META BANK responds to customer’s complaints posing as being another customer; This is blatant abuse of the customer’s rights. NO ONE LIKES TO BE LIED TO and META BANK LIES TO CUSTOMERS as a way to NON PROBLEM SOLVE

MetaBank has begun posing as a  customer to

chastise other customers who write to

explain their problem with META BANK’s customer

service or rather the lack there of.

Rating: [ If META BANK says that  their product is great, is it??? ….. NO]

9 complaints [ some to be posted later]

MetaBank social reviews and reports. Join community by posting your own comments or complaints.

 [This is an advertisement:]

Metabank was started in 1954 by Stanley Haahr in Storm Lake, Iowa. Originally it was Storm Lake Savings and Loan Association with a starting capital of 10000USD. In 2005 all bank divisions united under the name of MetaBank. The bank provides the following services long- and short- term loans, mortgages, accepts different types of payment. Meta Payment System is considered to be a pioneering financial institution in the sphere of down-payments. Today the central office of Metabank operates numerous branches across the Midwest. Please try to contact MetaBank Customer Service directly prior to posting any complaints on this site.

Comments (2)

1. Written by laurie on November 12, 2011

I use walmart money card. Three dollars a month does not charge if you have direct deposit. Three dollars to reload. Easy least

Report

2. Written by Kerri on September 22, 2011

I just would like to say that I have had an Upside card for over a year now, and I have NEVER had an issue. Every other pre-paid card i have had charges AT LEAST $9.95/mo monthly fee EVEN with over $500/mo direct deposit. With Upside, they charge me $0.99/mo and with 2 or 3 more direct deposit that little fee will disappear (this is new, after you accumlate 15,000 pts, which you earn with every card load or direct deposit). After i acheive this goal, i can also contact a live CSR w/o a fee. I will say one thing though … do not purchase mobile pins for pre-paid cell service through the Upside site. I am still waiting for my 10 bucks back on that one … pin didnt work said it was expired. But seriously, after a year very good service and NO PROBS prior to above mentioned … I LOVE THIS CARD. I had real bad experiences with 2 WELL KNOWN Banks and started with AccountNow pre-paid (also METABANK). When i found upside, and realized i’d be saving almost $9/mo by switching cards, i am *** near jumping for joy! Thanks for the posts and to this site. I will definitely be back ESPECIALLY if i have any Upside issues that leave me PISSED OFF!

———

META BANK is posting a form of advertisement rebuttal

on complaint sites. They look more like publicity than

real human experiences

———

PRE-PAID RIP OFF

MetaBank Complaint by Fuming Consumer

I would strongly advise against purchasing pre-paid cards issued by this institution.. I purchased a pre-paid debit card?. And while using the card for an online purchase, I typed in the wrong address and submitted the charge for payment,. After the payment was declined, I re-entered the correct information.. The payment was then accepted, but Metabank placed a 3-day hold the card for funds equal to the amount of the original purchase,. So, essentially, the card was charged twice for the same transaction:. I called the merchant, who then told me they would request that the hold be lifted over a 3-way call with the bank/. We placed a 3-way call to Metabank, but Metabank refused to lift the hold on the funds – despite the fact that the merchant verified that the second charge to the card was invalid!. This service sucks hard, and I would strongly advise against purchasing their pre-paid products! 20a5977

++++++++

FAKE CUSTOMERS DIALOGUE WITH PERSON

WHO PLACES A COMPLAINT:

This is a META BANK gimmick

++++++++

 Comments (2)

1. Written by Fuming Consumer on March 14, 2011

The retailer spoke directly to the bank’s customer service reps. and agreed to immediately cancel the transaction, but the customer service rep, from Metabank, told the retailer that they could not assist and that the funds must remain on hold for 3 business days. [ This is then a clarification for perhaps the following response.]

Report

2. Written by Jake on March 14, 2011

This issue is a retailer issue not the bank issue. The retailer needs to cancel the transaction through their system and have it post through the processor to the bank.

+++++++

Typical of META BANK is to push the blame off onto someone else. That is also what Jake is doing in his response to the consumer. Had JAKE not read the entire complaint? Had Jake simply focused in on the parts where he felt he could poke a jab at the META BANK customer and decided to ignore the facts as they were stated? Jake never actually states why he has decided to jump on the bank wagon to champion META BANK, but we can surmise that JAKE is a META BANK employee because his response which goes off on a tangent and which basically seeks to “NOT ADDRESS” the consumer’s issues and to push blame off onto someone else is very typical of how META BANK treats their customers.

What is the reason that Jake that he gave for criticizing  the META BANK Customer? The only reasonable response is that “JAKE” must be working for META BANK some place.

META BANK should help their customer with the retailer if that in fact is what META BANK genuinely believes is the underlying problem. On the other hand, it appears that META BANK customer representatives spend a great deal of time and effort in finding ways to “NOT ADDRESS” Consumer’s problems and needs.

When META BANK finally realizes that the welfare of their client base is what will make them successful, then META BANK might be inspired to make all of the necessary changes.  META BANK set up all of the rules for this account, modifies those rules to their own advantage when possible, and keeps repeating the same scam on the general public over and over again with a new product name for the same old product and scam.

The customer is looking for a solution, and feels like they are getting the run around from META BANK…. because they are:

The customer of META BANK indicated, “The payment was then accepted, but Metabank placed a 3-day hold the card for funds equal to the amount of the original purchase,. So, essentially, the card was charged twice for the same transaction:. I called the merchant, who then told me they would request that the hold be lifted over a 3-way call with the bank/. We placed a 3-way call to Metabank, but Metabank refused to lift the hold on the funds – “ A Three Day hold that keeps their customer from accessing their own money amounts to being a scam being done to the general public; META BANK has devised a system where META BANK gets an interest free loan and then charges fees on top of that plus META BANK is rude.

What is needed? META BANK is not a customer service oriented bank.  META BANK has repeatedly failed to meet their own promises and changes the rules to suit their needs. The underlying guiding principles that META BANK uses are problematic. Until META BANK changes their approach to how they will do business, and until META BANK decides that it is in everyone’s mutual interest, meaning both META BANK and their customer base to revise the way that they operate, there will not be any kind of changes in dealing with META BANK as a customer.

Customers, please be advised that META BANK has no sound ethical principles other than for them to make themselves rich and then richer. Look at the annual income for META BANK’s CEO’s; this will confirm for customers that you mean nothing to META BANK. Your welfare is nothing to META BANK, a sub-prime lender. Be forewarned and advised simply not to bank with META BANK or any other bank that does business in the same way.

Making responses to online complaints pretending

be yet another consumer is form of fraud.

Internal Reforms are needed within META BANK along with a complete overhaul of their philosophy.

Will META BANK ever be able to understand this to be able to survive?????

Advertisements
Leave a comment

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: