there. Anybody interest to join with me to put them into the court, to stop them to repeat all the bad business activities and to protect the consumers? Goto see https://www…

Xoom.com (Complaint)

Posted: 2008-01-09 by Unhappy Customer
[send email]
I should’ve used Western Union
they (banco de oro – xoom’s releasing affiliate) only gave her php 6,300. Our credit card has already been charged the $250 + $14 transaction fee + $8 finance charge, and still, my family has yet to receive the full amount up to now, and it’s already jan. 2 in the Philippines. I called their customer service and they said it would take 3 business days to clear this, which is bullcrap because they already have my money and that money was meant for my family to celebrate the holidays…

Xoom Money Transfer (Complaint)

Posted: 2008-12-31 by
cdr@
money never got in the sender
dec19 2008 using this xoom money transfer. they saying its only an 1hr but money never got in my grandma hands and its deducted in that fast in my bank till now they never receive it yet when my sister call the customer service they was saying that there no rights to ask or give any confirmation number unless they are the sender…

Xoom (Complaint)

Posted: 2009-01-07 by
KansasEd
BAIT AND SWITCH – BAD SERVICE
THIS COMPNAY USES BAIT AND SWITCH TACTICS PLUS DELAYS PAYMENTS. AND ALSO WILL STILL TAKE MONEY OUT OF YOUR ACCOUNT EVEN IF YOU CANCEL A TRANSFER AND CLOSE YOUR ACCOUNT. THESE PEOPLE ARE NOTHING LESS THAN SCAM ARTIST HOLDING ON TO YOUR MONEY FOR A PERIOD TO GET INTEREST OFF IT.
BAIT …

Xoom Corporation (Complaint)

Posted: 2008-06-18 by Eden Waldhauer
[send email]
False advertisement
XOOMA (PRONOUNCED AS ZUMA) YOU ARE THE ANACONDA! THE DUMBEST WAY TO SEND MONEY! WESTERN UNION- KEEP UP THE GOOD WORK!…

xoom postal co. (Complaint)

Posted: 2009-08-31 by
pissed off and upset
not recieving payment as stated
this socalled service is the worst i have ever had to deal with, no customer response, they e-mailed me stating that i would recieve a money order within 48-72 hours, here it is a lil over a week later, and i havent even recieved an e-mail or anything just to let me know. this company shou…

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Xoom (Complaint)

Posted: 2010-02-03 by
xoomarethieves
Money never received
I recently used xoom. com to transfer a sum of money between mu US bank account and my account in the EU. I received an email five day after the initiation of the process to inform me that the transaction was complete. However, the money was not in my account in Europe nor had the bank any information on any incoming funds…

Xoom (Complaint)

Posted: 2010-01-29 by
James Cummiskey
Rip-off / Incompetence
Xoom has horrible customer-service. They are unreliable. They charge high service fees and hide most of it with terrible foreign currency conversion rates. More importantly, when they have problems, they blame other parties in the transaction (Paypal). Then, their customer service representatives misrepresent the truth, and fail to deliver what they promise…

Xoom.com (Complaint)

Posted: 2009-12-23 by
Disgruntled South African
Incompetance, Dishonesty, Aroogance
WILL COME FROM? TYPE XOOM COMPLAINTS IN GOOGLE AND SEE WHAT YOU GET. THAT WILL BE YOUR EVENTUAL UNDOING. IF YOU DON’T GET CLOSED DOWN BY THE DISTRICT ATTORNEYS OFFICE FIRST. TELLING ME THAT OUR CENTRAL BANK IS THE PROBLEM IS UNACCEPTABLE. IF THIS IS THE CASE REFUND MY MONEY SO THAT I HAVE AN ALTERNATIVE OPTION…

Xoom (Complaint)

Posted: 2009-11-15 by
Tominthephil
No Refund
I sent money via Xoom by Money Pick Up. After 2 Minutes it got canceled. I payed by paypal. The status in paypal is still open. All i get is automated emails by Shiva Prasad or Nishant Bhardwaj xoom customer service. First response Thank you for contacting us. We have sent your transaction to our Paypal account manager and she will be able to remove the hold on your funds…

Xoom (Complaint)

Posted: 2009-10-25 by
BenL51
Horrible service
I used Xoom. com for the first time (because of their low rates $4. 99) to send money to Mexico for medicine for a child. This money was needed immediately. However, I misspelled the middle name of the recipient by a couple letters, and the recipient could not get the money from the bank in Mexico (Bancomer, a greedy Mexican bank)…

Xoom.com (Complaint)

Posted: 2009-10-20 by
JenD
worst service ever
wow! i was deceived by xoom. com’s service. 1st transaction=good. 2nd transaction=went so well. 3rd transaction=horrible. i used the same method of payment as the previous ones. I sent it 10/14/09. my bank acct was debited the next day 10/15/09. i called their customer service twice or thrice and they advised me to wait until today, 10/20/09, because that’s the timeframe for clearing eCheck process…

Xoom.com (Complaint)

Posted: 2009-08-31 by
Anne de Leon
Fraud
Philippines through Xoom. com for two years now. I trusted them because they said their website is hack free and secured. Come Aug 24, I received an email stating thati have sent $2500 to somebody in Australia and was debited through my checking account. I was so devastated because this is a hard-earned money! I have never sent my very own family this big amount of a money and here comes a stranger, getting that much of money from me just like that! I have been hacked! Dont trust this company anymore, even though they are claiming that they are safe and that they put all the measures to keep all profiles confidential…

Xoom.com (Complaint)

Posted: 2009-04-01 by
jovena
bad service
transfer company “XOOM” would email or sent complain to our media people here (Filipino Channel) in US. I know that they are willing to post our complain, with thier help people should be aware for what kind of “hogus-bogos” this money transfer company is doing to thier customer…

Xoom Money Transfer (Complaint)

Posted: 2009-03-05 by
L Park
Unresponsive, irresponsible
I had a infuriating experience with Xoom recently, where I initiated a transfer (type: bank deposit) on Thu Feb 26, 10:42 PM PST. The bank account belonged to the aunt of my recipient. After 6 hours of seeing the transfer sitting in the queue with status “Transfer in Progress, ” while my recipient was frantic because the funds were needed for a medical emergency, I emailed Xoom Help to see what the hang-up was, but received no reply…

XOOM is not secure (Complaint)

Posted: 2008-12-10 by
Xoom victim
My bank account info got hacked
Dont ever trust xoom with your bank account info. A 1000 dollar electronic draft was withdrawed from my account which i did not make. My transactions did not register this in xoom because I did not make a transaction for this but my bank told me that this was originated from xoom. Meaning somebody stole my bank info from xoom and created a new account with my bank info on it…

Xoom Money Transfer (Complaint)

Posted: 2008-07-11 by jetski
[send email]
Delay on Posting
I transacted Xoom money transfer in the internet last July 1, but it is still not posted till now July 11, 2008. In that span of days you will be truly pissed off and thinking where is your money now? Customer service always told me that it was already in thier bank partners but when you called the bank they will inform you that the XOOM doesn’t give any transmittal for remittance so that they will post it in my account…

Xoom Money Transfer (Complaint)

Posted: 2010-02-19 by
CityTrader111
Terrible Customer Service
Xoom Money Transfer https://www. xoom. com/sendmoneynow/home has the absolute worst customer service I have ever come accross in the financial sector. Infact, it is the worst customer service I have ever experienced in my entire life. I am an Ex-Pat Brit Living in New York City and Often require to send money back to my UK accounts…

Xoom (Complaint)

Posted: 2010-02-17 by
GLENN RUDMAN
WILL NOT RETURN MY MONEY
I SENT MONEY WITH XOOM, DID NOT REACH ITS DESTINATION, NOW THEY SAY THEY ARE RETURNING IT, BUT THAT IS 2 MONTHS AGO. THESE PEOPLE SHOULD BE ARRESTED FOR FRAUD, THEY ARE THIEVES, i DONT KNOW WHAT TO DO, THE FUNDS THEY SAY HAVE BEEN SENT BUT I NEVER SEE THEM. TO ANYONE OUT THERE PLEASE DO NOT USE THESE PEOPLE, THEY ARE DISHONEST LIE AND STEAL…

Xoom (Complaint)

Posted: 2009-11-28 by
Better-Way-Sending-Money-to-the-Phils.
Delayed Transaction
Xoom did not inform me during my online transaction that they have no door-to-door delivery in the area that I selected where my funds will be sent and it took so long for my recipients to receive the money…

XOOM.COM/Foreign Exchange (Complaint)

Posted: 2009-10-10 by
Virginia Florendo
VERY DELAYED MONEY TRANSFER
Therefore, I used Xoom again on same circumstance as 1st transaction; unfortunately, the second time (Oct 6) the transaction is taking days! In fact, payment is still in process, despite Xoom withdrawing the cash Oct 7. It is no Oct 9 – and still waiting! We send money to the Philippines to help relatives, esp at this time of calamity…

Xoom.com (Complaint)

Posted: 2009-09-29 by
pankajgupta
$859 dollars withdrawn and not transferred to my bank account
I have been using xoom. com as a source to transfer the funds from my paypal account to my bank account for years. Recently i made 2 transactions through xoom. com, i transferred over $420 dollars on 9th september and $859 dollars on 18th september from my paypal account to be cleared in my bank account using xoom…

Xoom (Complaint)

Posted: 2008-12-25 by
rodolfo castro
less money
I do not recoment xoom for this poor service…

Xoom.com (Complaint)

Posted: 2008-11-27 by raya
[send email]
bad service
It was suggested i use xoom. I did so online, about 30 minutes latewr the transaction was cancelled. but xoom never told me, i am still waiting to find out why i wasnt informed. i was later told i had to send a government id and a utiloity invoice. money laudering for $20? it takes them days to reply any email nad getting answers is even harder…

Xoom.com (Complaint)

Posted: 2009-12-22 by
Disgruntled South African
No money yet
I WANT MY MONEY NOW!!! WHY HAVE YOU STILL NOT SUPPLIED THE NAME OF YOUR SOUTH AFRICAN AGENT AND CONTACT DETAILS AS I HAVE REQUESTED TWICE ALREADY? WHY HAVE YOU NOT RESPONDED IN 2 HOURS AS YOU PROMISE TO DO ON YOUR WEBSITE? WHERE IS MY MONEY? HOW AM I EXPECTED TO PREPARE FOR MY CHRISTMAS DI…

Xoom (Complaint)

Posted: 2009-09-19 by
LUIS BETANCUR
MOney never delivered
I would like to complaint about your poor service since this is not the first time happened . First it was done with me and secondly same mishap happened with my wife account
You did simple : you withdrawn the money from our bank account or credit cards them you never ever transfe…

Xoom (Complaint)

Posted: 2009-09-15 by
Richard Skelskey
Unreliable
I was accustomed to sending money to my wife in the Dominica Republic using Servicash. It seems they are no longer in business. I sent $250 to be deposited in my wife’s Banco Popular account. The website stated ir was “fast and easy” Five days later the transaction was cance…

Xoom (Complaint)

Posted: 2009-08-28 by
KAREN VENTURA
Money never made it to my family
I have been using them for a while until i made the mistake of using them last week to send money to someone in hnduras.
i recieved an e-mail saying that it was ready for pick up when i called the lady that rents the house in honduras for my mom she said the money wasnt there.

Xoom.com (Complaint)

Posted: 2008-08-04 by Bing
[send email]
Unbelievably poor service!
They should change their company name to Xlow.com. Very poor service. They get your money fast, but takes forever to become available to recipient. People in customer service stutter and seem unsure of what to say. Based on all the poor reviews from various websites, their reps must be bom…

Xoom.com (Complaint)

Posted: 2009-12-01 by
violator
cancelled my transaction and kept my money
Seems like same old tactics as i read here on complaintboard. I have transferred a friend in Germany some money, transaction was cancelled without any reason.

i have contacted support by phone, they said cancellation team will get back to me. they didn’t
wrote th…

MONEY TRANSFER (Complaint)

Posted: 2008-10-25 by maria enrique
[send email]
VERY POOR SERVICE
never use xoom. com…

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Search results 164 matching “XOOM”
Sort by: Date | Popularity | Natural Search

pera padala (Complaint)

Posted: 2010-02-18 by
barsana
tanking no.
tracking no.

sending money (Complaint)

Posted: 2009-11-17 by
samarena2
sending money takes forever
I regret so much for using xoom. My recepient will be waiting and it is supposed to be an emergency need. The service of xoom is nuts!!! Western union is still the best…

Stupid People (Complaint)

Posted: 2009-11-02 by
Sooperdawgman
People note Ensuring the yUse valid websites for Money Transfers
All these Xoomer complainers have one thing in common. they don’t read. there are several “copy cat” websites claiming to be Xoom. com and this is one of them “Xoom. Global-Money-Transfer. com”. There are others that use similar color schemes and so forth to get the consumer sucked in…

Intellius (Complaint)

Posted: 2009-09-02 by
EMMinFL
Fraud
com, Xoom. com, ImageX…

Newfashion-digitals.com (Complaint)

Posted: 2009-06-03 by
Orlando
Fake
Xoom. com to transfer the money to there bank account fortunately i didn’t know my master card was set for only 2000 Egy pound witch is about 350$ usd and that wasn’t enough so i tried to send money and i got an error so i tried to send less amount o money witch is 100 usd and it worked without confirmation the money was sent so i talked to the company they said they will keep them for me till is end the rest of money for the laptop…

A1-writers (Complaint)

Posted: 2009-02-07 by
kimsc3411
ripped me off with £200
90 with an additional service fee to XOOM of £25. 00. The fee paid to A1 writers was done through Xoom. This was for the company to write an assignment for me. They suggested that if I wanted the assignment done within a deadline of 3 days it would cost me extra. I went for this as I needed the essay finishing…

Xoom.com (Complaint Comment)

Posted: 2010-03-09 by
jan44
I should’ve used Western Union
im from holland and used also xoom. Last week xoom determinated my xoom account the tell me in a mail that the view my transactions and have see violations off the user agrements. The tell not what for vioalations and their was no allowens to complane. I send money to the filipijnen to a famely that needs its coz the are very poor i do this for a long time and help them whit it…

Xoom.com (Complaint Comment)

Posted: 2010-03-05 by
MielMair
I should’ve used Western Union
/> I will never use XOOM any more!!!…

Xoom.com (Complaint Comment)

Posted: 2010-02-18 by
Solmate
Xoom is not safe. Dont ever put your bank account info
DO ANY BUSINESS WITH XOOM. COM unless you are prepared to lose all your money…

ICICI Money2India Service (Complaint Comment)

Posted: 2010-01-15 by
SWEETY DOC
Lying and cheating customers!
/> I EVEN TRIED BY XOOM, THOUGH CONVERSION RATE IS GOOD, THE FEE IS MORE. SO USE IT FOR HIGH AMOUNT TRANSFERS…

Xoom.com (Complaint Comment)

Posted: 2010-01-07 by
Mario Arenas
I should’ve used Western Union
well, well, well this company called XOOM I think is doing something with the funds of the senders well this is my bad story with “XOOM” I had been using this sending money company for almost two years, I had couple small problems like waiting even 7+ days for them to deliver the money to my recipient but I thought it was okay because customer service said every time when I called that it was because for security reviews or that they needed clear the transaction by my bank first but primarily was because security reasons because i was using my wells fargo bank account okay I let it that way till this date…

Xoom.com (Complaint Comment)

Posted: 2010-01-05 by
Jerry119
I should’ve used Western Union
Dear xoom. com, I cannot tell you how disgusted with your company I am. I used your company to send money to my friend in the Philippines, you then approved it with a confirmation #x061842913426618, and then you cancelled it. This was twice you did this to me. My credit card was charged by you for the $150…

Xoom.com (Complaint Comment)

Posted: 2009-12-24 by
cft49
I should’ve used Western Union
Xoom, their collections dept i give credit too great responce, Melissa “FABULOUS” but here is the SNAG, because i brought their service into disrute T O S. I been barred by the service, Their raymond gel inverification he just has control over all, if he dont like your attitude then he just CANCEL, s your ACCOUNT and bars you…

Xoom.com (Complaint Comment)

Posted: 2009-12-17 by
Basia523
I should’ve used Western Union
Xoom is sitting on my money making money. They offered to give me a free wire transfer! Big deal! They are making way more than that sitting on my money for a week! I am so upset! If you think you are saving money by using them, it’s not worth it. If it sounds too good to be true, it probably is…

Xoom.com (Complaint Comment)

Posted: 2009-12-10 by
Sam1234
I should’ve used Western Union
I used Xoom a few times last year to transfer money to the Philippines from the US and encountered no problems. Just recently though I tried sending money and the transaction was canceled. So, I tried again with a different bank account, paypal, etc. Every time the transaction was canceled with no explanation of why it was canceled…

Xoom.com (Complaint Comment)

Posted: 2009-12-07 by
violator
cancelled my transaction and kept my money
i think XOOM should have many vladimirs like this to prevent that bad service and stupid way of making business. i WILL NEVER recommend this service to anyone of my friends. perhaps some of my foes too 😉 vladimir promised that i’ll get a refund and in fact he did. not as a refund sent to my account but in a strange way that paypal transaction was canceled…

Xoom.com (Complaint Comment)

Posted: 2009-11-27 by
Cargoman
Xoom is not safe. Dont ever put your bank account info
Regarding Xoom there customer support is spread out between Dominican Republic and the Philippines- both countries known for high crime. DONT USE XOOM – No way am I going to give them my bank account details…

Xoom.com (Complaint Comment)

Posted: 2009-11-26 by
XOOM-UNHAPPY-USER
$859 dollars withdrawn and not transferred to my bank account
moreno@xoom. com NEVER PICK UP HIS PHONE. IN FACT NO ONE IN THE SAN FRANCISCO OFFICE PICK UP THEIR PHONE!!!…

Xoom.com (Complaint Comment)

Posted: 2009-11-20 by
JustMe99
I should’ve used Western Union
have disabled your Xoom account, effective immediately, and canceled all pending transactions. This decision cannot be appealed. Please discontinue using the Xoom service and use an alternative sending money source. Very truly yours, The Xoom Compliance Team Response (Gaurav Kakkar) – 11/19/2009 11:47 PM Very disturbing that I can’t remove the credit card that was attached to the account…

Xoom.com (Complaint Comment)

Posted: 2009-11-17 by
Smart Pinay
Xoom is not safe. Dont ever put your bank account info
People didn’t realize that xoom has the lowest exchange rate. It really is not aligned with prevailing rates. Customers should realize that Xoom is charging too much in their service because aside from lowest exchange rate they charge extra fee. If you’ll choose US dollar on how you want to send money, they charge a lot because they’re not making any profit from it…

Xoom.com (Complaint Comment)

Posted: 2009-10-28 by
kjb250
bad service
yes tried to use xoom for the first time and they said my crdit card was invalid but they still took money out of my account using this so say invalid credit card. This in my opinion is a totally amateur outfit bordering on the criminal with double standards and should never be used to transfer money anywhere philippines or otherwise…

Xoom (Complaint Comment)

Posted: 2009-10-22 by
jean mathis
Money scam
bank account in france Xoom concelled th etransaction for security reason but did not refunfd the money they say they have to keep it for security reason this is unbelievable if they cancel why they don’t refund ? They were supposed to call of course they did not, they just keep the money and invest it i guess…

Xoom.com (Complaint Comment)

Posted: 2009-10-21 by
Filipino Expat Academic
Fraud
online like through xoom or when buying online airticket…

Xoom.com (Complaint Comment)

Posted: 2009-10-21 by
Filipino Expat Academic
I should’ve used Western Union
I note that those complaints against xoom were posted some 470 to 695 days ago. I’m just new to xoom though. I had used xoom five times to remit money from Cambodia to Philippines, and so far I did not encounter any problem at all. The first time I used xoom, in 2008, it took a day only for my recipient-bank to receive it…

Xoom Money Transfer (Complaint Comment)

Posted: 2009-10-16 by
eddre
Delay on Posting
Please don’t use XOOM…
Search results 164 matching “XOOM”
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Xoom.com (Complaint Comment)

Posted: 2009-10-13 by
Complainant01
$859 dollars withdrawn and not transferred to my bank account
Dear Xoom Customer, We read about your recent comments on ComplaintsBoard. com and wanted to reach out to you to see if there was anyway I could help you. If you would like to discuss the matter further please contact me at 415 395 4232 or email me with your concern at vladimir…

Xoom.com (Complaint Comment)

Posted: 2009-10-06 by
pankajgupta
$859 dollars withdrawn and not transferred to my bank account
have been tracking xoom. com on almost daily basis asking for the status reports of my payments and received replies on each email claiming the money will be transferred soon. I even contacted my bank and filed a complaint for the same as well. Xoom. com sent me a mail lately requesting for my registered bank account information, i provided the same and waited for another 4-5 working days for the proceedings…

Xoom.com (Complaint Comment)

Posted: 2009-10-02 by
bonzkie Kid
Xoom is not safe. Dont ever put your bank account info
When I started to use Xoom. com everything was fine until I needed to send money for an emergency. Xoom delayed the transfer of the money. Everytime I would ask for somebody to help me from thier customer service I was refered to 7 different employees who gave me 7 ifferent expalnations to the cause of the delay…

Xoom.com (Complaint Comment)

Posted: 2009-10-02 by
Leonora Cabute
Unreliable Service
HUwag na huwag gagamitin ang XOOM. com. Mamamatay ka muna sa kunsumisyon bago mo makuha ang pera mo. PLEASE, PLEASE, PLEASE use other reliable companies like MOneygram and western union instead. Mabagal at ubod ng kulit kumontak sa customer service. VERY POOR in all aspects…

Xoom.com (Complaint Comment)

Posted: 2009-10-02 by
Swanee1
I should’ve used Western Union
if we are not to use Xoom, and Western Union are too expensive. Is there another alternative?…

Xoom (Complaint Comment)

Posted: 2009-10-01 by
uGot2BKid
Xoom suck!
I called XOOM many times – interminable wait times, to be ultimately connected to barely English- speaking people who only recited a prepared statement (they all said exactly the same thing). Anyway, seven days, eight days, nine days – no money (their “guarantee” is no more than seven)…

Xoom Money Transfer (Complaint Comment)

Posted: 2009-09-29 by
Ivan Ch.
Unresponsive, irresponsible
and I had to cancel, XOOM withhold the money and got it back not until FIVE business days later. Thinking that the last time was just a “Technical issue” I decided to try again, this third time the transaction has been DELAYED for FOUR days, they of course have withdrawn the cash from my account so I have no choice but wait and hope anytime soon my once thought “quick” transaction will be completed at some point…

Xoom.com (Complaint Comment)

Posted: 2009-09-26 by
rogar2
I should’ve used Western Union
Sent money to my fxoom tracking told me transfer was cancelled but instead of returning the money they took the money anyway. no i have to lodge a disbute with my bank to get the money back which will take 6 to 8 weeks what a hassle will definitely not be using these guys again. Transaction Log Date Activity Sep 23, 2009 12:37:28 PM Cancellation Complete Sep 23, 2009 12:36:57 PM Cancellation in Progress Sep 23, 2009 12:36:56 PM Cancellation Started Sep 23, 2009 12:36:11 PM Payment Failed Sep 23, 2009 07:12:50 AM Xoom Processing back to WU for me they may cost more but money always arrived…

Xoom.com (Complaint Comment)

Posted: 2009-09-26 by
rogar2
I should’ve used Western Union
07:12:50 AM Xoom Processing i dont know who cancelled the transfer but i know it was not me. anyway that was only the first part. i called my bank and they told me money would be returned to my account in 8 days which was normal if paperwork was not done on the transfer…

Xoom Money Transfer (Complaint Comment)

Posted: 2009-09-20 by
LilRayOSun
Unresponsive, irresponsible
XOOM=THIEVES/ MAJOR HEADACHE /STRESS. WESTERN UNION = SECURITY & CONFIDENCE w/ your MONEY!!!…

Central Coast Nutraceuticals Inc (Complaint Comment)

Posted: 2009-09-20 by
LilRayOSun
fraudulent charges
You work for xoom that company has a ton of complaints in regards to customers losing their money somehow using xoom’s money transaction service and being unable to speak with an educated or intelligent person if any. It is highly unlikely that you will file a complaint with the BBB about the business practices of the company you work for…

Xoom.com (Complaint Comment)

Posted: 2009-09-19 by
MIMISKY
Xoom is not safe. Dont ever put your bank account info
Internal scammers is exactly right!! Is xoom. com really under investigation?? If not how can we get one started? I will put up some of the money to make this happen. anyone else with me on this!! Seriously!…

Xoom.com (Complaint Comment)

Posted: 2009-09-19 by
MIMISKY
Xoom is not safe. Dont ever put your bank account info
may have dealt with xoom, many of them dont speak english very well either (another reason why they don’t pick up the phone) Most of their phone numbers do not go directly to a person and if they do the employee will 10 times out of 10 NOT PICK UP!! Advice to all when it comes to your hard earned money, stick with a company who has been around for a very long time! For such a small company with one headquarters they sure have alot of customer complaints…

Xoom (Complaint Comment)

Posted: 2009-09-12 by
marano
Xoom suck!
yes i agree xoom is not safe! a relative sent me money and i wasn’t able to claim it. according to xoom my relative cancelled the transaction which is not true. my relative never cancelled it xoom took our money!!! emailed xoom customer service again and they are not replying to anymore!!!…

Xoom (Complaint Comment)

Posted: 2009-09-09 by
rinsing sun
Money scam
XOOM took my money after informed me about the cancellation, after 10 days, the money is still in their hands. We should sue this company and shut it down…

XOOM is not secure (Complaint Comment)

Posted: 2009-09-02 by
Webmaster Software
My bank account info got hacked
Cant Even Sign Up In Xoom Coz I Dont Have Bank Account And Visa Credit Or Debit Card And I Dont Have Money Ill Just Survive With My Software Pay By ATM To Bank Wire Transfer And Its Secure The All People Contact Me And Buy Some Software To They Reclaimer To Me Coz I Dont Have Any CCbill Or Other Payment Software I Dont Like To Used And Of My ATM Card To Many Bad People And To Many Good People But The Best Way To Keep Your Information Safe Used Password Saver Software Thats Very The Best Software For Your Password And To Your Account If You Like To Know All Software I Have Just Contact Me At w_master@yahoo…

Xoom.com (Complaint Comment)

Posted: 2009-08-30 by
arch5
I should’ve used Western Union
what a fucked, xoom is liar, im almost a week waiting for the money, me and my sender use xoom services for fast and reliable money sending, but till now, i dont receive any money from xoom. Dont use this xoom service if you want your money guaranteed, use any service like this but not xoom…

Xoom.com (Complaint Comment)

Posted: 2009-08-17 by
R Pa
I should’ve used Western Union
India branchs listed on XOOM website and none of the them knows about XOOM service or anything like it. I am very much disappointed and feel like helpless. I called XOOM customer service and they could not help as XOOM main office in CA was closed. I can not belive that XOOM’s own PNB emoployees does not know service…

Xoom Money Transfer (Complaint Comment)

Posted: 2009-08-13 by
pablo_martinez
Unresponsive, irresponsible
Don’t ever work with Xoom. They make false promises and are very unresponsive…

Xoom Money Transfer (Complaint Comment)

Posted: 2009-08-13 by
pablo_martinez
False Promising and False Claims
Xoom should be closed and taken out of business. They have done a similar thing twice to me. I’m very upset about them. Western Union is much better and more responsive…

Xoom Money Transfer (Complaint Comment)

Posted: 2009-08-13 by
pablo_martinez
Scam – Ripped Off
Don’t use Xoom. They are not someone who I will ever entrust my money again…

Xoom.com (Complaint Comment)

Posted: 2009-08-06 by
Breanne
I should’ve used Western Union
“crap” on Xoom *because* it’s cheaper? That would be more of an incentive to use it . . . The only reason someone would have a problem with using a reliable cheaper service is if they own a competitive company that is more expensive. So your argument just doesn’t make sense…

Xoom.com (Complaint Comment)

Posted: 2009-08-06 by
CROM
I should’ve used Western Union
I never ever had a problem with xoom. I dont understand why you people have problems. I use xoom since 2005 & I never have money problems. I think you are just crappong xoom because they are more cheaper than other wire transfer company…

Xoom.com (Complaint Comment)

Posted: 2009-08-06 by
janeuary
I should’ve used Western Union
WEll, before it was good sending from XOOM. my fiancee used to send also through xoom. and we didnt have any problem about it. But as You said. it takes some 4 days clearing for the checking accounts. But in some reasons last time. JULY 15 . my fiancee sent me as usual. I need to wait for about one week…

Xoom.com (Complaint Comment)

Posted: 2009-08-05 by
hougsy
Xoom is not safe. Dont ever put your bank account info
xoom has problems with internal scammers and they are stealing details of your bank accounts cc etc. also approve transactions that are false, not authorized. Consumers beware xoom is not a company anyone should trust as they are simply ripping everyone off. I have had over 200, 000 complaints internationally so [please beware, xoom is currently under investigation and will be prosecuted…

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Xoom.com (Complaint Comment)

Posted: 2009-07-27 by
oruga
Xoom is not safe. Dont ever put your bank account info
WARNING!!! DON’T USE XOOM!!! I used my credit card to transfer money to my ccount in Colombia. The money was never deposited into the bank account. I called several times and they said “It will be transfered tomorrow” and so. Then, after many complaints, the cancellation process started but I’m still waiting for my refund…

Xoom.com (Complaint Comment)

Posted: 2009-07-24 by
Xoom sucks
Xoom.com is a scam
emails and their abuse@xoom. com just bounces back as undeliverable. Go figure…


Posted: 2009-07-10 by
cholinc
False.Fraud.
I did use xoom. com to wire transfer the money. the xoom. com verifyand calls them to order to process your order. So the company provided with me false phone number. its not a working number. I also checked the “Whois” from Godaddy. com and see who owns the website/company. Its completly different owner…

Xoom.com (Complaint Comment)

Posted: 2009-06-30 by
dubeei
I should’ve used Western Union
So I will not be kazoomed by xoom, Western Union is my next stop although commission charges are high…

Xoom (Complaint Comment)

Posted: 2009-06-05 by
mae
Money not received!
he snet me $4000 last june 1 via xoom account but until now i can’t get the money. the control number given is invalid. they gave new control number but still not valid when i picked up yesterday…

Xoom (Complaint Comment)

Posted: 2009-06-05 by
mae
Money not received!
xoom gave another number but then when i checked to get the money yesterday it was again invalid. what should we do?…

Xoom.com (Complaint Comment)

Posted: 2009-05-30 by
Breanne
I should’ve used Western Union
they’d pay me through Xoom. I had never heard of this company before. While doing a bit of research, I had received two emails – one stating it was a notification of payment, the second saying it was an approval and that the funds were truly there. I found a number of grammar errors in the emails which obviously is not professional, and to me, does not scream trustworthy company…

Xoom Money Transfer (Complaint Comment)

Posted: 2009-05-29 by
min l
Unresponsive, irresponsible
Xoom, this is the worse money transfer company ever, last week I try to send money to China, because they said the money can pick up in post office, so I told my sister go the post office on they website to pick up the money, but you know what, the post office in china don’n even know Xoom, they never hear this company before, so I get so angry and call the customer service and they have no idea what they talking about and tell me to ask my sister go the other city to pick up the money, oh OMG, I never see this happen in my life, I can’t even believe this is happening…

Xoom.com (Complaint Comment)

Posted: 2009-05-10 by
kiwi
I should’ve used Western Union
the advertising of xoom in the pricipal newspaper of my country. and I tried Xoom. is the bad option, , the worse, , dont use this. they are not quickly fast or helpfull at all. they cancelled 4 times my transaction, , and now, reading all your coments maybe they made that because was a small quantity ofmoney to can stole…

Xoom.com (Complaint Comment)

Posted: 2009-05-05 by
michelle
I should’ve used Western Union
seriously thinking of using xoom to send money to a cousin in need but thought of checking their reputation and found this site. THANKS a million for telling us about your experience with this company . this THIEF!…

Xoom (Complaint Comment)

Posted: 2009-04-23 by
BewareXoom
Money scam
Sent money to a merchant in China but Xoom cancelled the transaction and won’t tell me if they will refund my money. I sent it through PayPay so maybe they can pry the money out from their crooked little fingers. Stay away from Xoom unless tou want to watch your money go boom!…

Xoom.com (Complaint Comment)

Posted: 2009-04-08 by
Female
I should’ve used Western Union
other number to contact Xoom…

Xoom.com (Complaint Comment)

Posted: 2009-04-01 by
mmorkester
I should’ve used Western Union
to my e-mails from xoom, the first transfers where ok, then when I tried to send 250 $ to my fiance in Cebu Philippines, the transfer was cancelled. I live in Norway. I think also that xoom stole my money the last 2 times, that means 500. -$…

Xoom.com (Complaint Comment)

Posted: 2009-03-28 by
DIMO KAYATO
I should’ve used Western Union
those disgruntled with Xoom and heard of Xoom by watching their TFC commercial (the one with the cute Pinay girl in green) – contact your local TFC office to ensure they are aware of the horrible service they are endorsing by giving this company airtime on their channels. It is up to us to make sure our best interests are represented in the media we pay for on TFC…

Xoom Money Transfer (Complaint Comment)

Posted: 2009-03-22 by
chery
Unresponsive, irresponsible
I had a infuriating experience too with Xoom recently, I’ve initiated a transfer using credit and was charge $60 for processing. I had to send money to the philippines at 1am on a sunday PST for an emergency. and I chose standard processing for they say : If your transaction is urgently needed, Standard Service should be considered…

Xoom.com (Complaint Comment)

Posted: 2009-03-20 by
peedoff
Xoom is not safe. Dont ever put your bank account info
I was using xoom successfully for several transactions of $2500. Yesterday I noticed a fraudulent transaction of $2500 to Carlos Lopez in Mexico. I have only ever sent money to a UK bank. Xoom customer service is useless, you only get to speak to someone in the Phillipines. DON’T USE XOOM!!! BEWARE OF XOOM…

Xoom.com (Complaint Comment)

Posted: 2009-03-14 by
TOTTO
Xoom is not safe. Dont ever put your bank account info
beware people NEVER USE XOOM, SCAMMERS PARADISE…

Xoom.com (Complaint Comment)

Posted: 2009-03-13 by
L. Harrell
I should’ve used Western Union
I have used XOOM without problems for 2 years in sending money to my fiance in the Philippines for pickup. However on February 26, someone made a transaction of $2, 504. 99 to “Satish Sitaram Atkokar” in India. Since I never received any e-mails informing me of this fraudulent transaction, it was not discovered until today, March 13, 2009…

Xoom.com (Complaint Comment)

Posted: 2009-03-13 by
aurelia
I should’ve used Western Union
like the resr i spoke to a rep of xoom who was obviously reading from a script who cant be interrupted while he was talking/reading. what an attitude. my advice. go back to western union, its not worth the headaches…

Xoom.com (Complaint Comment)

Posted: 2009-03-11 by
Susan C. Los Angeles
I should’ve used Western Union
I was on the edge of using XOOM but after hearing all this negative comments, these just validate my skepticism. I am not gonne use XOOM coz I DO NOT WANT TO BE VICTIMIZED. thanks again for these information…

Xoom.com (Complaint Comment)

Posted: 2009-03-01 by
tjbrooks
Xoom is not safe. Dont ever put your bank account info
I still use xoom am am still happy using their low cost service…

Xoom.com (Complaint Comment)

Posted: 2009-02-11 by
VIGILANT CONSUMER
I should’ve used Western Union
TO XOOM MANAGEMENT– STOP PUTTING FALSE AND MISLEADING INFORMATION ON YOUR WEBSITE! WESTERN UNION’S MONEY TRANSFER FEE TO THE PHILIPPINES IS ONLY $12 FOR SENDING UP TO $800 FROM CALIFORNIA WHILE YOUR COMPANY CHARGES $29 FOR VALUE SERVICE AND $48 FOR STANDARD SERVICE. YOU ARE CHARGING MORE THAN TWICE WHAT WESTERN UNION CHARGES…

Xoom.com (Complaint Comment)

Posted: 2009-02-10 by
iane
I should’ve used Western Union
because I just used the Xoom. com just a minute ago, and i hope that my fund will easy to collect by my friend. Fund that goes to her school. Then I read the comments about xoom after i sent the fund. And now I am worried. I will know tomorrow which is Tuesday in the Philippines if she got it…

Xoom Corporation (Complaint Comment)

Posted: 2008-12-31 by
cdr@
False advertisement
20, 2008 12:45:57 PMXoom Processing THIS HOW LONG YOU TAKE YOUR MONEY TO GET SENT IT PHILIPPINES USING XOOM I THOUGHT IT WILL BE FASTER BUT I BEEN CALLING WHOEVER THEY HAD THOSE CRAZY NUMBER SOME OF ITS JUST PERSON DNT UNDERSTAND ENGLISH OR JUST SAYING YES MAM UR LINE IS BREAKING UP PLS CALL LATER AGAIN…

Xoom.com (Complaint Comment)

Posted: 2008-12-27 by
Christina Brady
bad service
Western Union, so I tried XOOM. It was a very bad decision. Nothing seems to work with this company. I tried to send money and they cancelled my transaction wihtout notification. So After 15 minutes waiting I was instructed to mail them copy of my ID and utility bill. I did so and again I never received an answer, allthough they told me that I would receive an email…

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Xoom.com (Complaint Comment)

Posted: 2008-12-22 by
bing j
I should’ve used Western Union
dont ever used xoom again. if you dont want to get scam The first and second transaction with zoom online went fine, but the third try i got scammed, what happened was that the transaction did not went trough but they got my money 0f $500 on my bank account. i tried calling my bank they said they could not reversed the funds, unless xoom will call them, but xoom people did not even bother to answer my call giving us run around…

Xoom Money Transfer (Complaint Comment)

Posted: 2008-12-21 by
Lanie
False Promising and False Claims
Xoom burned me also. For a list of complaints check out this thread. http://www. fmqinc. com/xoom-money-transfer-complaints-filipinos-beware/…

Xoom.com (Complaint Comment)

Posted: 2008-12-10 by
Xoom victim
I should’ve used Western Union
DONT EVER USE XOOM unless you want your bank account to be hacked. I have used xoom around 5 times and there was no problem first. Then today, I got a bank alert that an electronic draft was deducted from my bank account and it originated from xoom for 1000 dollars. What the fuck. I did not make a transaction and I am only using one computer…

Xoom.com (Complaint Comment)

Posted: 2008-12-03 by Unhappy Customer
[send email]
I should’ve used Western Union
send money through XOOM. But one thing though, to the FILIPINA that looked down on FILIPINOS, shame on you. That is the reason why most jokes that are targeted towards us, that are there are the works of people like you. You have made yourself into a big red dot to get targeted. There are millions of FILIPINOS that can speak, read and write really good English sometimes better than that of the others and most of the times are more intelligent, but why look down to one of your own…

Xoom.com (Complaint Comment)

Posted: 2008-12-01 by Unhappy Customer
[send email]
I should’ve used Western Union
Xoom stolen my money too. He says “you violated TOS”, but what term of TOS? I found nothing on TOS like my case, they cancelled the transfer and NOT send the money back to me…

Xoom (Complaint Comment)

Posted: 2008-11-19 by Tina
[send email]
Xoom suck!
husband’s complain with xoom: Dear Sir or Madam, No one has ever told me why your Customer Verification Team cancelled this transaction. Plus these idiots never had the courtesy to let me or Mercy know about the cancellation!!! 😦 Finally you debited my account for $520…

Xoom.com (Complaint Comment)

Posted: 2008-11-10 by Unhappy Customer
[send email]
I should’ve used Western Union
that sent money thru Xoom before checking out their reputation. I finalized my online transaction to send money just to later find a disclaimer later that it will take from 3+ days for delivery. I immediately called customer service who informed me of their policy and that even if I wanted to cancel that it will take about weeks to get my money back …

Xoom.com (Complaint Comment)

Posted: 2008-11-08 by Unhappy Customer
[send email]
I should’ve used Western Union
I REGRET TO USE XOOM SERVICE. I should have chosen Western Union, even if it costs a few bucks more than xoom…

Xoom.com (Complaint Comment)

Posted: 2008-11-05 by Unhappy Customer
[send email]
I should’ve used Western Union
sending complaints to XOOM, well as i have known most of the people using XOom are FILIPINOS, and you are discriminating your own country people. How rediculous. hahahaha. your make me laugh. And to that girl name MARIA sending complaints, if i have known your FILIPINA as well, you just married or work in US, so you dont have right to judge CUstomer representative…

Xoom (Complaint Comment)

Posted: 2008-08-20 by Tina
[send email]
Xoom suck!
i have used xoom money in minutes, what a joke!! After i linked my bank account they did not indicate it would take 4 days to veryify my account so i sent money to my wife in the philippines, Behold now it said 4-6 business days to veryify my account, Wow i look at my online banking and there they took the money out of my account, So i called there WONDERFUL CUSTOMER SERVICE and Cancelled my Transaction, now i am being told to wait 2 weeks before i can get my money back…

Xoom.com (Complaint Comment)

Posted: 2008-08-10 by Bing
[send email]
Unbelievably poor service!
I agree xoom. com realy slow dont send money in the Phil. or anywhere else using this site…

Xoom (Complaint Comment)

Posted: 2008-08-10 by Tina
[send email]
Xoom suck!
XOOM. com really suck don’t use this for sending money. took 2 weeks XOOM. com sucks rip off…

Remit2India (Complaint Comment)

Posted: 2008-07-28 by harry
[send email]
Smart Cheaters
I have been using xoom. com for tranfering funds to India since several years, I was very satisfied with their support and toll free numbers facility from India as well. Xoom. com is providing two way support means sender and reciever both can track the transaction and can do inquiry directly through support for their payments…

Xoom Corp. (Complaint Comment)

Posted: 2008-07-26 by Jack
[send email]
Unexplained delays in transferring money
Stay away from Xoom. They will hold your money and not transfer for over 8 working days from the USA to Australia. Xoom SUCKS!!!…

Xoom.com (Complaint Comment)

Posted: 2008-07-20 by Unhappy Customer
[send email]
I should’ve used Western Union
Xoom is a scam DO NOT USE THIS SERVICE! If anyone is interested I am going to file complaints with the federal Banking Commision and the Attorney Generals Office Here in the U. S your support is welcome. e-mail me at. Rferrentino7@aol. com…

Xoom.com (Complaint Comment)

Posted: 2008-07-14 by Unhappy Customer
[send email]
I should’ve used Western Union
I sent $250 USD via Xoom to the Philippines, same story. Money deducted, no transfer. Customer service sends back form letters and the telephone is a dead series of voice mails. Just glad I used Paypal, a complaint and refund is in progress. XOOM is a SCAM…

Xoom.com (Complaint Comment)

Posted: 2008-07-08 by Unhappy Customer
[send email]
I should’ve used Western Union
scamming service of xoom and with their idiotic service crew…

Xoom.com (Complaint Comment)

Posted: 2008-07-07 by Unhappy Customer
[send email]
I should’ve used Western Union
Im filing paypal dispute on xoom. Please if anyone knows. Post here. Im getting desperate…

Xoom.com (Complaint Comment)

Posted: 2008-07-07 by Unhappy Customer
[send email]
I should’ve used Western Union
But according to xoom, the disbursement failed. I have emailed them but have not got a response. They did not explain why disbursement failed. So where did my money go to? Im very angry. Their service is so lousy. I think they stole my money or something…

Xoom.com (Complaint Comment)

Posted: 2008-06-30 by Unhappy Customer
[send email]
I should’ve used Western Union
with BBB to ensure Xoom don’t try to scam anyone of us again. I will definitely change the service provider…

Xoom.com (Complaint Comment)

Posted: 2008-06-13 by Unhappy Customer
[send email]
I should’ve used Western Union
XOOM’s SERVICE IS BULLCRAP! I sent the money wedenesday morning up until sunday no wire has been done to my family. I called and asked for my options. They said I can cancel. But heres the catch. If Ic ancel, they will refund my money in TEN DAYS! What kind of bullshit is that??!! Their commercials say its minutes to receive it…

Xoom (Complaint Comment)

Posted: 2008-05-27 by Tina
[send email]
Xoom suck!
XOOM is sucks. The first time I send money to Philippines it takes only 1- 2 days, this time it took like forever. and there’s nothing wrong with the account or anything. They’re just SUCKS…

Xoom.com (Complaint Comment)

Posted: 2008-05-26 by Unhappy Customer
[send email]
I should’ve used Western Union
XOOM IS SUCK!!! I sent money to my family in Vietnam and it took 13 days for them to get the money!!! I asked and asked and asked their customer services BUT and their responses did not answer my questions. There was a typo mistake regarding to the recipient telephone number and I corrected immediately with the confirmation from XOOM…

Xoom.com (Complaint Comment)

Posted: 2008-05-14 by Unhappy Customer
[send email]
I should’ve used Western Union
I also have a story to share about Xoom, Last Year Dec 26, 07. Somebody used my xoom account and send a money to a certain: Name: Jacquelyn Anne Franco Address 1: 1913 Jose Abad Santos St. City: Sta Mesa State: Manila Postal Code: 1016 In which i have not know the person or anybody in manila…

Xoom Money Transfer (Complaint Comment)

Posted: 2008-05-13 by Muhamad M.Faroqui
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False Promising and False Claims
Xoom is a SCAM, after they steal your money they just don’t give a fuck about your, they won’t reply your e-mails, they will just ignore. Bunch of morons…

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Xoom.com (Complaint Comment)

Posted: 2008-05-13 by Unhappy Customer
[send email]
I should’ve used Western Union
to customersupport@xoom. com. I’ve sent an e-mail to that address talking about the problem I had using their service and few minutes later I got this message back: — Delivery Status Notification (Failure) Reporting-MTA: dns;bay0-omc2-s37. bay0. hotmail. com Received-From-MTA: dns;BAY132-DS3 Arrival-Date: Tue, 13 May 2008 13:26:04 -0700 Final-Recipient: rfc822;customersupport@xoom…

Xoom.com (Complaint Comment)

Posted: 2008-05-13 by Unhappy Customer
[send email]
I should’ve used Western Union
DO NOT USE XOOM! I completely agree, very poor customer service. Call reps do not know what they’re saying, cannot express in english very effectively, they say something where they’re supposed to mean somethingelse. Well what do you expect? They are Filipinos who doesn’t speak english in their everyday life…

Xoom.com (Complaint Comment)

Posted: 2008-05-12 by Unhappy Customer
[send email]
I should’ve used Western Union
I am really disappointed with Xoom, I thought it was a good service but meh. I wanted to transfer $150 to my bank account in Brazil and, unfortunately, that didn’t work, the status said ‘Canceled’, didn’t show what went wrong, nothing. I contacted xoom’s support service asking them what happened and to refund my money (I paid through PayPal), they didn’t say anything about what went wrong with my transaction and said they’ve already refunded my money…

Xoom.com (Complaint Comment)

Posted: 2008-05-07 by Unhappy Customer
[send email]
I should’ve used Western Union
S but I thought I should check on xoom’s reputation. I have used them once about 6 weeks ago to transfer $100 to a merchant in the U. S. After a few days their status indicated that the transaction was complete. Then about a day or two after that I received an email from Xoom saying the receving Bank had rejected the transaction saying that it was an invalid account, although according to my Merchant the account details were correct…

Xoom.com (Complaint Comment)

Posted: 2008-05-05 by Unhappy Customer
[send email]
I should’ve used Western Union
against this company -Xoom. com. I sent money to the philippines last April 15 and unfortunately my girlfriend became so busy and wasnt able to pick up the money right away. April 27, my girlfriend alerted me that somebody else picked up the money. I called xoom to notify them regarding this incident but their customer relations agent just dont have any idea on how to handle the situation…

Remit2India.com (Complaint Comment)

Posted: 2008-04-17 by Raman
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Stay away from this company!
I have used everything from xoom to ICICI earlier (with ICICI giving the worst exchange rate) but nothing was as hassle free as this. In recent month they seem to have also revamped their site and its pretty user friendly now, yes I agree earlier it was a little cumbersome, but now it’s a breeze…

Xoom.com (Complaint Comment)

Posted: 2008-04-16 by Unhappy Customer
[send email]
I should’ve used Western Union
Send your Money through XOOM loose your peace of mind KABOOM. BEWARE, BEWARE, BEWARE extremely poor service. money sent is money went – no one has a straight answer in Xoom…

Xoom.com (Complaint Comment)

Posted: 2008-04-14 by Unhappy Customer
[send email]
I should’ve used Western Union
many complains against xoom. I have been a xoom user and I had problem once with them but I ignore it and I opted to continue transacting with them. But now, I feel so helpless. I sent money through xoom (April 5) because they have partnership with my bank in the Philippines; they have this offer that your transaction will take hours and not days but it has been more than a week now and my money is not yet deposited to my account…

Xoom.com (Complaint Comment)

Posted: 2008-04-12 by Unhappy Customer
[send email]
I should’ve used Western Union
and decided to try XOOM for their less rates. I say to all of you do not use XOOM. They are a rip-off and you will be very disappointed. Im still waiting as of today, April 12th 2008 for my 5000 to be credited back. Now I can only pray its returned sometime next week. I need this money its my money but XOOM is playing dumb about it…

Xoom.com (Complaint Comment)

Posted: 2008-04-09 by Unhappy Customer
[send email]
I should’ve used Western Union
Xoom is charging to transfer the funds and it seems they are then holding the funds to get interest on them. I recommend that anyone looking to transfer money rapidly consider using Western Union instead…

Xoom.com (Complaint Comment)

Posted: 2008-04-02 by Unhappy Customer
[send email]
I should’ve used Western Union
Yeah i agree, i think xoom is doing something with the funds. I was having the same problems with them whenever i get transactions from my buyers or my senders. They would report the transaction as COMPLETE but the funds were never even deposited into my bank account. And when i did some complaining, they keep saying the same thing over and over again…

Xoom.com (Complaint Comment)

Posted: 2008-03-05 by Unhappy Customer
[send email]
I should’ve used Western Union
Xoom is deteriorating in service. Normally I would get my remittance in a couple of hours which was cool. But today, the very same clients who send me money via xoom were put on hold. They were saying something like echecks clearing. But get this. the payments were made by credit card which Xoom, as usual, cannot answer…

Xoom.com (Complaint Comment)

Posted: 2008-01-09 by Unhappy Customer
[send email]
I should’ve used Western Union
I was searching for xoom complaints on the net. I had been using xoom for a year now to send my fiance now wife and her family money because its sender fee is less money. Sometimes delivery took 3 days but all was ok, up till just now I saw a negative in my checking account and there was a charge for 409…

Free Trial Scams (Question Comment)

TRANSFERED MONEY TO AUSTRALIA THROUGH XOOM NEVER RECEIVED IT. TRACE NO X061849541010017. PLEASE HELP!!! THANK YOU SAM OR MONA…

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[The following explains the source of the problems. It is always the same with Meta Bank’s horrible customer service]
Xoom to Transform Money Transfer Industry with New Wholesale Product, $15 Million Financing and Senior Staff

Xoom’s WebAgent makes it easy for others to build remittance businesses by taking care of the logistical, technological and legal complexities

SAN FRANCISCO–(BUSINESS WIRE)–June 19, 2006–Xoom, the money transfer innovator, today announced its new turn-key solution, Xoom WebAgent. With WebAgent, banks, credit unions, retailers and money transfer operators can build or expand their money transfer business without worrying about the complex logistical, technical and legal hurdles associated with operating a remittance business.

“Xoom takes care of all of the potential headaches,” said Xoom CEO James Joaquin. “Our partners can quickly build or expand their money transfer business because we’ve already set up large and reliable disbursement networks overseas, deployed secure technology, and complied with the myriad of banking and anti-money laundering regulations,” said Joaquin. “With Xoom WebAgent, we put the marketing power into our partners’ hands by giving them control of branding and pricing, so they best meet the needs of their own customers.” Among the first companies to sign up for Xoom Web Agent are MetaBank, Equitable PCI Bank’s Express Padala, Chequepoint and Victoria Mutual Money Transfer Services.

MetaBank launches Xoom-powered remittance service

One of the first companies to take advantage of Xoom’s new turn-key solution and network is the Midwestern bank MetaBank. Earlier this year, Mick Conlin, vice president at MetaBank’s Meta Payment Systems® Division, was visiting a bank branch in Storm Lake, Iowa educating the staff about the innovative services his division offers. One of his team’s roles, he explained, is anticipating people’s banking needs, and creating new products for MetaBank. During the visit, a branch employee mentioned that every payday there were long lines of immigrants, all workers from the local meat packing plants, who came to the branch to cash their paychecks and then proceeded to the nearest money transfer operator to send money to relatives in other countries. The employee wondered how MetaBank could keep the workers’ business.

Conlin knew that building a remittance service from scratch would be too time-consuming and costly. “We decided to partner with Xoom because of its track record with its own money transfer service. We knew it had an extensive international disbursement network, innovative and secure technology, and knowledge of how to navigate the often daunting regulatory compliance issues,” said Conlin. “They even had the experience and capabilities to help us figure out how to market the service to this segment of the Storm Lake community.”

Within weeks of signing a contract with Xoom, a pilot remittance program was underway in Storm Lake using Xoom’s Internet-based WebAgent solution. Working closely with Xoom, Meta Payment Systems was able to launch the service in other MetaBank branches with a targeted marketing campaign to attract both new and existing customers. Inspired by the success of the implementation, Meta Payment Systems is planning to introduce the global money transfer service to other MetaBank branches and make the service available to other financial institutions and retail outlets.

Xoom Ready to Shake Up the Competitive Landscape

To aid in its transformation of the money transfer market, Xoom recently raised $15 million in venture capital. This latest round is led by Boston-based Fidelity Ventures, who joins previous venture capital firms Sequoia Capital, New Enterprise Associates and SVB Capital.

Spearheading Xoom’s business development efforts is new senior vice president Gene Gutierrez, an ex-senior banker who helped build the global remittance division at Wells Fargo. “Xoom may well transform the industry landscape by helping the market’s ‘Davids’ take on the industry’s ‘Goliaths’. I had to jump at the opportunity to work at Xoom,” said Gutierrez. “Xoom’s turn-key global remittance service is the first of its kind. Retailers and financial services companies can now launch new money transfer services in record time while remaining in control of branding and pricing.”

Gutierrez joins an already strong management team, led by seasoned entrepreneur James Joaquin, who previously co-founded Ofoto (now part of Kodak) and When.com (now part of AOL).

About the Market for Remittance Services

By managing the complex distribution, technology and compliance requirements associated with global money transfer, turnkey solutions can level the playing field for retailers and banks alike, which have historically lacked the risk appetite and resources to participate in a global remittance market quickly approaching $300 billion,” said Dan Schatt, senior analyst at Celent. “New players that adopt such platforms can also concentrate less on developing a distribution network and regulatory compliant software and more time on increasing customer satisfaction.”

The international money transfer business has been one of the greatest beneficiaries of immigrant population growth. The free movement of people has resulted in $250 billion in remittances in 2005, and this figure is expected to grow 10 percent per year over the foreseeable future. Mexican immigrants alone send approximately $20 billion of their earnings to Mexico annually. The remittance market is very fragmented, however, with the biggest players, Western Union and Moneygram, accounting for less than 20 percent of the global market. (Source:CELENT)

About Xoom

Based in San Francisco, Calif., Xoom has been operating a successful money transfer service since 2002. Consumers from all around the world use its disbursement network to send money to dozens of countries in the Americas, Africa, Asia, Europe, and the Middle East.

In addition to operating its own remittance service, Xoom is transforming the industry by making it easier for companies to build or expand their own international money transfer business. By taking care of the compliance, technology and distribution issues that make remittances so complex, Xoom helps regional banks compete with national players when it comes to acquiring and cross-selling to immigrant customers, perhaps the fastest growing segment of the U.S. Xoom’s turnkey solution and network also help independent money transfer companies add additional locations or corridors and retailers increase traffic to their stores.

http://www.xoomplatform.com

About MetaBank

MetaBank is a federally-chartered savings bank headquartered in Storm Lake, Iowa. Meta Financial Group, Inc.® is the bank holding company for MetaBank, MetaBank West Central, Meta Payment Systems®, and Meta Trust Company®. The Meta Payment Systems division of MetaBank based in Sioux Falls, South Dakota, serves banks, processors, and third party marketers by providing prepaid cards, credit cards, ACH origination, merchant acquiring, ATM sponsorship and money transfer. Meta Financial Group is traded on the NASDAQ NM: CASH (Nasdaq:CASH – News). For more information call 605-275-8052 or visit http://www.metacash.com.

https://www.xoom.com/sendmoneynow/news/xoom-to-transform-money-transfer-industry-with-new-wholesale-product-06212006

James S. Haahr, J. Tyler Haahr, Brad Hanson, Frederick Moore, Rodney Muilenberg

Dubai Assassination May Have Links To Sioux Falls

Dubai Assassination May Have Links To Sioux Falls – Yes that assassination in Dubai was facilitated by the use of the Network Branded prepaid card issued by Payoneer, an affiliate of Meta Bank, but Meta Bank issued the cards. Payoneer has the best detection system in the world for detecting false Identification and the owner of Payoneer had formerly been active in some kind of a military operation. Meta Bank sent Lisa Binder as a spokes person to say they had nothing to do with the assassination when they had everything to do with the assassination that will bring about a response somewhere. When will violence stop? Are the above men about to sign up to go to the front lines to fight for freedom for the USA? Meta Bank has failed to present to the global community any plan to prevent this from happening again. Meta Bank, you are the internal terrorist on all of humanity!

Assassination is murder. That man did not get a fair and impartial trial.

Boesen’s suicide was murder.   Meta Bank’s internal policy set that in place to happen.

Pickhinkle had accomplices by neglect  and poor internal bank management if by nothing else. I think there were more active accomplices.

I think that Meta Bank was far more involved with the Dan Nelson issue than what Meta Bank is letting on.

Americans and the Global Community, please do not bank with Meta Bank.  For your own well fare, don’t bank with Meta Bank in any way!!!!

#1 Meta Bank does not treat their customers well

#2 Meta Bank is not a good citizen of the world

#3 Meta Bank markets their cards using many different names, be sure to ask if the card is affiliated with Meta Bank because as the customer you are surely to be scammed at some point.

#4 Meta Bank’s partner companies may see an immediate increase in profits, but long term you will lose customers who do not like being lied to and mistreated.

By Chuck Harmer

Story Created: Feb 24, 2010 at 11:31 PM CDT

Story Updated: Feb 24, 2010 at 11:31 PM CDT

The assassination of a top Hamas leader overseas in Dubai could be tied to a financial institution right here at home. Just today, the Associated Press is reporting 15 more people are now suspected in the case bringing the total number of the alleged assasination team to 26, all of them Israelis.

MULTIMEDIA

WATCH THE VIDEO

Surveillance video shows the suspects arriving at the 5-star hotel in Dubai where they later carried out the mission that Dubai’s police chief described as “a mix of clockwork precision and spy touches, such as fake beards, wigs and tourist garb such as tennis outfits and rackets.”

Surveillance video also shows the man who was assasinated checking into his hotel room, he’s been indentified as Hamas leader Mahmoud al Mabouh.

This investigation now stretches from Dubai to Israel to several European capital cities, it also involves Storm Lake, Iowa and Sioux Falls, South Dakota.

Today, Dubai police distributed a map showing the numbers of 17 credit cards allegedly obtained by the suspects from financial institutions in Germany, Great Britian and Iowa.

Of the 17 cards, Dubai police say all but four of the Master Cards were issued by Meta Financial Group Inc., a lender based in Storm Lake, Iowa, that operates under the name MetaBank, their chairman, James S. Haahr.

MetaBank has three locations in Sioux Falls and their main office is located on south Western Avenue. The president and CEO of Meta Financial Group and MetaBank is the chairman’s son, J. Tyler Haahr; who works and lives here in Sioux Falls.

The Associated Press says Dubai police tied MetaBank to another american company Payoneer Inc., which provides prepaid mastercards issued by Metabank and other lenders.

The role of the privately held company, which is based in New York and has a research and development center in Tel Aviv, Israel was not immediately clear.

What we do know is that Dubai police claim the hit team used credit cards obtained with fake passports to pay for plane tickets and Dubai hotels, including preliminary scouting missions as early as March of last year.