META BANK PREPAID BANK CARD HOLDERS
OR POTENTIAL FUTURE META BANK PREPAID BANK CARD HOLDERS,
Please study the following data carefully
and form your own opinions of META BANK’s practices in light of this information:
Where does the expertise come in regarding customer service and how to improve customer service from among the list of talents and skills shown below? Many skills are listed, but pay careful attention to what the focus is and has been, please. This should help to inform you about what META FINANCIAL GROUP, INC.’s real focus is on.
How does their annual income compare with that of those who are underbanked, the people who must work from pay check to pay check just to survive?
Have we ever actually been given a clearly defined explanation for how the services as they are actually practiced at META FINANCIAL GROUP,INC serve the real and clearly expressed needs of their customer base?
With this much skill and talent, why hasn’t META BANK done a better job of serving their customer base? Something is very wrong within META BANK, META FINANCIAL GROUP INC. —- it may simply be that META ( whichever) is only a collections agency and not much more than that.
None of the focus of the skills shown below indicate that any real interest or genuine attention is being given to improving META FINANCIAL GROUP, INC.’s customer service. Many skills are listed but improving customer service doesn’t appear to have been addressed in any real way, even with all of the skills that are listed below….. This is a real powerhouse of well educated people who have held prominent positions in IOWA and elsewhere…. Why is META FINANCIAL GROUP INC.’s customer service still so awful? Is it that the bottom line is more important than the rest of humanity????
Haahr, J. Tyler
BRIEF BIOGRAPHY
Name Age Since Current Position
| J. Tyler Haahr | 49 | 2011 | Chairman of the Board, President, Chief Executive Officer of the Company and MetaBank |
Mr. J. Tyler Haahr has been appointed as
- Chairman of the Board, President,
- Chief Executive Officer of Meta Financial Group, Inc., and MetaBank, a subsidiary of Meta Financial Group, Inc.
Mr. Haahr is
- Chairman of the Board,
- President and Chief Executive Officer of Meta Financial Group, Inc. and MetaBank;
he is also the President of First Services Financial Limited.
The Board of Directors elected Mr. Haahr to serve as its Chairman effective October 1, 2011.
Mr. Haahr has been employed by Meta Financial and its affiliates since March 1997.
He was previously a partner with the law firm of Lewis and Roca LLP, Phoenix, Arizona.
Mr. Haahr is the immediate past Chairman of the board of directors of the Sioux Falls Family YMCA.
Mr. Haahr received his B.S. degree with honors at the University of South Dakota in Vermillion, South Dakota.
He graduated with honors from the Georgetown University Law Center, Washington, D.C.
BASIC COMPENSATION
Total Annual Compensation, USD 396,550
Long-Term Incentive Plans, USD —
All Other, 280,768
USD Fiscal Year Total, USD 1,001,860
OPTIONS COMPENSATION
Quantity Market Value
Excercisable 96,164 553,935.00
Unexercisable 9,375 —
Excercised 30,600 370,581.00
Gaskill, E. Thurman
BRIEF BIOGRAPHY
Name Age Since Current Position
| E. Thurman Gaskill | 77 | 2011 | Vice Chairman of the Board, Lead Independent Director |
Mr. E. Thurman Gaskill has been appointed as a Vice Chairman of the Board, Lead Independent Director of Meta Financial Group, Inc.
Mr. Gaskill has owned and operated a grain farming operation located near Corwith, Iowa, since 1958.
He has served as
- a commissioner with the Iowa Department of Economic Development
- and also as a commissioner with the Iowa Department of Natural Resources.
Mr. Gaskill is
- the past president of Iowa Corn Growers Association,
- past chairman of the United States Feed Grains Council,
- and has served in numerous other agriculture positions.
He was a member of the Iowa State Senate and represented District 6 until his retirement in 2009.
No income from META FINANCIAL GROUP, INC. was listed for E. Thurman Gaskill
Leedom, David
BRIEF BIOGRAPHY
Name Age Since Current Position
| David Leedom | 58 | 2008 | Chief Financial Officer, Executive Vice President, Treasurer, Secretary |
Mr. David W. Leedom serves as Chief Financial Officer, Executive Vice President, Treasurer, Secretary of Meta Financial Group, Inc. He is Executive Vice President, Secretary, Treasurer, and Chief Financial Officer of the Company after being appointed to the position on January 28, 2008.
Additionally, Mr. Leedom is a member of the Executive Committees for both the Company and the Bank.
Mr. Leedom has over 25 years of experience in the banking and financial services industry to the company.
Mr. Leedom previously served as Senior Vice President of Portfolio Credit and Business Analytics at the Bank from January 2007 to October 2007 when he was appointed Acting Chief Financial Officer.
He previously served as a Senior and as an Executive Vice President for BankFirst for 11 years prior to joining Meta in January 2007; his experience at BankFirst included his positions as EVP of Accounting and Finance and Credit Portfolio Management.
Mr. Leedom’s experience also includes 11 years at Citibank.
Mr. Leedom received a Bachelor of Business Administration in Accounting degree from the University of Iowa.
BASIC COMPENSATION
Total Annual Compensation, USD 229,056
Long-Term Incentive Plans, USD —
All Other, USD 194,963
Fiscal Year Total, USD 586,209
OPTIONS COMPENSATION – none listed
Moore, Troy
BRIEF BIOGRAPHY
Name Age Since Current Position
| Troy Moore | 44 | 2011 | Chief Operating Officer, Executive Vice President, Director |
Mr. Troy Moore III, is Chief Operating Officer, Executive Vice President, Director of Meta Financial Group, Inc.
Mr. Moore is Executive Vice President and Chief Operating Officer of Meta Financial Group, Inc.
The Board of Directors appointed Troy Moore III to fill the vacancy on the Board of Directors created by James S. Haahr’s retirement, effective October 1, 2011.
Previously, Mr. Moore was the president of the Central Iowa Market of MetaBank, a position he from 1998 to 2005.
He joined MetaBank in 1997 as a Vice President in the Central Iowa Market.
Mr. Moore received a Bachelor of Business Administration degree from Iowa State University, Ames, Iowa.
BASIC COMPENSATION
Total Annual Compensation, USD 189,999
Long-Term Incentive Plans, USD —
All Other, USD 269,689
Fiscal Year Total, USD 459,688
Hanson, Bradley
BRIEF BIOGRAPHY
Name Age Since Current Position
| Bradley Hanson | 48 | no year listed here, but below it indicates that Brad Hansen began working at METABank in 2004 | Executive Vice President, Director; Executive Vice President of MetaBank |
Mr. Hanson is an Executive Vice President of both Meta Financial Group, Inc. and MetaBank, and he is the Division President for the Meta Payment Systems division of MetaBank.
Mr. Bradley C. Hanson serves as Executive Vice President, Director of Meta Financial Group, Inc., and Executive Vice President of MetaBank, a subsidiary of Meta Financial Group, Inc.
He serves on the Board of Directors and Executive Committee for the Network Branded Prepaid Card Association.
Mr. Hanson has been employed by MetaBank since May 2004.
From 1991 until joining MetaBank in May 2004, Mr. Hanson was employed by Bankfirst in Sioux Falls, South Dakota, where he served in a variety of capacities, including Senior Vice President of Payment Systems from March 2001 to April 2004.
Mr. Hanson received his B.A. degree in Economics from the University of South Dakota in 1988.
He attended the ABA School of Bankcard Management at the University of Delaware in 1996 and the ABA Graduate School of Bankcard Management at the University of Oklahoma in 1997.
Mr. Hanson has been a director of the Company since 2005.
BASIC COMPENSATION
Total Annual Compensation, USD 360,500
Long-Term Incentive Plans, USD —
All Other, USD 252,753
Fiscal Year Total, USD 998,867
OPTIONS COMPENSATION
Quantity Market Value
Excercisable 15,621 32,454.00
Unexercisable 55,000 105,350.00
Excercised — —
| Name | Age | Since | Current Position |
|---|
| Frederick Moore | 56 | 2006 | Independent Director |
| Rodney Muilenburg | 68 | 1989 | Independent Director |
| Jeanne Partlow | 79 | 1996 | Independent Director |
Moore, Frederick
BRIEF BIOGRAPHY
Mr. Frederick V. Moore serves as an Independent Director of Meta Financial Group Inc.
Mr. Moore has served as President of Buena Vista University in Storm Lake, Iowa since 1995.
He currently serves as a director of the Iowa Association of Independent Colleges and Universities, the Iowa College Foundation, and the Council for Adult and Experiential Learning.
Mr. Moore is a director of the Iowa Lakes Corridor Development Corporation and serves on the Iowa College Student Aid Commission.
He previously worked in corporate America as a strategic planner, financial analyst, and marketing executive.
Mr. Moore is an attorney who received a J.D. with honors, M.B.A. and B.A. degrees from the University of North Carolina at Chapel Hill.
Mr. Moore has been a director of the Company since 2006.
BASIC COMPENSATION ( left blank)
| Total Annual Compensation, | Long-Term Incentive Plans, | All Other, | Fiscal Year Total, |
|---|---|---|---|
| — | — | — | — |
OPTIONS COMPENSATION ( left blank)
| Quantity | Market Value | |
|---|---|---|
| Excercisable | — | — |
| Unexercisable | — | — |
| Excercised | — | — |
Muilenburg, Rodney
BRIEF BIOGRAPHY
Mr. Rodney G. Muilenburg serves as an Independent Director of Meta Financial Group Inc.
Mr. Muilenburg is a retired dairy specialist with Purina Mills, Inc.
Mr. Muilenburg received
- a B.A. degree in Biological Science from Northwestern College, Orange City, Iowa;
- an M.A. degree in secondary school education from Mankato State University, Mankato, Minnesota;
- and a Specialist Degree in secondary school administration from Mankato State University, Mankato, Minnesota.
BASIC COMPENSATION (None listed)
| Total Annual Compensation, | Long-Term Incentive Plans, | All Other, | Fiscal Year Total, |
|---|---|---|---|
| — | — | — | — |
OPTIONS COMPENSATION ( None listed)
| Quantity | Market Value | |
|---|---|---|
| Excercisable | — | — |
| Unexercisable | — | — |
| Excercised | — | — |
Partlow, Jeanne
BRIEF BIOGRAPHY
Mrs. Jeanne Partlow serves as an Independent Director of Meta Financial Group Inc.
Mrs. Partlow retired in June 1998 as President of the Iowa Savings Bank Division of MetaBank, located in Des Moines, Iowa.
She was President, Chief Executive Officer and Chairman of the Board of Iowa Savings Bank, F.S.B., from 1986 until the end of December 1995, when Iowa Savings Bank was acquired by and became a division of MetaBank.
Mrs. Partlow is a past member of the Board of Directors of the Federal Home Loan Bank of Des Moines with over thirty years of bank management experience.
BASIC COMPENSATION ( None listed)
| Total Annual Compensation, | Long-Term Incentive Plans, | All Other, | Fiscal Year Total, |
|---|---|---|---|
| — | — | — | — |
OPTIONS COMPENSATION ( None Listed)
| Quantity | Market Value | |
|---|---|---|
| Excercisable | — | — |
| Unexercisable | — | — |
| Excercised | — | — |
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