METABANK Paypower Prepaid Card and METABANK Customer Service continues to fail consumers.

Consumer complaints and reviews about Paypower Prepaid Card / MetaBank

Only1visa

Dec 9, 2011

so painful to resolve a disput

We apologize for any inconvenience you have experienced with PayPower.
Please email cs@blackhawk-net.com so we can assist you.
PayPower Visa
Floridabee

Dec 19, 2011

so painful to resolve a disput

I have used them for a view years and didn't have a problem – until I had a problem two weeks ago.
Someone charged something on my account that I did not know – a bogus charge.
Apparently they are using a call center for their customer service.
The kids were nice – but it took two hours to get them to not only do something but explain it to me.
To make matters worse – they would cut me off (four times) and I was automatically charged two dollars everytime I called back!
To be fair – they were able to get all the call back charges but one – but you cannot expect a call center to be a bank.
They closed my card (and did not tell me over the phone until the fourth call back and then said on my new card I would have all my money, including the $185.00 bogus charge.
Wrong – they gave me wrong information 3 times, over charged – cut me off – yet they were all very nice – just inept.
New – not trained – whatever. Horrrible horrible horrible – as it came close to two hours I was practically screaming into the phone. I still don’t have my money back –
I DO NOT RECOMMEND META BANK TO ANYONE – A CALL CENTER IS NOT A BANK – AND I DO’NT THINK THEY ARE ONE EITHER.
THEY ARE OKAY BUT CANNOT SOLVE PROBLEMS IF THERE IS ONE.
As soon as I get my money back I am cancelling my card – horrible horrible horrible!!!
collynzo

Mar 5, 2012

website

what is the problem with paypower.com, been trying to access my account and the website not working.
dunya68

Jan 3, 2013

Activation problem

I purchased the card and when I went to “register” it I couldn’t.
The validation date on the card was 7/17. The date available to activate…starts at .2018!
Do you see the problem… I Can’t register it.
According to the website to activate it says it’s out dated. Nice! Not impressed.

 

METABANK failed consumers in 2011 and us in 2009….

How can METABANK still keep scamming consumers and still be able to get away with it?

This is most puzzling!!!!

Do you vote in the USA? Vote carefully and then…..

You need to contact your elected representatives to demand bank reforms that protect consumers.

Leave a comment

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: