I had numerous charge made on my acct. before the charges where posted call as soon as i saw it (i called them)they told me they could not do anything until the charges was posted to the acct. and when the charges they did(get posted i call) them back and the told me to file a dispute and i did that then after all that they keep on telling me the have not got the fax ,then when they finally get the fax after 8 days too tell me things they cant accept this is bull s#!T!!! just because i sent them a copy of my transaction history with the charges that AM disputing
1. Written by Me, on 01-09-2009 19:10
You can also contact the CEO of Netspend Dan Henry@ 512-532-8200 Ex. 8780 or his personal assistaint Shannon Carol @ 512-531-8786 or 913-832-4253.
[Who is Me? If this person couldn't get this issue resolved over the phone through regular channels, why would the writer respond to someone writing in as Me?]
I will be contacting him. The Better Business Bureau, the OCT and my states Att. General. I recommend everyone do the same!
[This customer doesn't sound pleased with Netspend. At this point they should contact all of the agencies they have listed.We have been advising people to deal with local banks. Don't bank on line. Bank with real banks and real people where you can look them in the eye face to face. Do Not Use Meta Bank. Do Not Use Netspend, an affiliate of Meta Bank. This former customer has given you enough reasons for why you should not use their services. Netspend can give you all of the pep talk they want, but if the customer service just isn't there to back up the publicity, it is of no use to you. Publicists can write whatever they please. They went to school to learn that trade, but their skill at writing does not reflect META BANK/NETSPEND's actual character and ability as a company to be able to serve their customers properly]